Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I was told there was a Family premium plan that didn’t have me pay for audiobooks. I don’t listen to them. I think it’s a waste of money.
PlanPremium Duo CountryUSDevicePixel 6Operating SystemAndroid 14 My Question or IssueI have cancelled my premium Duo plan and haven't changed my premium plan in over 12 months and I can't join a family plan.
My children love listening to Sheriff Labrador and Koala Moon. Since creating an under 13 account for them and selecting hide explicit content these stories are no longer available on their account.
I cant create an account for my 10 years child, so how can invite her to duo plan?
My father has a family plan membership and I wanted to join his family plan as my individual plan subscription had ended and I was now on the free plan. I put in the registered address but it gave me an error saying that I don't live in the same coun...
I had 7 days ending today to verify my address for family plan premium, but I was out from home… now I am not able to verify and my account is set to free. Please help!
PlanFamily Premiumdaughter is already Premium duo and can’t join family plan. My Question or IssueI upgraded to the Family plan so we don’t have to pay for four separate subscriptions. i had no issues adding my wife and other daughter who was on prem...
I have just cancelled a duo premium plan, which will expire on the 30th September. I am trying to join a family plan, and have put the address is which I’ve checked is correct and matches the manager of the family plan, but it keeps saying ‘There was...
They have been removed from my family plan out of nowhere and I sent them the link to rejoin but it could not be done as your system indicating that they are in different country. They are residing in the same address, the only things different is mo...
HalloBei der Anmeldung eines Familienmitgliedes wird immer wieder die Adresse als falsch deklariert, obwohl Sie übereinstimmt mit der Adresse de Aboinhabers. Ich kann dager meinen Sohn nicht bei Spotify Premium registrieren.Danke für die Hilfe
For some reason I don’t seem to be able to create a Kids profile in my Spotify Family account. In my account management page, I can invite new members in the free slots, but there is no option to use them for a Kids account?in the Spotify online manu...
I have a Spotify Family account that includes accounts for myself, my wife, and our four children. This setup has worked perfectly for years, and we all use it intensively and with great satisfaction. However, there’s been a minor issue for years tha...
Our family plan ended and my mom switched the payment method and restarted our plan up but now I am unable to join because it said I was apart of a plan already
PlanFamily PremiumCountryGermanyDeviceDiverseOperating SystemAndroid My Question or IssueThere is a lot of content that is shown in Spotify for Kids, but if we click on it, there's only an error message: "Hoppla, dies ist gerade nicht verfügbar." (so...
I am subscribed to the Spotify Family package but I am having trouble with my children's spotify kids accounts within that package. They both have the same device and while they have seperate Spotify Kids accounts, when one child opens spotify and hi...
My Question or Issue I've been trying to join a family plan but after selecting the address, I receive an error page saying "There was a problem - please try again later". I've had premium individual and premium duo during the year and I already canc...
Hello.We just updated one account to Family Plan and that account is now owner. So now we have one owner and some member accounts. How do we change the owner status to another account?
I have a family plan, my daughter has a new phone and i cant figure out how to log her back into her spotify account from my family plan
PlanPremiumCountryAustraliaDeviceiPhone 13 Pro MaxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm currently studying overseas while using a family plan without any issue for the past 2 years but I was suddenly removed ...
I deleted an account and re-invited for a new account Before showing the address field, it gives this error" You can't join this plan Please try again later. Or find another Premium plan that's right for you."