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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167900 Views
  • 32 replies
  • 9 likes
  • 167900 Views
  • 32 replies
  • 9 likes

Solved!! premium for family account is not working

Hello, I have a premium for family account, but so far I have only managed to add one other member. Somehow adding my daughter is not working. We are still on the same account now, and not able to listen to Spotify at the same time. I have send her a...

  • Casual Listener
  • Hello,   I have a premium for family account, but so far I have only managed to add one other member. Somehow adding my daughter is not working. We are still on the same account now, and not a...
  • jerophe
  • Casual Listener
  • 5101 Views
  • 4 replies
  • 0 likes
  • 5101 Views
  • 4 replies
  • 0 likes

Log in problem family account

Hiwe have a premium family account i linked my daughter to the account but I seem to have written her email wrongShe cannot remember her password and because the email is incorrect we cannot retrieve the password reset even when intr invite her in th...

  • Casual Listener
  • Hi we have a premium family account  i linked my daughter to the account but I seem to have written her email wrong She cannot remember her password and because the email is incorrect we c...
  • DCom
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Alguien que me ayude con la consulta de PREMIUM FAMILIAR

holaun gusto saludarles, tengo una duda, el dia martes me sucribi con mi cuenta de SPOTIFY al PLAN FAMILIAR PREMIUM, realice todo el tramite con normalidad ingrese el metodo de pago y todo loque me pedia, unicamante envie una sola invitacion a mi hij...

  • Visitor
  • hola un gusto saludarles, tengo una duda, el dia martes me sucribi con mi cuenta de SPOTIFY al PLAN FAMILIAR PREMIUM, realice todo el tramite con normalidad ingrese el metodo de pago y todo loque me...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

I can't suscribe premium family plan

At the moment , I put my number of my credit card and i going to enter the month that expires my credit card doesnt function, but the year marks it fine. I want to suscribe please help

  • Newbie
  • At the moment , I put my number of my credit card and i going to enter the month that expires my credit card doesnt function, but the year marks it fine.  I want to suscribe please help  ...
  • Luke
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Upgrade a pre-paid premium account to family

Hi I want to upgrade my premium account to a family account but the problem is that i have pre paid the premium account untill december 2018.What will happen with that payments? Will i get many back for the period that is left and then start paying p...

  • Newbie
  • Hi   I want to upgrade my premium account to a family account but the problem is that i have pre paid the premium account untill december 2018. What will happen with that payments? Will i g...
  • Bethany_Dawn
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

one of the account in my family package can't access to spotify premium!

Hi Spotify, This is the second time I file the same complain. One of the account on my family package can't access to premium spotify. Please help to fix this! Or you can email me at *personal information removed* Thanks!

  • Casual Listener
  • Hi Spotify,   This is the second time I file the same complain. One of the account on my family package can't access to premium spotify.   Please help to fix this! Or you can e...
  • Hubo
  • Community Legend
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

Family Share- Last account won't work

Im soooo frustrated. I have family share for our family 2 adults and 4 kids. I have set up 3 invites and they are all working. The last one won't work it keeps asking for Credit card details. SOOO Angry.

  • Newbie
  • Im soooo frustrated. I have family share for our family 2 adults and 4 kids. I have set up 3 invites and they are all working. The last one won't work it keeps asking for Credit card d...
  • MattSuda
  • Spotify Star
  • 396 Views
  • 2 replies
  • 0 likes
  • 396 Views
  • 2 replies
  • 0 likes

Account signup page timing out

just upgraded to family subscription, sent daughter an invite, fill out the form for new account, then just get spinny thing until captcha thing expires ....... brillant. Seems I'm not the first, but all previous entries close with "you've not respon...

  • Casual Listener
  • just upgraded to family subscription, sent daughter an invite, fill out the form for new account, then just get spinny thing until captcha thing expires ....... brillant. Seems I'm not the first, b...
  • StevieDavies
  • Casual Listener
  • 561 Views
  • 4 replies
  • 0 likes
  • 561 Views
  • 4 replies
  • 0 likes

Not working

Im on a family plan we have premium but now out of now were all my songs are not downloaded and it tells me to get premium wich we already have . And not working when we try to invite me again

  • Casual Listener
  • Im on a family plan we have premium but now out of now were all my songs are not downloaded and it tells me to get premium wich we already have . And not working when we try to invite me again
  • LeoRager
  • Community Legend
  • 718 Views
  • 8 replies
  • 0 likes
  • 718 Views
  • 8 replies
  • 0 likes

spotify family

ich wurde heute aus dem spotify family geworfen und habe meinen freund nocheinmal nach einer einladung gefragt. ich haben alle daten angegeben und habe die gleiche addresse angegeben, jedoch kommt der fehler : du kannst diesem Premium Family abo nich...

  • Newbie
  • ich wurde heute aus dem spotify family geworfen und habe meinen freund nocheinmal nach einer einladung gefragt. ich haben alle daten angegeben und habe die gleiche addresse angegeben, jedoch kommt d...
  • Maxim
  • Spotify Star
  • 585 Views
  • 1 replies
  • 1 likes
  • abo
  • 585 Views
  • 1 replies
  • 1 likes

spotify premium

i were share my premium to my family but his mail didnt get it

  • Casual Listener
  • i were share my premium to my family but his mail didnt get it
  • lydiamarback
  • Newbie
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

cambiar direccion

Buenas, deseo saber como puedo cambiar mi direccion, para poder darle mi direccion en mi nuevo plan familiar.Yo antes tenia un plan de otro familiar y cancelo la cuenta. Acabamos de volver a abrir la cuenta y no me solicito la direccion, deseo saber ...

  • Newbie
  • Buenas, deseo saber como puedo cambiar mi direccion, para poder darle mi direccion en mi nuevo plan familiar. Yo antes tenia un plan de otro familiar y cancelo la cuenta. Acabamos de volver a abrir ...
  • 633 Views
  • 0 replies
  • 0 likes
  • 633 Views
  • 0 replies
  • 0 likes

Solved!! Plano Familiar

Na minha conta familiar, o aplicativo simplesmente excluiu os membros arbitráriamete.Ou seja, o pessoal mora comigo, cumprindo os termos, e mesmo assim elas foram excluídas e não consigo anexá-las outra vez.Gostaria que minha situação fosse resolvida...

  • Newbie
  • Na minha conta familiar, o aplicativo simplesmente excluiu os membros arbitráriamete. Ou seja, o pessoal mora comigo, cumprindo os termos, e mesmo assim elas foram excluídas e não consigo anexá-las ...
  • Bittencourt
  • Spotify Star
  • 1326 Views
  • 11 replies
  • 2 likes
  • 1326 Views
  • 11 replies
  • 2 likes

Family Name / Different Name in Invitation

Hey support, I have a family account and want to invite my flat mate. But the invitation showing a different name and acceptation of the invitation is not possible, although the address is the same. Can please help me someone? /Bernd

  • Newbie
  • Hey support,   I have a family account and want to invite my flat mate. But the invitation showing a different name and acceptation of the invitation is not possible, although the address is t...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Spotify premium

I just made a playlist and all I want to do is download it before I go on a really long flight to Korea! I can’t ask my parents for their credit card and I am in 8th grade so I don’t have one, all I want is to start a free trial! HELP!! I can’t survi...

  • Newbie
  • I just made a playlist and all I want to do is download it before I go on a really long flight to Korea! I can’t ask my parents for their credit card and I am in 8th grade so I don’t have one, all I ...
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Paiement Premium etudiant

Je paie depuis des mois l'abonnement etudiant. Je me rends compte seulement aujourd'**bleep** que je suis debitee 2 fois 4,99e par mois. Je precise que je n'ai qu'un seul compte Spotify.Savez-vous m'aider a annuler le 2e prelevement?

  • Newbie
  • Je paie depuis des mois l'abonnement etudiant. Je me rends compte seulement aujourd'**bleep** que je suis debitee 2 fois 4,99e par mois.  Je precise que je n'ai qu'un seul compte Spotify. Save...
  • 315 Views
  • 0 replies
  • 0 likes
  • Student
  • 315 Views
  • 0 replies
  • 0 likes

Solved!! Family Subscription

A family member didn't read the form right and put the full street number and name in where it says just street name and then the suburb where it says the street number will that matter, they didn't read it and entered it in like that because that's ...

  • Newbie
  • A family member didn't read the form right and put the full street number and name in where it says just street name and then the suburb where it says the street number will that matter, they d...
  • LeoRager
  • Community Legend
  • 645 Views
  • 1 replies
  • 0 likes
  • 1
  • 645 Views
  • 1 replies
  • 0 likes

Other family members cannot log into Spotify family

The spotify premium replied me that Im unable to join the spotify family after typing all the info.

  • Newbie
  • The spotify premium replied me that Im unable to join the spotify family after typing all the info.
  • LeoRager
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Changing address in Family Account

Hi Guys, I have a problem with my Family account. First of all I can not change my address. I just moved houses with my friend and I can not find any option to change it. Also, I have lived now for a while in the Netherlands and my address keeps show...

  • Casual Listener
  • Hi Guys, I have a problem with my Family account. First of all I can not change my address. I just moved houses with my friend and I can not find any option to change it. Also, I have lived now for a...
  • LeoRager
  • Community Legend
  • 9103 Views
  • 3 replies
  • 0 likes
  • 9103 Views
  • 3 replies
  • 0 likes

Ogrenci indirimi premium sorunu

SheerID Verification'dan dogrulandi mesaji geldi.Linke tikladigimda odeme bilgileri girme arayuzunde "Odeme basarisiz oldu. Tekrar dene ya da baska bir odeme yontemi kullan." seklinde uyari veriyor.Hesabimdan para zaten cekildi.Hesabim suan free.

  • Newbie
  • SheerID Verification'dan dogrulandi mesaji geldi.Linke tikladigimda odeme bilgileri girme arayuzunde "Odeme basarisiz oldu. Tekrar dene ya da baska bir odeme yontemi kullan." seklinde uyari veriyor.H...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes