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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166920 Views
  • 32 replies
  • 9 likes
  • 166920 Views
  • 32 replies
  • 9 likes

Won't allow my email onto the family plan

My wife has a spotify account set up with her email - when I try to send her an invite to join my family plan that I have set up through my own email/spotify account - she accepts it... but then it redirects and asks her to log into Spotify again. On...

  • Newbie
  • My wife has a spotify account set up with her email - when I try to send her an invite to join my family plan that I have set up through my own email/spotify account - she accepts it... but then it r...
  • LeoRager
  • Community Legend
  • 521 Views
  • 3 replies
  • 0 likes
  • 521 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Songs keep disappearing

This is becoming extremly frustrating. Ive follwed every post on disappearing tracks, and so far nothing posted has helped. I have unistalled and reinstalled, i have formated my SD card, I only use Spotify on one device, but yet songs dont stay on de...

  • Casual Listener
  • This is becoming extremly frustrating.   Ive follwed every post on disappearing tracks, and so far nothing posted has helped.   I have unistalled and reinstalled, i have formated my SD ...
  • Jack
  • Roadie
  • 599 Views
  • 5 replies
  • 0 likes
  • 599 Views
  • 5 replies
  • 0 likes

Our invitations for Family-accounts won´t take us to the right page...

We have registered for Family Premium and all of us get the invitations in our mailboxes. But when we follow the links we are all directed to a page that looks like an account-managing-page. Not the "Welcome to Family" page. So we can not get started...

  • Newbie
  • We have registered for Family Premium and all of us get the invitations in our mailboxes. But when we follow the links we are all directed to a page that looks like an account-managing-page. Not t...
  • Luke
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Family members gone after changing payment method

Hey everyone,I blocked my creditcard because we lost it. Then Spotify killed the premium package...which is normal. Then I reactivated another payment method fo the Family premium, but then all accounts from my family members were gone after I did so...

  • Newbie
  • Hey everyone, I blocked my creditcard because we lost it. Then Spotify killed the premium package...which is normal. Then I reactivated another payment method fo the Family premium, but then all a...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Not able to be added to my Family's Subscription

Spotify does not allow me to be added to my brother's Family Premium subscription, even though we live in the same address, same zip code, etc. Spotify only says that I can't be added and nothing else! Who can help me and give me some support, since ...

  • Casual Listener
  • Spotify does not allow me to be added to my brother's Family Premium subscription, even though we live in the same address, same zip code, etc.   Spotify only says that I can't be added and n...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Re: Premium family invitation doesn't work

Hello! I have invited my family members to the spotify family premium but everytime i click the link to accept the invitation it goes to a log in screen and when i log in i come on my personal screen so to say.. How can i make it work?I cannot find a...

  • Casual Listener
  • Hello!   I have invited my family members to the spotify family premium but everytime i click the link to accept the invitation it goes to a log in screen and when i log in i come on my p...
  • LeoRager
  • Community Legend
  • 2515 Views
  • 6 replies
  • 0 likes
  • 2515 Views
  • 6 replies
  • 0 likes

Family can't login after accepting the link

After I, the Premium family owner and payer, send my family the invitation to join spotify Premium, they open the link, complete the Information for them to login, the Website says it doesn't Work!What should I Do?

  • Newbie
  • After I, the Premium family owner and payer, send my family the invitation to join spotify Premium, they open the link, complete the Information for them to login, the Website says it doesn't W...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Student discount with family plan

Is there a student discount with the family plan? I have it one a few different devices, but I always seem to get kicked out if it's on another device. I would only need one more device, but I don't want to spend the extra 10$ if there's a cheaper al...

  • Newbie
  • Is there a student discount with the family plan? I have it one a few different devices, but I always seem to get kicked out if it's on another device. I would only need one more device, but I d...
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Family

Hallo,ich befolge die Schritte, um eine Einladung zu versenden:emailadresse des Familienmitglieds und Namen eingebenEinladung versendenauf dem Emailaccount des Familienmitglieds erscheinen:ein Einladungcodeein Link: "rufe diese Seite auf"ein Button: ...

  • Newbie
  • Hallo, ich befolge die Schritte, um eine Einladung zu versenden: emailadresse des Familienmitglieds und Namen eingeben Einladung versenden auf dem Emailaccount des Familienmitglieds erscheinen: ...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Superuser Contribution je ne recois pas l'invitation Family

Bonjour, j'ai un compte Family.um membre de ma famille avait un compte avec un opérateur qui est maintenant fini. le compte existe encore mais plus en premium.lorsque je l'invite, il ne recoit pas l'invitation ?quelqu'un sait pourquoi ?Merci.PS: ca f...

  • Newbie
  • Bonjour,   j'ai un compte Family. um membre de ma famille avait un compte avec un opérateur qui est maintenant fini. le compte existe encore mais plus en premium. lorsque je l'invite, i...
  • Thpe
  • Casual Listener
  • 6285 Views
  • 13 replies
  • 0 likes
  • Subscription
  • 6285 Views
  • 13 replies
  • 0 likes

Solved!! Não consigo mudar meu CEP

Boa tarde, alguém poderia me ajudar, Quando entro na minha conta do Spotify, aparece o campo vazio do CEP só que quando entro em editar perfil, não aparece o campo para inserir o cep. Meu spotify é vinculado ao meu Facebook e lá tem meu CEP no endere...

  • Newbie
  • Boa tarde, alguém poderia me ajudar, Quando entro na minha conta do Spotify, aparece o campo vazio do CEP só que quando entro em editar perfil, não aparece o campo para inserir o cep. Meu spotify é v...
  • Bittencourt
  • Spotify Star
  • 17533 Views
  • 33 replies
  • 0 likes
  • 17533 Views
  • 33 replies
  • 0 likes

Family kicked out of family plan

Hello.Can anybody help me figure out whats going on with my family plan. My family and I had been using it fine for the first month but today in the morning i got a message saying that they couldnt verify my familiy's accounts and they all got kicked...

  • Newbie
  • Hello. Can anybody help me figure out whats going on with my family plan. My family and I had been using it fine for the first month but today in the morning i got a message saying that they c...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Superuser Contribution I am taken out of premium for family plan !! The plan belongs to my brother and we live together !!

My brother and I joined premium for family in december. We live together. I don't know why but I am out of plan.. the adress is same.. He's next to me !!!He sent me again a invitation but it doesn't work as you can know. Thanks for help

  • Newbie
  • My brother and I joined premium for family in december. We live together. I don't know why but I am out of plan.. the adress is same.. He's next to me !!! He sent me again a invitation but it d...
  • MonicaM_Bogota
  • Roadie
  • 421 Views
  • 1 replies
  • 0 likes
  • Yalcin
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium for family

I have been in a premium for family plan for almost a year, and suddently i get kicked out and can't join again? what do i do??? Yes we live at the same adress.

  • Newbie
  • I have been in a premium for family plan for almost a year, and suddently i get kicked out and can't join again? what do i do??? Yes we live at the same adress. 
  • MonicaM_Bogota
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Contrate un plan Familiar y durante el primer mes mis familiares pudieron usar el servicio sin problemas, despues de ese tiempo se les excluyo del servicio y ahora no pueden unirse de nuevo. Cabe mencionar que se esta cumpliendo con la clausula de vi...

  • Newbie
  • Contrate un plan Familiar y durante el primer mes mis familiares pudieron usar el servicio sin problemas, despues de ese tiempo se les excluyo del servicio y ahora no pueden unirse de nuevo. Cabe men...
  • MonicaM_Bogota
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out as Family Member

My husband (yes same adress as mine) put me (and our three children) in the family-premium acount nearly two years ago. Today I received a mail from spotify that my adress could not be confirmed. Which must be a joke cause we haven't moved since 2005...

  • Casual Listener
  • My husband (yes same adress as mine) put me (and our three children) in the family-premium acount nearly two years ago. Today I received a mail from spotify that my adress could not be confirmed. W...
  • MonicaM_Bogota
  • Roadie
  • 365 Views
  • 1 replies
  • 0 likes
  • Premium
  • 365 Views
  • 1 replies
  • 0 likes

To change direction for account Spotify

Hi, I can´t add user, I put the direction correct and it can´t. I want to change the direction and I don´t know how. Someone help me?

  • Visitor
  • Hi, I can´t add user, I put the direction correct and it can´t. I want to change the direction and I don´t know how.  Someone help me?
  • CamiloBarco
  • Newbie
  • 938 Views
  • 2 replies
  • 0 likes
  • Change direction
  • 938 Views
  • 2 replies
  • 0 likes

Solved!! Plano Familia Nao Esta Funcionando

Boa tarde, meus pais assinaram o plano familia ha alguns meses, me incluindo na conta Premium. Entretanto, o plano funcionou por pouco tempo para mim, nao sendo considerada premium mais, enquanto meu pai, minha mae e meu irmao nao tem problemas para ...

  • Newbie
  • Boa tarde, meus pais assinaram o plano familia ha alguns meses, me incluindo na conta Premium. Entretanto, o plano funcionou por pouco tempo para mim, nao sendo considerada premium mais, enquanto meu...
  • Bittencourt
  • Spotify Star
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes