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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167788 Views
  • 32 replies
  • 9 likes
  • 167788 Views
  • 32 replies
  • 9 likes

Cannot send invitations on new Family Premium account

Hi!I just subscribed to a Family Premium account. When I push the button 'send invitations', the page 'Account Overview' should be loading, but in my case it is just a blank page. No information or other buttons. How can I send invitations? Carin

  • Casual Listener
  • Hi! I just subscribed to a Family Premium account. When I push the button 'send invitations', the page 'Account Overview' should be loading, but in my case it is just a blank page. No information o...
  • Luke
  • Spotify Star
  • 255 Views
  • 1 replies
  • 1 likes
  • 255 Views
  • 1 replies
  • 1 likes

Didn't receive link to join a family plan

Hi guys, I was invited to join a family plan but I never received the link. Can anyone help me out with my issue? I can provide further details upon request. I look forward to hearing from you. Regards,

  • Casual Listener
  • Hi guys,   I was invited to join a family plan but I never received the link. Can anyone help me out with my issue?   I can provide further details upon request.     I l...
  • Luke
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 234 Views
  • 1 replies
  • 0 likes

Premium for family setup

Hello, ive upgraded to premium family, invited my wife, she has done what the email stated but still says free on her account!any Help please? Thanks

  • Newbie
  • Hello,    ive upgraded to premium family, invited my wife, she has done what the email stated but still says free on her account! any Help please? Thanks
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

[Family] adress

I added one of my sons to my family account, but I am unable to add my other son. This is due to "something went wrong" - most probably due to an address issue. My sons are 10 and 13, so we do live in the same household. I want to learn what address ...

  • Newbie
  • I added one of my sons to my family account, but I am unable to add my other son.  This is due to "something went wrong" - most probably due to an address issue.  My sons are 10 and 13, s...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

99 offer for 1 year - not working

I cannot benefit from this offer! Why?This offer has been promoted on my account and it doesnt work... „I am not elegible“? What? For being a loyal user??

  • Newbie
  • I cannot benefit from this offer! Why? This offer has been promoted on my account and it doesnt work... „I am not elegible“? What? For being a loyal user??   
  • mrjohn1977
  • Newbie
  • 259 Views
  • 2 replies
  • 1 likes
  • 259 Views
  • 2 replies
  • 1 likes

Problema com o plano premium

Nao confirmei meu e-mail no plano premium que recebi o convite e voltei a ser free, o convite foi reenviado, mas agora nao consigo me tornar premium novamente, o que fazer?

  • Newbie
  • Nao confirmei meu e-mail no plano premium que recebi o convite e voltei a ser free, o convite foi reenviado, mas agora nao consigo me tornar premium novamente, o que fazer?
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Family Plan error

Recently I have purchsed the family plan. I have 2 errors currently one is I invited a family member to the plan they accepted, there account is on premium but it shows up as they haven't accepted yet. The other problem is im trying to invite another...

  • Casual Listener
  • Recently I have purchsed the family plan. I have 2 errors currently one is I invited a family member to the plan they accepted, there account is on premium but it shows up as they haven't accepted y...
  • LeoRager
  • Community Legend
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes

Solved!! Can't buy Premium/Kann kein Premium kaufen

Hallo,In den letzten Tagen wollte ich mit Spotify Premium kaufen.Als ich dann den Kauf mit PayPal abschliessen wollte, wurde ich abermals auf die Angebots-Seite von Spotify weitergeleitet.Eine Abbuchung von meinem Konto (Paypal) hat nicht statt gefun...

  • Newbie
  • Hallo, In den letzten Tagen wollte ich mit Spotify Premium kaufen. Als ich dann den Kauf mit PayPal abschliessen wollte, wurde ich abermals auf die Angebots-Seite von Spotify weitergeleitet. Eine ...
  • Maxim
  • Spotify Star
  • 704 Views
  • 1 replies
  • 0 likes
  • 704 Views
  • 1 replies
  • 0 likes

Unable to invite family members

Hi,I upgraded to Premium family but when I try to invite there is no way to do it. I hit the "premium for family" link but the page is blank.What can I do?Svanhild

  • Casual Listener
  • Hi, I upgraded to Premium family but when I try to invite there is no way to do it. I hit the "premium for family" link but the page is blank. What can I do? Svanhild 
  • SvanhildP
  • Casual Listener
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

the music we already downloaded before is not visible or available for the invited family

hello, who can help us? we upgraded to family premium because we could only listen on one i-phone to the music we have been downloading for years. we invited the wife, and two kids, and now, they can not see our music. they have to start all over. th...

  • Newbie
  • hello, who can help us? we upgraded to family premium because we could only listen on one i-phone to the music we have been downloading for years. we invited the wife, and two kids, and now, they c...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Mijn family account is nu slechts een free account

Sinds vandaag kan ik niet meer gebruik maken van mijn prmium family account. Bij de account gegevens staat nu free account. Heeft iemand dit wel eens gehad? of hoe dit op te lossen

  • Newbie
  • Sinds vandaag kan ik niet meer gebruik maken van mijn prmium family account. Bij de account gegevens staat nu free account. Heeft iemand dit wel eens gehad? of hoe dit op te lossen  
  • user-removed
  • Not applicable
  • 378 Views
  • 2 replies
  • 0 likes
  • 378 Views
  • 2 replies
  • 0 likes

Account page and Premium for family?

Hello Spotify I am the owner and paid for the Family and Premium package. When I want to go inside and looking at the account page and Premium for family, that page is white. Nothing appears, why is that?SincerelyRobert

  • Casual Listener
  • Hello Spotify  I am the owner and paid for the Family and Premium package. When I want to go inside and looking at the account page and Premium for family, that page is white. Nothing a...
  • tybergmadrusan
  • Casual Listener
  • 293 Views
  • 4 replies
  • 0 likes
  • 293 Views
  • 4 replies
  • 0 likes

Family invite problems

I am trying to go to the page to add family members, but every time I click on it, the page stays blank (black) and it wont load anymore so i am not able to add anyone. Does anyone know how to fix this?

  • Newbie
  • I am trying to go to the page to add family members, but every time I click on it, the page stays blank (black) and it wont load anymore so i am not able to add anyone. Does anyone know how to fix t...
  • Luke
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Family plan is not working

i was using the family premium plan and today i realize my account was a again a free account, my brother send me once again the link to join the plan and i was unable please tell me what can i do.

  • Newbie
  • i was using the family premium plan and today i realize my account was a again a free account, my brother send me once again the link to join the plan and i was unable please tell me what can i do. 
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Expulso do Plano Familia

O Spotify me expulsou do meu plano familia, algo relacionado a erro na verificacao do endereco. No entanto moro na mesma casa que meus irmaos e nada aconteceu com eles.

  • Newbie
  • O Spotify me expulsou do meu plano familia, algo relacionado a erro na verificacao do endereco. No entanto moro na mesma casa que meus irmaos e nada aconteceu com eles.
  • Bittencourt
  • Spotify Star
  • 775 Views
  • 1 replies
  • 0 likes
  • 775 Views
  • 1 replies
  • 0 likes

Upgrading from Premium to Family Plan

Hi, I'm considering switching from a Premium Subscription to a Family Plan so that my girlfriend can benefit from an ad-less Spotify too now that her yearly subscription to Apple Music is over. Is the process as straight forward as to make the switch...

  • Casual Listener
  • Hi,    I'm considering switching from a Premium Subscription to a Family Plan so that my girlfriend can benefit from an ad-less Spotify too now that her yearly subscription to Apple M...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Superuser Contribution Aile için Premium Yurtdışı Kullanımı

Merhaba, aile için premium üyeliğimiz var. Ailemizden biri eğitim için yurt dışına çıkacak ve uzun süre yurt dışında yaşayacak. Yurt dışında kaldığı süre boyunca, yaşadığı yerde aile hesabını kullanmaya devam edebilir mi?

  • Casual Listener
  • Merhaba, aile için premium üyeliğimiz var. Ailemizden biri eğitim için yurt dışına çıkacak ve uzun süre yurt dışında yaşayacak. Yurt dışında kaldığı süre boyunca, yaşadığı yerde aile hesabını kullanm...
  • Chatacomocaraca
  • Newbie
  • 6077 Views
  • 2 replies
  • 0 likes
  • 6077 Views
  • 2 replies
  • 0 likes