Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I have had a premium subscription and 6 months ago upgraded to the family plan. I have never heard a commercial on the main account but on the others there are commercials......why?
I can't get on my sisters family plan. I click accept invitation in my email but the app says the code is invalid on the redeem section. Please help!
Hello all ! I have a small issue, Spotify tell me they will erase everybody on my familly account because they can't know if we live on same adress. But how can I give them the right confirmation ? Thank you a lotThibaut
I've been a long time Premium user and was thinking of getting one Premium Family for my and my siblings (3 of us). Just a few clarifications. - Can you stream with multiple devices on one Premium Family account at the same time? If so, how many devi...
Ayer me uni a un plan familiar pero en la aplicación mi cuenta no sale como premium y no tengo las ventajas, el administrador del plan si que le sale como que estoy dentro del plan.Alguna ayuda
Hace un mes contraté mi plan familiar y apenas se me hizo el segundo cargo pero al momento de la fecha de facturación se eliminaron 3 de mis miembros y cuando los quiero volver a ingresar en la invitación que les envío aparece el nombre de alguien má...
My sister and I have tried emailing you all for this problem! Why am I not being sent an invite for the family plan?? We have tried several times, canceled my account and still nothing! No one has bothered to tackle this issue because apparently this...
Realizei o pagamento do plano familia, recebi o comprovante de pagamento, mas não ativaram o plano, eu e meus familiares aindam continuam como free
Paguei o plano família, mas ainda estou free, e sou o titular da conta. O spotify nao reconhece que paguei, sendo que já recebi confirmação no email do pagamento.
Preciso de ajuda Assinei a premium e continua freeAguardo resposta .
Hello!!On october 12 Ive been charged 2 times with no reason!
Hola soy Miranda Garcia de Tepic, Nayarit, Mexico.Soy miembro de Spotify desde hace 4 años y la verdad estoy muy inconforme con el servicio que me han brindado ultimamente, lo que pasa desde hace un año me han estado eliminando de los planes familiar...
Hello! On the website there is a list of countries where Spotify is available. The country I will travel to is not on that list. I am the owner of a Family account. My residence will remain in Belgium but I will frequently travel to Africa for medium...
I cannot seem to log in to what I am paying for
Estoy tratando de enviar el formulario cuando algún pariente te invita al plan familiar y siempre me sale q hay algo mal.hace 1 mes si procedió pero luego se suspendió porque había puesto mal un código postal y no coincidían como puedo hacer?
Hace poco pagué mi subcripcion individual de spotify pero quiero cambiar a plan familiar, mi pregunta es que si al momento en el que cambie a plan familiar, me harán otra vez el cargo o se hará hasta la proxima fecha en que pago normalmente mi servic...
I have deleted him and readded him to family and still free account not family
My brother invited me for spotify premium, but after how many days an email was sent but I failed to verify it and my account was change into spotify free, so my brother again invited me using another account, but I cannot accept the invitation becau...
Hi, My sister has sent me an email with the invitation to join the family plan. I accepted and confirmed my name and information and my account hasn't been upgraded to premium? Help! Thank you
Hi, sobald ich auf "Jetzt Loslegen" klicke bekomme ich folgenden Fehler:Fehler: UmleitungsfehlerDie aufgerufene Website leitet die Anfrage so um, dass sie nie beendet werden kann. Dieses Problem kann manchmal auftreten, wenn Cookies deaktiviert oder ...