Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi!So, me & my family were using the Family Premium plan since 2016, in the past few weeks Spotify kicked out everyone in my house. I followed previous answers and cancelled the plan, then re-suscribed to it but now I can't invite family members back...
When I go to pull up my account to invite my family, it takes me to a blank screen. Is there any actual way to get help from an employee on this site anywhere??? I can't find any numbers to contact someone or a support email address. Very frustrating...
A week or 2 ago, I had keyed in the wrong address on my brother's family plan and contacted Spotify to get it changed back. They said that they have settled the issue, but now I am kicked out of the family plan. Any advice? I am quite displeased as t...
Aile üylerim silinmiş. Bu çok rahatsız edici.Tekrar davet kodu gönderiyorum. Eşimin hesabını yeniden bağladım. Oğlumun hesabını bağlayamıyorum. Aynı adreste oturduğunuzu doğrulayamadık diyor. Çok saçma ve can sıkıcı. Çözüm???
Hola , spotify no me deja dar de baja mi plan familiar premium . lo que pasa es que di de alta spotify con mi FB pero elimine mi FB y quiero cancelarlo para poder cambiar a un correo . Podrias ayudarme? , no me sale la opcion de cancelar cuenta ni na...
Hi, I've understand that with my premium account I can't download music on more than three devices.If I start a Premium for Family account I have three devices for each family member?Thanks Massimiliano
Ola, ja paguei o boleto do spotfy faz uma semana. Já me mandaram o recibo e ainda não sou premium. o que devo fazer?
Hi, As we've become frequent users of Spotify in our family, we've decided to set up a Family Account (which I cannot, for the love of god, understand why we haven't done any sooner). As I've been sharing (as in not being able to use it because she a...
After filling the info about the address, the following messagw apears: 3 - Opa, algo deu errado. Tente de novo. "Something went wrong, please try again." i tried again and the same message keeps showing up.
zwei unserer Familienmitglieder können die Einladungen zum Family-Account nicht annehmen. Nach Ausfüllen aller persönlichen Informationen kommt dieser Fehler "3 - Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal." Seit zwei Stunden, bei ...
When setting up my Family Plan, I mistaked the initial account owner information for an invite and set my son as the primary owner of the account. Is there a way to correct the owner of the family plan?
Öğrenci indiriminden yararlanmak için karta 10TL attım telefondan yapmaya çalışınca ''dosya seç'' kısmı çalışmadı ve ben kapattım. Eve gelince tekrar yaptım ama kartımdan 6.99 çekilmiş.
Hi - just joined Premium for Family. I pressed the "accept invitation" button. After hitting the buttion I am taken to the subscription and payment screen. Is this correct? Should there be a screen to input the invite code? I feel as if there is some...
Hola, os escribo porque me sacaron de un plan familiar por no confirmar mi cuenta, me han vuelto a enviar el código de invitación pero no me deja acceder, indico mis datos personales y dirección, me sale el siguiente aviso en rojo: "3 - ¡Vaya! Algo n...
Hello.I encountered the problem when joining the family.Steps: I received e-mail, clicked the button which redirects me to a form. I filled all of the fields (I even verified the fields with the invitation, with or without polish characters) an gets ...
Hi to everyone. I was checking my account on spotify, and I have a family pack. However, one of the members doesn't show up in the list, eventhough she still have access to premium version. How can I update the list in my account, so everyone can sho...
Hi. I’m trying to add my brother, my wife, my mother and my sister in law to my family in Spotify. Everytime I try to add they, they receive an error but it doesn’t say anything about the reason not to work. The message says Ops! There’s an error. Th...
When I try to connect the account of my wife with Family Premium there is the problem, that after she completed registration form an error message is displayed: Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal. I tried it on sveral brows...
I was in my brother's family plan.Last week,I got an email telling me to verify my adress.I replied to it but after two days I became free .Than my brother sent me a request to get me back in family plan.But it said sonething went wrong,try again.I t...
i already bought the premium account but my account still free and i cant skip or offline song