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The mail with request of spotify to verify the home adress was on spam
and now a family member is blocked for 12 months. How can I reactivate
the account?
Hello,I recently upgraded to Premium so I could share Spotify with my
mom. But if I'm listening to mine, she can't listen to hers, and vice
versa. She was at work listening to her playlist, and I was at home
searching songs, but I could HEAR what SHE...
Hi... I previously paid for my premium sub over my mobile carrier O2.
This doesn't appear to be an option on Premium for Family. WHY?!?!So
much easier to manage when it was bundled.
Hi... I previously paid for my premium sub over my mobile carrier O2. This doesn't appear to be an option on Premium for Family. WHY?!?! So much easier to manage w...
Hola, ya no puedo ver las cuentas que tengo asociadas en mi plan
familiar, y por lo tanto tampoco puedo eliminar cuentas de mi plan
familiar, entre a la apcion de "plan familiar" pero no me aparecen, solo
me aparece una invitacion pendiente.
Hola, ya no puedo ver las cuentas que tengo asociadas en mi plan familiar, y por lo tanto tampoco puedo eliminar cuentas de mi plan familiar, entre a la apcion de "plan familiar" pero no me aparecen,...
Meine Tochtersollte sich plötzlich für den Premium Family Zugang
verifizieren.Das hat nicht geklappt. Sie sollte noch eine E-Mail
bekommen, was nun zu tun sei, ist aber nicht angekommen.Die
Verifizierung scheitert und es gibt keinen Vorschlag was nun...
Meine Tochter sollte sich plötzlich für den Premium Family Zugang verifizieren. Das hat nicht geklappt. Sie sollte noch eine E-Mail bekommen, was nun zu tun sei, ist aber nicht angekommen. Die V...
I sent an invite to a family member who lives at the same address. When
he click in the email on "accept invite" a browser opens and he has to
login with username and password, while he is already logged in on the
Spotify Desktop App. So he enter his...
I sent an invite to a family member who lives at the same address. When he click in the email on "accept invite" a browser opens and he has to login with username and password, while he is already l...
Today I created a premium for family account and I added successfully my
son, so he is able to use spotify with his own account. Now I try my
daugters account but is hanging. When I use the link and push the button
it is waiting and waiting and waiti...
Today I created a premium for family account and I added successfully my son, so he is able to use spotify with his own account. Now I try my daugters account but is hanging. When I use t...
hello, how could i cancel the premium? i followed the instructions on
the premium downgrading, but they said im in spotify free. however,
theyre still charging me. how can i cancel this premium from charging me
in this month?
hello, how could i cancel the premium? i followed the instructions on the premium downgrading, but they said im in spotify free. however, theyre still charging me. how can i cancel this premium from ...
Hello,I've had a family Premium account for almost one year now. But
since a few weeks my songs have been deleted from one day to another
until now my Premium isn't recognised anymore. Now it's shown as a free
account. I spoke to the host of the Fami...
Hello, I've had a family Premium account for almost one year now. But since a few weeks my songs have been deleted from one day to another until now my Premium isn't recognised anymore. Now it's s...
I try to invite my live -in girlfriend for premium and it tells us
spotify can't verify that we live in the same spot... while in out flat.
I need thix fixed asap.
I try to invite my live -in girlfriend for premium and it tells us spotify can't verify that we live in the same spot... while in out flat. I need thix fixed asap.
I accepted the invitation of mi cousin a few months ago, it worked
perfect but now it says that im on free Spotify. Im in the family plan
but i cant download the songs please help.(sorry for my english im from
chile) i hope someone can help me.
I accepted the invitation of mi cousin a few months ago, it worked perfect but now it says that im on free Spotify. Im in the family plan but i cant download the songs please help.(sorry for my e...
I invited my two kids to Spotify Family who already have free accounts.
They are both living under my roof. One child hasn't received the
invitation (also not in spam) and the other was told she wasn't living
under my roof (however Spotify sees itsel...
I invited my two kids to Spotify Family who already have free accounts. They are both living under my roof. One child hasn't received the invitation (also not in spam) and the other was told she w...
Merhaba,Aile için üyeliğimi ailemle paylaşamıyorum. Aile için
üyeliğimden üyeler çıkarıldı. Sürekli seyahat ettiğimiz için
adreslerimiz doğrulanmıyor sanıyorum ki, ancak aile olarak
paylaşamayacaksak bu üyeliği kullanmamızın bize faydası nedir?Lütfen...
Merhaba, Aile için üyeliğimi ailemle paylaşamıyorum. Aile için üyeliğimden üyeler çıkarıldı. Sürekli seyahat ettiğimiz için adreslerimiz doğrulanmıyor sanıyorum ki, ancak aile olarak paylaşamayaca...
We have a family premium account and I'm the administrator. I've now
invited my son and when he press "accept invitation" link in the e-mail,
he comes to a page stating that he can't join premium for family since
he is already a member... I don't hav...
We have a family premium account and I'm the administrator. I've now invited my son and when he press "accept invitation" link in the e-mail, he comes to a page stating that he can't join premium f...
I have family premium and it still shows my subscription as free, if i
try to upgrade my subscription it shows that an error occurred and i
have premium already and should contact spotify support. I have
contacted support and they said they could con...
I have family premium and it still shows my subscription as free, if i try to upgrade my subscription it shows that an error occurred and i have premium already and should contact spotify support. I...
Hi there everyone,so one member of my family created the family group,
but never gave an adress to spotify. so now that we want to join him, we
have to enter our adress but cant get a match with his, because he never
gave it away in the first place.h...
Hi there everyone, so one member of my family created the family group, but never gave an adress to spotify. so now that we want to join him, we have to enter our adress but cant get a match with h...