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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168250 Views
  • 32 replies
  • 9 likes
  • 168250 Views
  • 32 replies
  • 9 likes

Payment Issue on Premium for Family

Hi... I previously paid for my premium sub over my mobile carrier O2. This doesn't appear to be an option on Premium for Family. WHY?!?!So much easier to manage when it was bundled.

  • Newbie
  • Hi...    I previously paid for my premium sub over my mobile carrier O2.  This doesn't appear to be an option on Premium for Family.   WHY?!?! So much easier to manage w...
  • Aaaargh1
  • Newbie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

ya no veo las cuentas de mi plan familiar

Hola, ya no puedo ver las cuentas que tengo asociadas en mi plan familiar, y por lo tanto tampoco puedo eliminar cuentas de mi plan familiar, entre a la apcion de "plan familiar" pero no me aparecen, solo me aparece una invitacion pendiente.

  • Newbie
  • Hola, ya no puedo ver las cuentas que tengo asociadas en mi plan familiar, y por lo tanto tampoco puedo eliminar cuentas de mi plan familiar, entre a la apcion de "plan familiar" pero no me aparecen,...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Debitou cartão mas continuo não sendo Premiu

como mostra o comprovante anexo houve débito em meu cartão, mas minha conta não está premium .

  • Newbie
  • como mostra o comprovante anexo houve débito em meu cartão, mas minha conta não está premium .
  • Bittencourt
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Verifizierung scheitert.

Meine Tochtersollte sich plötzlich für den Premium Family Zugang verifizieren.Das hat nicht geklappt. Sie sollte noch eine E-Mail bekommen, was nun zu tun sei, ist aber nicht angekommen.Die Verifizierung scheitert und es gibt keinen Vorschlag was nun...

  • Newbie
  • Meine Tochter sollte sich plötzlich für den Premium Family Zugang verifizieren. Das hat nicht geklappt. Sie sollte noch eine E-Mail bekommen, was nun zu tun sei, ist aber nicht angekommen. Die V...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Invite for Premium for Family don't work

I sent an invite to a family member who lives at the same address. When he click in the email on "accept invite" a browser opens and he has to login with username and password, while he is already logged in on the Spotify Desktop App. So he enter his...

  • Newbie
  • I sent an invite to a family member who lives at the same address. When he click in the email on "accept invite" a browser opens and he has to login with username and password, while he is already l...
  • 301 Views
  • 0 replies
  • 1 likes
  • Premium for Family
  • 301 Views
  • 0 replies
  • 1 likes

Cannot sign up

Today I created a premium for family account and I added successfully my son, so he is able to use spotify with his own account. Now I try my daugters account but is hanging. When I use the link and push the button it is waiting and waiting and waiti...

  • Newbie
  • Today I created a premium for family account and I added successfully my son, so he is able to use spotify with his own account.   Now I try my daugters account but is hanging. When I use t...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Superuser Contribution premium charges

hello, how could i cancel the premium? i followed the instructions on the premium downgrading, but they said im in spotify free. however, theyre still charging me. how can i cancel this premium from charging me in this month?

  • Casual Listener
  • hello, how could i cancel the premium? i followed the instructions on the premium downgrading, but they said im in spotify free. however, theyre still charging me. how can i cancel this premium from ...
  • heedayahlockman
  • Casual Listener
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

Premium deleted

Hello,I've had a family Premium account for almost one year now. But since a few weeks my songs have been deleted from one day to another until now my Premium isn't recognised anymore. Now it's shown as a free account. I spoke to the host of the Fami...

  • Newbie
  • Hello, I've had a family Premium account for almost one year now. But since a few weeks my songs have been deleted from one day to another until now my Premium isn't recognised anymore. Now it's s...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Family bei Salt

Wie kann ich ein Spotify Family Abo bei Salt abschliessen, damit bei meinen 3 Salt-Abos keine Daten mehr verechnet werden?

  • Casual Listener
  • Wie kann ich ein Spotify Family Abo bei Salt abschliessen, damit bei meinen 3 Salt-Abos keine Daten mehr verechnet werden?  
  • markurmann
  • Casual Listener
  • 1242 Views
  • 2 replies
  • 0 likes
  • Salt
    Spotify family
  • 1242 Views
  • 2 replies
  • 0 likes

Can't invite family members?

I try to invite my live -in girlfriend for premium and it tells us spotify can't verify that we live in the same spot... while in out flat. I need thix fixed asap.

  • Casual Listener
  • I try to invite my live -in girlfriend for premium and it tells us spotify can't verify that we live in the same spot... while in out flat. I need thix fixed asap.
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Heeeelp!

I accepted the invitation of mi cousin a few months ago, it worked perfect but now it says that im on free Spotify. Im in the family plan but i cant download the songs please help.(sorry for my english im from chile) i hope someone can help me.

  • Newbie
  • I accepted the invitation of mi cousin a few months ago, it worked perfect but now it says that im on free Spotify. Im in the family plan but i cant download the songs please help.(sorry for my e...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Family

I invited my two kids to Spotify Family who already have free accounts. They are both living under my roof. One child hasn't received the invitation (also not in spam) and the other was told she wasn't living under my roof (however Spotify sees itsel...

  • Newbie
  • I invited my two kids to Spotify Family who already have free accounts. They are both living under my roof. One child hasn't received the invitation (also not in spam) and the other was told she w...
  • Alfredo
  • Roadie
  • 234 Views
  • 1 replies
  • 1 likes
  • 234 Views
  • 1 replies
  • 1 likes

Aile

Merhaba,Aile için üyeliğimi ailemle paylaşamıyorum. Aile için üyeliğimden üyeler çıkarıldı. Sürekli seyahat ettiğimiz için adreslerimiz doğrulanmıyor sanıyorum ki, ancak aile olarak paylaşamayacaksak bu üyeliği kullanmamızın bize faydası nedir?Lütfen...

  • Newbie
  • Merhaba, Aile için üyeliğimi ailemle paylaşamıyorum. Aile için üyeliğimden üyeler çıkarıldı. Sürekli seyahat ettiğimiz için adreslerimiz doğrulanmıyor sanıyorum ki, ancak aile olarak paylaşamayaca...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family account, my son can't accept my invite.

We have a family premium account and I'm the administrator. I've now invited my son and when he press "accept invitation" link in the e-mail, he comes to a page stating that he can't join premium for family since he is already a member... I don't hav...

  • Newbie
  • We have a family premium account and I'm the administrator. I've now invited my son and when he press "accept invitation" link in the e-mail, he comes to a page stating that he can't join premium f...
  • Alfredo
  • Roadie
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merhaba

İlk ay benden 13 lira kesildi ama fatura bilgisinde 0.90 kuruş kesildiğini gösteriyor bilgisi olan yardımcı olabilirmi

  • Newbie
  • İlk ay benden 13 lira kesildi ama fatura bilgisinde 0.90 kuruş kesildiğini gösteriyor bilgisi olan yardımcı olabilirmi
  • Alfredo
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium shows as free.

I have family premium and it still shows my subscription as free, if i try to upgrade my subscription it shows that an error occurred and i have premium already and should contact spotify support. I have contacted support and they said they could con...

  • Newbie
  • I have family premium and it still shows my subscription as free, if i try to upgrade my subscription it shows that an error occurred and i have premium already and should contact spotify support. I...
  • Alfredo
  • Roadie
  • 918 Views
  • 1 replies
  • 0 likes
  • 918 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Add Members to Premium for Family

I subscribed to Premium for Family. I cannot add other members since the address cannot be verified. How do you solve this?

  • Newbie
  • I subscribed to Premium for Family. I cannot add other members since the address cannot be verified. How do you solve this?
  • Alfredo
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Premium family subscription

I have sent an invitation to a family member that lives with me and does not get the email. How can they join the subscription?Thank youTommy

  • Newbie
  • I have sent an invitation to a family member that lives with me and does not get the email. How can they join the subscription? Thank you Tommy
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Adresschange family chief

Hi there everyone,so one member of my family created the family group, but never gave an adress to spotify. so now that we want to join him, we have to enter our adress but cant get a match with his, because he never gave it away in the first place.h...

  • Newbie
  • Hi there everyone, so one member of my family created the family group, but never gave an adress to spotify. so now that we want to join him, we have to enter our adress but cant get a match with h...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes