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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173889 Views
  • 32 replies
  • 9 likes
  • 173889 Views
  • 32 replies
  • 9 likes

Debitou cartão mas continuo não sendo Premiu

como mostra o comprovante anexo houve débito em meu cartão, mas minha conta não está premium .

  • Newbie
  • como mostra o comprovante anexo houve débito em meu cartão, mas minha conta não está premium .
  • Bittencourt
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Verifizierung scheitert.

Meine Tochtersollte sich plötzlich für den Premium Family Zugang verifizieren.Das hat nicht geklappt. Sie sollte noch eine E-Mail bekommen, was nun zu tun sei, ist aber nicht angekommen.Die Verifizierung scheitert und es gibt keinen Vorschlag was nun...

  • Newbie
  • Meine Tochter sollte sich plötzlich für den Premium Family Zugang verifizieren. Das hat nicht geklappt. Sie sollte noch eine E-Mail bekommen, was nun zu tun sei, ist aber nicht angekommen. Die V...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Invite for Premium for Family don't work

I sent an invite to a family member who lives at the same address. When he click in the email on "accept invite" a browser opens and he has to login with username and password, while he is already logged in on the Spotify Desktop App. So he enter his...

  • Newbie
  • I sent an invite to a family member who lives at the same address. When he click in the email on "accept invite" a browser opens and he has to login with username and password, while he is already l...
  • 306 Views
  • 0 replies
  • 1 likes
  • Premium for Family
  • 306 Views
  • 0 replies
  • 1 likes

Cannot sign up

Today I created a premium for family account and I added successfully my son, so he is able to use spotify with his own account. Now I try my daugters account but is hanging. When I use the link and push the button it is waiting and waiting and waiti...

  • Newbie
  • Today I created a premium for family account and I added successfully my son, so he is able to use spotify with his own account.   Now I try my daugters account but is hanging. When I use t...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Superuser Contribution premium charges

hello, how could i cancel the premium? i followed the instructions on the premium downgrading, but they said im in spotify free. however, theyre still charging me. how can i cancel this premium from charging me in this month?

  • Casual Listener
  • hello, how could i cancel the premium? i followed the instructions on the premium downgrading, but they said im in spotify free. however, theyre still charging me. how can i cancel this premium from ...
  • heedayahlockman
  • Casual Listener
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Premium deleted

Hello,I've had a family Premium account for almost one year now. But since a few weeks my songs have been deleted from one day to another until now my Premium isn't recognised anymore. Now it's shown as a free account. I spoke to the host of the Fami...

  • Newbie
  • Hello, I've had a family Premium account for almost one year now. But since a few weeks my songs have been deleted from one day to another until now my Premium isn't recognised anymore. Now it's s...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Family bei Salt

Wie kann ich ein Spotify Family Abo bei Salt abschliessen, damit bei meinen 3 Salt-Abos keine Daten mehr verechnet werden?

  • Casual Listener
  • Wie kann ich ein Spotify Family Abo bei Salt abschliessen, damit bei meinen 3 Salt-Abos keine Daten mehr verechnet werden?  
  • markurmann
  • Casual Listener
  • 1253 Views
  • 2 replies
  • 0 likes
  • Salt
    Spotify family
  • 1253 Views
  • 2 replies
  • 0 likes

Can't invite family members?

I try to invite my live -in girlfriend for premium and it tells us spotify can't verify that we live in the same spot... while in out flat. I need thix fixed asap.

  • Casual Listener
  • I try to invite my live -in girlfriend for premium and it tells us spotify can't verify that we live in the same spot... while in out flat. I need thix fixed asap.
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Heeeelp!

I accepted the invitation of mi cousin a few months ago, it worked perfect but now it says that im on free Spotify. Im in the family plan but i cant download the songs please help.(sorry for my english im from chile) i hope someone can help me.

  • Newbie
  • I accepted the invitation of mi cousin a few months ago, it worked perfect but now it says that im on free Spotify. Im in the family plan but i cant download the songs please help.(sorry for my e...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Family

I invited my two kids to Spotify Family who already have free accounts. They are both living under my roof. One child hasn't received the invitation (also not in spam) and the other was told she wasn't living under my roof (however Spotify sees itsel...

  • Newbie
  • I invited my two kids to Spotify Family who already have free accounts. They are both living under my roof. One child hasn't received the invitation (also not in spam) and the other was told she w...
  • Alfredo
  • Roadie
  • 240 Views
  • 1 replies
  • 1 likes
  • 240 Views
  • 1 replies
  • 1 likes

Aile

Merhaba,Aile için üyeliğimi ailemle paylaşamıyorum. Aile için üyeliğimden üyeler çıkarıldı. Sürekli seyahat ettiğimiz için adreslerimiz doğrulanmıyor sanıyorum ki, ancak aile olarak paylaşamayacaksak bu üyeliği kullanmamızın bize faydası nedir?Lütfen...

  • Newbie
  • Merhaba, Aile için üyeliğimi ailemle paylaşamıyorum. Aile için üyeliğimden üyeler çıkarıldı. Sürekli seyahat ettiğimiz için adreslerimiz doğrulanmıyor sanıyorum ki, ancak aile olarak paylaşamayaca...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family account, my son can't accept my invite.

We have a family premium account and I'm the administrator. I've now invited my son and when he press "accept invitation" link in the e-mail, he comes to a page stating that he can't join premium for family since he is already a member... I don't hav...

  • Newbie
  • We have a family premium account and I'm the administrator. I've now invited my son and when he press "accept invitation" link in the e-mail, he comes to a page stating that he can't join premium f...
  • Alfredo
  • Roadie
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merhaba

İlk ay benden 13 lira kesildi ama fatura bilgisinde 0.90 kuruş kesildiğini gösteriyor bilgisi olan yardımcı olabilirmi

  • Newbie
  • İlk ay benden 13 lira kesildi ama fatura bilgisinde 0.90 kuruş kesildiğini gösteriyor bilgisi olan yardımcı olabilirmi
  • Alfredo
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium shows as free.

I have family premium and it still shows my subscription as free, if i try to upgrade my subscription it shows that an error occurred and i have premium already and should contact spotify support. I have contacted support and they said they could con...

  • Newbie
  • I have family premium and it still shows my subscription as free, if i try to upgrade my subscription it shows that an error occurred and i have premium already and should contact spotify support. I...
  • Alfredo
  • Roadie
  • 946 Views
  • 1 replies
  • 0 likes
  • 946 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Add Members to Premium for Family

I subscribed to Premium for Family. I cannot add other members since the address cannot be verified. How do you solve this?

  • Newbie
  • I subscribed to Premium for Family. I cannot add other members since the address cannot be verified. How do you solve this?
  • Alfredo
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Premium family subscription

I have sent an invitation to a family member that lives with me and does not get the email. How can they join the subscription?Thank youTommy

  • Newbie
  • I have sent an invitation to a family member that lives with me and does not get the email. How can they join the subscription? Thank you Tommy
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Adresschange family chief

Hi there everyone,so one member of my family created the family group, but never gave an adress to spotify. so now that we want to join him, we have to enter our adress but cant get a match with his, because he never gave it away in the first place.h...

  • Newbie
  • Hi there everyone, so one member of my family created the family group, but never gave an adress to spotify. so now that we want to join him, we have to enter our adress but cant get a match with h...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family, impossible to add members

Hello! I have a Family subscription and, even though my son lives with me, we are unable to get an account for him due to the fact that he doesn´t live in the same address or the same country. He does not have an active premium subscription, we have ...

  • Casual Listener
  • Hello!   I have a Family subscription and, even though my son lives with me, we are unable to get an account for him due to the fact that he doesn´t live in the same address or the same c...
  • Alfredo
  • Roadie
  • 450 Views
  • 3 replies
  • 0 likes
  • 450 Views
  • 3 replies
  • 0 likes

Problems with verification - paying

Hey! 6 days ago I completed the verification with SheerID and they emailed me that it was successful and I could "continue to buy" and with a link for upgrading the acount. I was out of town and I couldn't upgrade my account. Today I used the link bu...

  • Newbie
  • Hey!  6 days ago I completed the verification with SheerID and they emailed me that it was successful and I could "continue to buy" and with a link for upgrading the acount. I was out of town a...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes