can't accept premium for family

[honza759]

Hello, 

I can't accept invitation for premium for family. When I click on the invitation link, i get this screen. Can anyone help? 

[Aichel]

Hey @honza759, welcome to the Spotify Community!

In this case, can you try accepting the invite from an incognito window on a desktop PC?

Keep in mind that you need to live in the same physical address of the plan's owner in order to be part of it.

Hope this helps 🙂

[befghn]

i have the same problem. and it doesnt help opening the link in inkognito window. and the adress is the same

[Julianaadcm]

Me too. What should I do?

[emily2605]

same issue here how may i solve it 😞

[csworldbuilder]

Same issue here. How many people have to post or encounter this issue before Spotify acknowledges it?

[honza759]

Yes, I tried it. Actually I tried multiple computers and cellphones aswell. Unfortunately it didn't help. 

But thanks for advice, maybe it helped to  someone else 🙂

[billtsc]

Same issue here. Was searching for a solution to no avail other than the realization that others are having trouble. 

[BekaGujejiani]

I have the same problem. I wonder how long do we have to wait. 

[Parkerasp1]

I am having the same issue. Have sent invites to other family members and I believe when we 'accept invite' it should go to some page with a token to redeem, however, it just goes to a Spotify log in page. We have tried creating a new account from there and this then results on the very problem I am trying to resolve - it only allows the account to be played on one device at a time. All this for the extra £5 per month that I have been paying for the last year. Please sort this out Spotify..... a very annoyed user....

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[erikarcamo]

I'm also having this kind of problem. My premium has been running for days already but how can we maximize its use if it always encounter this problem?

[Manray610]

Same thing here.  Spotify has no idea what to do.  Very aggravating and disaapointing.

[Julianaadcm]

Hey, after some days they fixed my problem.. But, I had to talk for 4 days with spotify helper by email.. Try it, because I have no ideia what they did to solve this.

[Manray610]

Right. I'm on day three now. It's very disappointing/frustrating/aggravating.

[Parkerasp1]

I don't even know how to get on touch with them?

[Manray610]

Yeah, it's awful. Go to Help and start clicking until you see a "contact" us type of thing. You can send them an email. That don't fix anything, but they will reply.

[Aaron-tays]

Same. I go to add members page and it reverts back to account page before i can add members. **bleep**? I better not get charged if i cant use it.

[jennyhough]

We're having the same issue. I've invited my partner, he lives at the same address, we've tried phones, computers, different browsers, etc. Whenever he clicks on accept, he is taken to my payment page and can change my payment method.