Can not start Student Discount Renewal

[speeddemon21]

Plan

Student Premium 

Country

U.S.

Device

Computer

Operating System

Windows 10

My Question or Issue

I received a reminder email to renew my student discount that will expire in a month, but when I go to renew it by following the link, there is no button or direction on what to do. 

Thanks, 

[MafeG]

Hi @speeddemon21,

Welcome to the Community and thank you for posting. 

If your discount is about to expire, you can renew it by going to this link (please make sure to be logged into your account first). Then, click on the button Get Started and follow the steps to submit your student documents and complete the renewal. 

If you get any kind of error message, please share with us a screenshot showing it, just make sure to hide any personal information.

Let us know how this goes. 

[speeddemon21]

I apologize for letting this go for a while. It now gives me an option to renew the student discount but it says I cant renew after 4 years. According to the receipt history, I started the premium student 12/22/2018. Should I not be able to renew one last time?  

[MafeG]

Hi @speeddemon21,

Thank you for keeping in touch!

The Student Discount is available for a total of 4 years, which means that if you started it in December of 2018, you can have it available until December of 2022.

Now, if you're not able to renew it for the last time and your receipts show that you've had it only for 3 years, we suggest you contact the folks from Customer Support who can take a deeper look into your account. Here is the link.

Hope this helps.