Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
I can't achieve to activate the Premium Student Plan, even after having been verified by SheerID. I receive the verification confirmation mail by SheerID, but when I clicked on the button, its leads me first on the registration page, which is working...
Recibi una notificacion de que me cobraron dos pagos mensuales en el mismo mes, con una diferencia de 7 dias. como es eso posible
PlanStudent PremiumCountryU.S. DeviceiPhone 12Operating SystemiOS My Question or IssueI don’t see how having a student account correlates with no listening time. I was under the impression that Spotify Student is the exact same as Premium but discoun...
i have already brought student premium, but i am still getting ads.
Hello,The same thing happened to me. I was sent a link, I opened it. I created an account. I tried to select the student plan but was told my school wasn’t eligible. Tried to get the normal plan. Now it’s only offering me one month free. Can I get su...
Dijeron que ya se había solucionado el problema con el error de la página pero sigo sin poder confirmar mis datos porque me aparece que la página ya no existe, y ya lo intente desde otro dispositivo y en la pestaña de incógnito y no puedo
Hello,I forgot about the trial period and I got a premium, which I don’t need.Please return money to the card
I do found the same problem on Spotify Community,and the tech guy Yordan (Moderator) said that the problem had been solved,but my link is still not working and keep showing the website does not exiest.
Is it possible to have a Spotify premium for High School students too? Like all grades are students why are uni/college being put higher. My brother is in college and he can get the student premium but I can’t... unfair to my opinion. All students de...
Planpremium studentCountryItalyDeviceiPhone 12Operating SystemiOS 16 My Question or IssueHi, I need to complete the verification to get Spotify premium student, but the page to do it no longer exists.
I'm still student in my university its my last year but i cant verify my student plan
PlanPremium StudentCountryBrazilDeviceSamsung Galaxy A53Operating SystemAndroid My Question or IssueMeu spotify não conseguiu receber o valor do meu plano, então resolvi mudar o cartão cadastrado. Porém, ele foi cobrado 2 vezes, a primeira no valor d...
I am on the Premium Student page with my subscription written on it. In theory it should say verify that I am a student, which does not appear and I cannot go on.
Eu assinei o Spotify pelos 3 meses gratuitos, depois me foi cobrado o valor do plano individual, e logo em seguida eu mudei o meu plano para o universitário premium, mas no meu cartão ainda continua a cobrança do valor do plano individual.Vou receber...
I have the student discount but this month, without notice, it was changed to a premium individual. When I try to change it back, it won't let me. Can you solve it? He accepts me as a student but won't let me pay (it feels like I'm in the United Stat...
I have no access to free audiobooks through premium
Hello,As a civic service volunteer in France, I notice on the SheedID website that the Spotify offer "is not available for the educational institution I have selected".However, the civic service volunteer card states that, in accordance with article ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am still verified as a student until march of 2024 and said i need renewal of my student b...
PlanPremium for StudentsCountrySwitzerlandDeviceiPhone 15 pro My Question or IssueHello, I wanted to subscribe to the premium for students but when I click on the link, they say that the page is no longer available. Even when I went on another page a...
I am unable to open account due to surnamethere is no surname in my university card but it's mandatory to fill