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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24489 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24489 Views
  • 18 replies
  • 0 likes

"Sorry, you are not eligible for that plan" I can't sign up

I am a free user and I tried to sign up for the premium student plan and it does not let me and says "Sorry, you are not eligible for that plan" I tried to use the solutions posted on here and it still does not work

  • Visitor
  • I am a free user and I tried to sign up for the premium student plan and it does not let me and says "Sorry, you are not eligible for that plan" I tried to use the solutions posted on here and it sti...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

I'm unable to make the student plan payment but i have already verified my

I'm not able to make my student payment but i have already verified my student id. Is there any solution for this issue, actually i have the eligibility to get this feature and i have submitted my documents including student id. This is so irrelevant...

  • Visitor
  • I'm not able to make my student payment but i have already verified my student id. Is there any solution for this issue, actually i have the eligibility to get this feature and i have submitted my do...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

I paid for premium but I still get a limit of how many songs I can download

I recently paid for Spotify student premium cause I was tired of the apps and everything was alright till I tried to download some songs but I can't since I have a limit of only 30 songs. 30!!! Has anyone else got this issue?

  • Visitor
  • I recently paid for Spotify student premium cause I was tired of the apps and everything was alright till I tried to download some songs but I can't since I have a limit of only 30 songs. 30!!! Has a...
  • osornios
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja finalizar la compra de Premium para Estudiantes

Hola, el problema que tengo es que cuando quiero pagar por el premiun para estudiantes con la prueba gratuita de 1 mes, no me aparece la opción para registrar los datos de mi tarjeta Visa y concretar la compra. Pero sí me deja cuando voy a la otra op...

  • Newbie
  • Hola, el problema que tengo es que cuando quiero pagar por el premiun para estudiantes con la prueba gratuita de 1 mes, no me aparece la opción para registrar los datos de mi tarjeta Visa y concretar...
  • OscarDC
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unlink Hulu from Spotify student?

I want tot upgrade to Hulu without ads, but I don’t want to have to make an entire new account. I haven’t found any way to take Hulu off of my Spotify billing, Is there a way to unlink the account so that I can keep it?

  • Visitor
  • I want tot upgrade to Hulu without ads, but I don’t want to have to make an entire new account. I haven’t found any way to take Hulu off of my Spotify billing, Is there a way to unlink the account so...
  • eobseom
  • Casual Listener
  • 6421 Views
  • 13 replies
  • 0 likes
  • 6421 Views
  • 13 replies
  • 0 likes

Student Premium charge based on location not working

I'm having an issue where it shows the premium price in Romanian Leu instead of IQD, and the price is very different from my peers, I think this was caused due to being in Romanian for a while but now I'm back, I changed my location to Iraq, yet it's...

  • Visitor
  • I'm having an issue where it shows the premium price in Romanian Leu instead of IQD, and the price is very different from my peers, I think this was caused due to being in Romanian for a while but no...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 202 Views
  • 1 replies
  • 0 likes

I use the premium for student but suddenly it changes to individual

I use the premium for student in 2 years but suddenly it changes to individual without notification. How can I delete the individual and want my money back?

  • Visitor
  • I use the premium for student in 2 years but suddenly it changes to individual without notification. How can I delete the individual and want my money back?
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment error message

i can’t pay for student account, even m verified that m student, when i wanna pay they keep chowing me an error message is there any solution!?

  • Newbie
  • i can’t pay for student account, even m verified that m student, when i wanna pay they keep chowing me an error message  is there any solution!?  
  • speedy-smile
  • Visitor
  • 228 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 228 Views
  • 2 replies
  • 0 likes

Superuser Contribution Help verifying premium student

PlanPremium StudentCountryUnited States of AmericaDeviceiPhone 11Operating SystemiOS 17 My Question or IssueI got an email saying that I should reverify that I am a student or next month Spotify will change me Premium individual price. I clicked the ...

  • Visitor
  • Plan Premium Student Country United States of America Device iPhone 11 Operating System iOS 17   My Question or Issue I got an email saying that I should reverify that I am a student o...
  • OscarDC
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting Charged for More on Hulu

PlanPremium Student Plan (bundle with Hulu for $5.99 + tax)CountryUSMy Question or IssueAs stated above, my plan is the Premium Student that is bundled with Hulu with ads for $5.99. I got a notification today, 10/10/2024, that I am going to be charge...

  • Newbie
  • Plan Premium Student Plan (bundle with Hulu for $5.99 + tax) Country US My Question or Issue As stated above, my plan is the Premium Student that is bundled with Hulu with ads for $5.99. I got a...
  • AlejaR
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Individual plan registered instead of student

I was setting up a premium student account plus Hulu with one month free but it set me up for a protein individual plan and is trying to charge me to change to the student plan

  • Visitor
  • I was setting up a premium student account plus Hulu with one month free but it set me up for a protein individual plan and is trying to charge me to change to the student plan
  • Vasil
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Wrong account

i verified my student status on the wrong account, how can i delete it?

  • Visitor
  • i verified my student status on the wrong account, how can i delete it?
  • user-removed
  • Not applicable
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student premium on app

PlanPremium CountryUnited Kingdom DeviceIphone 12 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy student plan for switched to premium without knowing so when I went to switch it back online, i re verified that I am a s...

  • Newbie
  • Plan Premium  Country United Kingdom  Device Iphone 12  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My student plan for switched...
  • Yordan
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Became free user even after money was deducted

I use student plan from December 2023. But this month my premium plan was cancelled and I became a free user. However a few hours prior money has been deducted from my bank account for the set mandate. I sent message to support team and they said no ...

  • Newbie
  • I use student plan from December 2023. But this month my premium plan was cancelled and I became a free user. However a few hours prior money has been deducted from my bank account for the set mandat...
  • Khushwant02
  • Newbie
  • 303 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 303 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify service charges

PlanstudentCountryunited states My Question or IssueI had an individual plan before, and I cancelled it for a student plan. It charged me $30$ for Spotify service charges/fees, which I don't know what they are. does anyone know what is it?

  • Visitor
  • Plan student Country united states     My Question or Issue I had an individual plan before, and I cancelled it for a student plan. It charged me $30$ for Spotify service charges/fee...
  • Danicrisgomes
  • Newbie
  • 236 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 236 Views
  • 2 replies
  • 0 likes

Charged for free 3 months trail but invoice shows $0

PlanPremium Student 3 Month TrialCountryAustralia DeviceiPad ProOperating SystemiOS My Question or IssueI got charged 1.20 AUD for a free 3 month subscription for students, also the invoice emailed to me clearly showed $0.00 Total, I am very unsatisf...

  • Visitor
  • Plan Premium Student 3 Month Trial Country Australia  Device iPad Pro Operating System iOS   My Question or Issue I got charged 1.20 AUD for a free 3 month subscription for students...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 230 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t play my playlists and I can’t even listen to it on my phone/tablet

I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way it was before. I haven’t had this issue before. I ...

  • Regular
  • I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way...
  • ElijahGg
  • Casual Listener
  • 13606 Views
  • 14 replies
  • 0 likes
  • 13606 Views
  • 14 replies
  • 0 likes

Not able to retain premium student

PlanPremium StudentCountryIndia want to change to USDeviceDell LaptopOperating SystemWindows 11 My Question or IssueHi,I recently moved from India to US for my studies. I had a student premium in India and continued to use it in the US. Recently, I r...

  • Visitor
  • ...tudent at the end of your discount period, you'll lose your discount. If you're a Premium for Students subscriber, you'll be charged the normal Spotify Premium price until you cancel. Can someone p...
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Student Premium Subscription as a Master's Student

PlanPremium StudentCountryKazakhstanDeviceIPhone 12 My Question or IssueDear Spotify Support,I have been using the Spotify Premium for Students plan for the past four years, but I recently received a notification that this subscription will be no lon...

  • Newbie
  • Plan Premium Student Country Kazakhstan Device IPhone 12   My Question or Issue Dear Spotify Support, I have been using the Spotify Premium for Students plan for the past four years, b...
  • Kiril
  • Moderator
  • 563 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 563 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can no longer register for student premium plan despite having sheerid

after a failed payment I can no longer register for student premium plan despite having sheerID, what should I do? I don't want to change plan, and I am currently not using any plan. I have tried this link https://www.spotify.com/us/purchase/offer/st...

  • Visitor
  • after a failed payment I can no longer register for student premium plan despite having sheerID, what should I do? I don't want to change plan, and I am currently not using any plan. I have tried thi...
  • Joan
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes