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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14929 Views
  • 27 replies
  • 2 likes
  • 14929 Views
  • 27 replies
  • 2 likes

Superuser Contribution Why am I not eligible for 3 month free offer?

Hi, im trying to submit my request for 3 months free due to the offer you have on BlueLight however it’s says I’m not eligible..?? Why would this be?

  • Visitor
  • Hi, im trying to submit my request for 3 months free due to the offer you have on BlueLight however it’s says I’m not eligible..?? Why would this be? 
  • Lyubka
  • Moderator
  • 1639 Views
  • 1 replies
  • 2 likes
  • 1639 Views
  • 1 replies
  • 2 likes

Depending on Device I have Premium or not.

I've been a Spotify premium subscriber for four years. I just moved from Turkey to Germany. I switched my subscription to Germany and paid the new premium fee for Germany. I was instructed to log off accounts on all devices, which I did. On my laptop...

  • Visitor
  • I've been a Spotify premium subscriber for four years. I just moved from Turkey to Germany. I switched my subscription to Germany and paid the new premium fee for Germany. I was instructed to log off...
  • Jose_M
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

I’ve been billed 5 times this month!!!

I live in Ecuador and have a premium account. The device I use is an IPhone X. This month I’ve been billed nine times for my premium account. I have no idea if you’re having issues because I see several messages on double billing or something, but 5 ...

  • Newbie
  •  I live in Ecuador and have a premium account. The device I use is an IPhone X.  This month I’ve been billed nine times for my premium account. I have no idea if you’re having issues becau...
  • Luan
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Money deducted from bank account but no premium access given

PlanFree/PremiumCountryGermanyDevice(iMac 2020)Operating System(macOS) My Question or IssueWhile buying one year standard (not a student) access using Paypal I got the amount deducted from my bank account, but page on Spotify payment said the transac...

  • Casual Listener
  • Plan Free/Premium Country Germany Device (iMac 2020) Operating System (macOS)   My Question or Issue While buying one year standard (not a student) access using Paypal I got the amount...
  • Kiril
  • Moderator
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problema al pagar por cambio de país

He cambiado de país y quiero seguir con mi plan familiar, al intentar pagar pongo la opción actualizar mis datos y pongo el cambio de país, pero al hacerlo me manda por defecto a pagar el plan individual y no me deja seguir con mi plan familiar.

  • Visitor
  • He cambiado de país y quiero seguir con mi plan familiar, al intentar pagar pongo la opción actualizar mis datos y pongo el cambio de país, pero al hacerlo me manda por defecto a pagar el plan indivi...
  • Alex
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

From FREE to PREMIUM

Free - Canada - TCL PRO 20 Hi, I would like to subscribe to Premium (individual) but I CAN'T. On both the app and www.spotify.com. Every time I try, an orange window appear and it says " Sorry, you are not eligible for that plan. Here are some other ...

  • Newbie
  • Free - Canada - TCL PRO 20   Hi, I would like to subscribe to Premium (individual) but I CAN'T. On both the app and www.spotify.com.   Every time I try, an orange window appear and ...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different devices

So for some reason my Aunt and I are having a battle of who can listen to my Spotify. I had my own account. When I would be listening sometimes she would ask her Echo Dot to play something. Because I was used her Echo Dot it now will automatically us...

  • Newbie
  • So for some reason my Aunt and I are having a battle of who can listen to my Spotify. I had my own account. When I would be listening sometimes she would ask her Echo Dot to play something. Because I...
  • OscarDC
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Warum kann ich den letzten Monat nie Höen. Schon 2 mal🥶

Habe 39 Fr. Bezahlt. 2 Monate super, den letzten Monat, also bis 9.11. Hätte ich noch kann nur 2 Lieder dann fertig. Das ist eine apzocke sory, schon das 2 mal

  • Visitor
  • Habe 39 Fr. Bezahlt. 2 Monate super, den letzten Monat, also bis 9.11. Hätte ich noch kann nur 2 Lieder dann fertig. Das ist eine apzocke sory, schon das 2 mal
  • Lyubka
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Warum wollen Klarna UND Paypal von mir Geld abziehen?

Ich habe meine Bazahlmethode gewechselt. Und zwar bin ich von Klarna auf Paypal gegangen. Aber jetzt wollen Paypal UND Klarna das Geld für Spotify haben. Was hat Klarna damit zu tun? Ich bitte darum die Klarna Rechnung zu stornieren sodass nur über P...

  • Visitor
  • Ich habe meine Bazahlmethode gewechselt. Und zwar bin ich von Klarna auf Paypal gegangen. Aber jetzt wollen Paypal UND Klarna das Geld für Spotify haben. Was hat Klarna damit zu tun? Ich bitte darum ...
  • Kiril
  • Moderator
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution I upgraded to spotify premium & I ended up getting charged twice in 1 month

I got charged for individual spotify early in the month and then for spotify premium at the end of the month I feel I am being overcharged Will I get reimbursed in the following month

  • Visitor
  • I got charged for individual spotify early in the month and then for spotify premium at the end of the month I feel I am being overcharged Will I get reimbursed in the following month
  • Yordan
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

if i activate the free trial of spotify premium for samsung users

if i activate the free trial of spotify premium for samsung users for 3 months and pay in the 4th month can i cancel the package on the 5th month

  • Visitor
  • if i activate the free trial of spotify premium for samsung users for 3 months and pay in the 4th month can i cancel the package on the 5th month
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Can't upgrade on app

How does this multigazillion dollar company not allow you to update your subscription right from the app lol it's insane

  • Visitor
  • How does this multigazillion dollar company not allow you to update your subscription right from the app lol it's insane
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

account changed plans and charged me more this month

i have always been charged the student rate but this month i was charged $10

  • Visitor
  • i have always been charged the student rate but this month i was charged $10
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

I can't sign up for the premium family plan in my country

Hello. I'm from Armenia. I want to apply for the Premium Family subscription plan, but it doesn't show up. Why is it?

  • Visitor
  • Hello. I'm from Armenia. I want to apply for the Premium Family subscription plan, but it doesn't show up. Why is it?
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Can I request a refund? Please help me to refund it 😭

no longer use my account. I would like to cancel it and receive a refund for the bill that was taken out of my gcash account earlier today.

  • Visitor
  • no longer use my account. I would like to cancel it and receive a refund for the bill that was taken out of my gcash account earlier today.
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is Spotify trying to force me to get a duo subscription?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 1146 Views
  • 5 replies
  • 2 likes
  • 1146 Views
  • 5 replies
  • 2 likes