Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • samuelallen5
  • Casual Listener
  • 239871 Views
  • 77 replies
  • 86 likes
  • 239871 Views
  • 77 replies
  • 86 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • pmartinslima
  • Newbie
  • 95909 Views
  • 199 replies
  • 42 likes
  • 95909 Views
  • 199 replies
  • 42 likes

Solved!!Superuser Contribution [playlists][All platforms] Playlists keeps randomly moving out of folders and into other folders

Plan - PremiumCountry - USA Device - MacBook Pro M1X, Pixel 6 ProOperating System - Mac OS 13 and Android 13 My Question or Issue:The playlists I oraganized keeps moving out of the folders they are in, into a higher level, or to completely random fol...

  • Regular
  • Plan - Premium Country - USA   Device - MacBook Pro M1X, Pixel 6 Pro Operating System - Mac OS 13 and Android 13   My Question or Issue: The playlists I oraganized keeps moving ...
  • murnua
  • Regular
  • 627 Views
  • 5 replies
  • 0 likes
  • folders
    Playlists
  • 627 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlists greyed out after installing Spotify on a new pc

After acquiring a new pc I installed Spotify and logged in with my existing account. Lo and behold, all playlists are still there, but many of them are suddenly partly or wholly greyed out. On the old computer these playlists work normally.I tried lo...

  • Newbie
  • After acquiring a new pc I installed Spotify and logged in with my existing account. Lo and behold, all playlists are still there, but many of them are suddenly partly or wholly greyed out. On the ol...
  • Yordan
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play other Playlist

There's a Playlist that I often use that is stuck on repeat. Whenever I try to play another Playlist it only plays the first song then it jumps back to the other Playlist.

  • Visitor
  • There's a Playlist that I often use that is stuck on repeat. Whenever I try to play another Playlist it only plays the first song then it jumps back to the other Playlist.
  • Eni
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution prevent mixed album songs in daily mix

Recently I've discovered some dj mix albums on spotify (Hospital Mixtape: Lens (DJ Mix) for example). It is a dj mix chopped up into separate songs in an album. Because of this the transitions between songs is very abrupt as they continue in the next...

  • Visitor
  • Recently I've discovered some dj mix albums on spotify (Hospital Mixtape: Lens (DJ Mix) for example). It is a dj mix chopped up into separate songs in an album. Because of this the transitions betwee...
  • Dian
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 1 likes
  • 199 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't play directly from artist

Subscription: PremiumSystem: Windows 10Country: The Netherlands Hi, I have an issue where I can't play songs directly when selecting an artist or podcast. Playlists work fine. Let's say I want to listen to Guns 'n' Roses. When I go to their page or h...

  • Casual Listener
  • Subscription: Premium System: Windows 10 Country: The Netherlands   Hi, I have an issue where I can't play songs directly when selecting an artist or podcast. Playlists work fine. Let's say ...
  • Yordan
  • Moderator
  • 518 Views
  • 3 replies
  • 2 likes
  • 518 Views
  • 3 replies
  • 2 likes

Just want one playlist.

I just want one playlist on my account, but it keeps bringing back others every now and then. Even after I delete them.

  • Casual Listener
  • I just want one playlist on my account, but it keeps bringing back others every now and then. Even after I delete them.
  • Amayy
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

Superuser Contribution Moving songs around in a playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I bring a single track in my playlist closer to the top?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do ...
  • MihailY
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify duplicated one of my playlists and now I can't sync between devices

Recently I noticed I have another playlist #2 which I didn't create and now I can't sync between devices. For example, I listen to spotify on my computer and also on my smart tv. Now, neither of them pick up where the other device left off. This used...

  • Regular
  • Recently I noticed I have another playlist #2 which I didn't create and now I can't sync between devices. For example, I listen to spotify on my computer and also on my smart tv. Now, neither of them...
  • RobynK
  • Regular
  • 375 Views
  • 4 replies
  • 0 likes
  • 375 Views
  • 4 replies
  • 0 likes

HELP

How do users get help when they need it? There doesn't seem to be help without reading through 100 topics that aren't relevant. I need to talk to someone. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syst...

  • Newbie
  • How do users get help when they need it? There doesn't seem to be help without reading through 100 topics that aren't relevant. I need to talk to someone.  Plan Free/Premium Country   ...
  • kaworu_bloodpaw
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • Help
  • 206 Views
  • 1 replies
  • 0 likes

Autoplay for Other Devices

I'm flabbergasted by the fact that Spotify recently decided to 'MERGE' the Autoplay toggle. And the fact that it was posted by a moderator with such joy and poise as if it was something that people actually needed. Well, on the contrary, we need to b...

  • Casual Listener
  • I'm flabbergasted by the fact that Spotify recently decided to 'MERGE' the Autoplay toggle. And the fact that it was posted by a moderator with such joy and poise as if it was something that people a...
  • Trusmith
  • Casual Listener
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Can't "enhance" liked songs on desktop client.

My Desktop client for Spotify doesn't have the "enhance" button on my liked songs, despite it being there for playlists. I have a Macbook Air M1 on OSX Ventura 13.1, and have Spotify Premium.

  • Newbie
  • My Desktop client for Spotify doesn't have the "enhance" button on my liked songs, despite it being there for playlists. I have a  Macbook Air M1 on OSX Ventura 13.1, and have Spotify Prem...
  • 1151382186
  • Newbie
  • 576 Views
  • 3 replies
  • 2 likes
  • 576 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Blend Playlist Not Updating Regularly

PlanFreeCountryIndia Device( Samsung Galaxy M31, HP Laptop 14s-cr1xxx)Operating System(Android 11, Windows 10) My Question or IssueI have three Blend playlists, two of which are updating regularly and one which updated today after a gap of 5 days or ...

  • Casual Listener
  • Plan Free Country India   Device ( Samsung Galaxy M31, HP Laptop 14s-cr1xxx) Operating System (Android 11, Windows 10)   My Question or Issue I have three Blend playlists, two of...
  • jonboiii907
  • Casual Listener
  • 56418 Views
  • 30 replies
  • 5 likes
  • Blend
    blend playlist
  • 56418 Views
  • 30 replies
  • 5 likes

Superuser Contribution No me aparece la opción de seguir cuando abro una playlist

Quiero seguir las playlist de usuarios que recomiendan música nueva, pero cuando abro cualquier playlist no me aparece el botón, que creo es verde, para seguir dicha playlist.

  • Visitor
  • Quiero seguir las playlist de usuarios que recomiendan música nueva, pero cuando abro cualquier playlist no me aparece el botón, que creo es verde, para seguir dicha playlist.
  • Dian
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Yet another Discover Weekly question

Hi, I have a single playlist with my whole music collection. The Discover Weekly recommendations are based on listening activity, or just having the song added to the playlist is enough? In other words, do i have to actually listen to a song for it t...

  • Regular
  • Hi,   I have a single playlist with my whole music collection.   The Discover Weekly recommendations are based on listening activity, or just having the song added to the playlist is en...
  • AdamDamon
  • Spotify Star
  • 2408 Views
  • 9 replies
  • 0 likes
  • 2408 Views
  • 9 replies
  • 0 likes

Superuser Contribution “Enhanced” won’t stay off when I leave my liked playlist

Hello, So I wanted to listen to my liked songs during a flight, so I downloaded them all so I could be offline. The problem is that when I go offline, it tells me to turn off “enhanced” since it won’t work offline, so I do, but every time I exit the ...

  • Newbie
  • Hello,   So I wanted to listen to my liked songs during a flight, so I downloaded them all so I could be offline. The problem is that when I go offline, it tells me to turn off “enhanced” sinc...
  • katieabechtel
  • Casual Listener
  • 2779 Views
  • 4 replies
  • 2 likes
  • 2779 Views
  • 4 replies
  • 2 likes

Superuser Contribution No Longer to hide unplayable songs after New UI Update.

PlanFreeCountryThailandDeviceDesktopOperating SystemWindows 10 Issue After new UI Update, Option to Hide unplayable songs now it goneand No Longer to hide unplayable songsBefore new UI update it can enable/disable to show unplayable(Gray out) songs I...

  • Casual Listener
  • Plan Free Country Thailand Device Desktop Operating System Windows 10   Issue   After new UI Update, Option to Hide unplayable songs now it gone and No Longer to hide unplayable...
  • michaeljoos
  • Casual Listener
  • 4184 Views
  • 7 replies
  • 3 likes
  • 4184 Views
  • 7 replies
  • 3 likes

Superuser Contribution 80% of my playlist is now unavailable... WTF?

So I understand licencing issues happen and deals end, but literall 80% of one of my playlists of 100 songs is gone, I now have merely 20 playable tracks.Whats worse is all the unavailable songs just say "various artists" so I cant go and find those ...

  • Casual Listener
  • So I understand licencing issues happen and deals end, but literall 80% of one of my playlists of 100 songs is gone, I now have merely 20 playable tracks. Whats worse is all the unavailable songs ...
  • Alex
  • Spotify Legend
  • 1000 Views
  • 5 replies
  • 0 likes
  • 1000 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hi, all "Liked Songs" for past 8 months are missing from my library.

Last week, all of the songs i Liked from July 14, 2022 suddenly went missing. There should be hundreds of songs in between this period of time.What am i to do now? Can Spotify restore them?Date Added column shows last addition to Liked Songs library ...

  • Newbie
  • Last week, all of the songs i Liked from July 14, 2022 suddenly went missing. There should be hundreds of songs in between this period of time. What am i to do now? Can Spotify restore them? Date A...
  • Yordan
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes