Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • raiccheese
  • Newbie
  • 247079 Views
  • 82 replies
  • 87 likes
  • 247079 Views
  • 82 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Outis1410
  • Visitor
  • 105332 Views
  • 227 replies
  • 43 likes
  • 105332 Views
  • 227 replies
  • 43 likes

Manual "next in queue" is not saved when changing context if queue is saved from another device.

PlanPremiumCountryUKDevicePoco F3/PCOperating SystemAndroid 11/Windows 10 My Question or Issue Can you make it so manual queue "next in queue" items persist in other devices when switching between them. I want to listen to my queue, but if I switch c...

  • Music Fan
  • Plan Premium Country UK Device Poco F3/PC Operating System Android 11/Windows 10   My Question or Issue   Can you make it so manual queue "next in queue" items persist in other d...
  • plath
  • Music Fan
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Can you restore a collaborative playlist? (Less than 90 Days Old)

PlanPremiumCountryUSADevice(iPhone 14)Operating System(iOS 17) My Question or IssueI was owner of a collaborative playlist. I deleted it while upset. I want to restore it. It is less than 90 days old.

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 14) Operating System (iOS 17)   My Question or Issue I was owner of a collaborative playlist. I deleted it while upset. I want to restore it. It...
  • Ximzend
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't recover my shared playlist even though others can see it

PlanPremiumCountryUnited States DeviceiPhone 11 My Question or IssueI created a private playlist that I shared with a friend a few years ago. ~A year ago, I accidentally unliked/deleted it. When I tried to recover it (within 90 days of accidentally d...

  • Visitor
  • Plan Premium Country United States    Device iPhone 11   My Question or Issue I created a private playlist that I shared with a friend a few years ago. ~A year ago, I accident...
  • doawastaken
  • Newbie
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Solved!! How to get back my liked song list

PlanFree/PremiumCountry DeviceiPhone 15Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI accidently replaced my whole liked song library. Is there a way I can restore my liked song list to a previous day? All my 800 songs ...

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone 15 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I accidently replaced my whole liked song library...
  • Rishablal1
  • Newbie
  • 415 Views
  • 3 replies
  • 0 likes
  • 415 Views
  • 3 replies
  • 0 likes

Superuser Contribution Homepage not refreshing

PlanPremiumDeviceiPhone 12 Recently, ive noticed that the album recommendations on my homepage has not been refreshing. All of my recommendations and recently played albums have stayed the same. Help would be very much appreciated!

  • Casual Listener
  •   Plan Premium Device iPhone 12  Recently, ive noticed that the album recommendations on my homepage has not been refreshing. All of my recommendations and recently played albums have ...
  • Dessi
  • Moderator
  • 241 Views
  • 3 replies
  • 0 likes
  • 241 Views
  • 3 replies
  • 0 likes

Superuser Contribution Constantly having to restart my phone for Spotify to actually play the song on screen.

My Question or IssueI would have my phone connected through my car, once I have finished the journey I would close the app down through background data and go about my day. When I come back to Spotify it would still show the last song played but woul...

  • Casual Listener
  • My Question or Issue I would have my phone connected through my car, once I have finished the journey I would close the app down through background data and go about my day. When I come back to Spot...
  • Zahgy
  • Newbie
  • 4250 Views
  • 17 replies
  • 1 likes
  • 4250 Views
  • 17 replies
  • 1 likes

I can't see/access certain album, but my friends can

I can't see/access one album that happened to be my personal favorite album, but what makes it weird is my friends can access it. The album is Dead Throne by The **bleep** Wears Prada. Can you help me please? So sick if I have to listen to this by us...

  • Casual Listener
  • I can't see/access one album that happened to be my personal favorite album, but what makes it weird is my friends can access it. The album is Dead Throne by The **bleep** Wears Prada.   Can y...
  • ribezaz
  • Spotify Star
  • 196 Views
  • 3 replies
  • 1 likes
  • 196 Views
  • 3 replies
  • 1 likes

Superuser Contribution Tesla liked songs export

Hi guys! I’ve a tesla account on my car that will end in 30 days. I want to export my liked songs into my my premium account… is that possible? I’ve tried to search for my car account and I found my playlists saved but not my liked songs playlist… ca...

  • Newbie
  • Hi guys! I’ve a tesla account on my car that will end in 30 days. I want to export my liked songs into my my premium account… is that possible? I’ve tried to search for my car account and I found my ...
  • OscarDC
  • Moderator
  • 672 Views
  • 2 replies
  • 0 likes
  • 672 Views
  • 2 replies
  • 0 likes

Superuser Contribution Delete local files on iPhone application

Hello there, How can I delete songs in my local files situated in my iPhone app? Thank you so much.

  • Music Fan
  • Hello there,   How can I delete songs in my local files situated in my iPhone app? Thank you so much.  
  • OscarDC
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ändra ordningen på låtar i en spellista i eftethand

Jag tycker att det ska finnas en funktion där man kan ändra åkningen på låtar efter att man har skapat en spellista. Jag har själv gjort nya spellistor med samma låtar eftersom att jag inte har gillat åkningen som låtarna kommer i. Men ifall det hade...

  • Visitor
  • Jag tycker att det ska finnas en funktion där man kan ändra åkningen på låtar efter att man har skapat en spellista. Jag har själv gjort nya spellistor med samma låtar eftersom att jag inte har gilla...
  • Yordan
  • Moderator
  • 830 Views
  • 1 replies
  • 0 likes
  • 830 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I stop spotify adding songs to my playlist

I am very annoyed. Spotify keeps doing this annoying "wE aDdEd" thing where it adds random songs to my playlists because they're under 15 songs. My "happy" playlist full of songs that lift my spirits up keeps getting invaded by random pop songs often...

  • Newbie
  • I am very annoyed. Spotify keeps doing this annoying "wE aDdEd" thing where it adds random songs to my playlists because they're under 15 songs. My "happy" playlist full of songs that lift my spirits...
  • whatever09483209478
  • Regular
  • 2248 Views
  • 6 replies
  • 1 likes
  • 2248 Views
  • 6 replies
  • 1 likes

Superuser Contribution Liked Songs on PlayStation aren't synced with other devices in the slightest

Plan:FreeCountry:Saudi ArabiaDevice/s:Ps5, HP LaptopOperating system/s:PlayStation, Windows 10 My Problem:Back in 2018 I tried out Spotify for the first time ever using my ps4 and created my account through there, and slowly built up my "Liked Songs"...

  • Newbie
  • Plan: Free Country: Saudi Arabia Device/s: Ps5, HP Laptop Operating system/s: PlayStation, Windows 10   My Problem: Back in 2018 I tried out Spotify for the first time ever using my ps...
  • Austinm2
  • Visitor
  • 719 Views
  • 2 replies
  • 0 likes
  • 719 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why won’t played songs be kept as downloaded?

PlanPremiumCountryGermany / EUDeviceiPhone 15Operating SystemiOS 17.5.1 My Question or IssueI have the option to download songs only on WiFi BUT if a song is played (= temporary download) why wouldn’t it be kept as downloaded when marked for download...

  • Visitor
  • Plan Premium Country Germany / EU Device iPhone 15 Operating System iOS 17.5.1   My Question or Issue I have the option to download songs only on WiFi BUT if a song is played (= tempor...
  • OscarDC
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't listen to my audiobooks anymore. What happened?

They are still in my library, but I get a message that the files can't be found. I tried both on my pc and in the app on my phone.

  • Visitor
  • They are still in my library, but I get a message that the files can't be found. I tried both on my pc and in the app on my phone.
  • AlejaR
  • Moderator
  • 366 Views
  • 3 replies
  • 0 likes
  • 366 Views
  • 3 replies
  • 0 likes

Superuser Contribution Record label search

It’s great to search for an artist and see their discography, but would be even better to have the ability to search by record label and see their whole catalog. This is where I discover new artists. Please add this feature

  • Casual Listener
  • It’s great to search for an artist and see their discography, but would be even better to have the ability to search by record label and see their whole catalog. This is where I discover new artists....
  • början
  • Music Fan
  • 12396 Views
  • 11 replies
  • 13 likes
  • App & Features
  • 12396 Views
  • 11 replies
  • 13 likes

Respect the "Dislike" button

Hello. Your recommendation system is complete garbage. You position it as a key feature and a cool thing, but it doesn't work.Why?You built it based on listening history and (maybe) likes, but dislikes are completely ignored. It's so absurd that by d...

  • Newbie
  • Hello.   Your recommendation system is complete garbage. You position it as a key feature and a cool thing, but it doesn't work. Why? You built it based on listening history and (maybe) like...
  • shutupandgetaclue
  • Casual Listener
  • 306 Views
  • 1 replies
  • 2 likes
  • 306 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Songs in playlist don't have a checkmark on the artist page

PlanPremiunCountrySwedenDeviceDevice independent. iOS, MacOs, PCOperating SystemMacOs 10.15.7 (unsupported), iOS 17.5.1, Windows 10My Question or IssueThere is an issue about this already (/https://community.spotify.com/t5/Your-Library/Inconsistent-C...

Screenshot 2024-06-21 at 12.46.24.png Screenshot 2024-06-21 at 12.44.49.png Screenshot 2024-06-21 at 12.50.50.png Screenshot 2024-06-21 at 12.50.40.png
  • Music Fan
  • Plan Premiun Country Sweden Device Device independent. iOS, MacOs, PC Operating System MacOs 10.15.7 (unsupported), iOS 17.5.1, Windows 10 My Question or Issue There is an issue about this a...
  • juventus18
  • Newbie
  • 719 Views
  • 4 replies
  • 4 likes
  • 719 Views
  • 4 replies
  • 4 likes

Eu só queria entender do porquê a música "Hold - home" ficou indisponível

Ontem dia 30/10 eu estava ouvindo a música citada acima e ela literalmente parou a execução do nada e ficou indisponível e foi só ela em específico do álbum todo do artista Home, aí eu queria saber se ela pode voltar a ficar disponível na lista (ela ...

  • Visitor
  • Ontem dia 30/10 eu estava ouvindo a música citada acima e ela literalmente parou a execução do nada e ficou indisponível e foi só ela em específico do álbum todo do artista Home, aí eu queria saber s...
  • Bittencourt
  • Spotify Star
  • 111 Views
  • 1 replies
  • 1 likes
  • 111 Views
  • 1 replies
  • 1 likes

Superuser Contribution Smart shuffle breaks if you interact with it.

PlanPremium DeviceDesktop PC Operating SystemWindows 10 My Question or IssueI have multiple issues that gets annoying to deal with. 1. If i currently use smart shuffle and listening to the suggested song and decide to click either "Add to Liked Songs...

  • Casual Listener
  • Plan Premium   Device Desktop PC   Operating System Windows 10   My Question or Issue I have multiple issues that gets annoying to deal with.   1. If i currently use s...
  • Nemelis
  • Casual Listener
  • 2244 Views
  • 17 replies
  • 2 likes
  • smart shuffle
  • 2244 Views
  • 17 replies
  • 2 likes

Where is the add all to playlist option so I can add to my other playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Amayy
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes