Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • samuelallen5
  • Casual Listener
  • 241421 Views
  • 77 replies
  • 85 likes
  • 241421 Views
  • 77 replies
  • 85 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Kliko
  • Visitor
  • 97931 Views
  • 207 replies
  • 44 likes
  • 97931 Views
  • 207 replies
  • 44 likes

Superuser Contribution Playlists folders vanished?

Before the update, I had a pinned playlist and three pinned folders. Now, both on android and desktop, the pinned folders are gone!Not 'gone' as in 'unpinned,' but 'gone' as in 'vanished entirely.' I can't find any of the folders, or any of the playl...

  • Gig Goer
  • Before the update, I had a pinned playlist and three pinned folders. Now, both on android and desktop, the pinned folders are gone! Not 'gone' as in 'unpinned,' but 'gone' as in 'vanished entirely.'...
  • AmberLStinedfas
  • Music Fan
  • 2050 Views
  • 15 replies
  • 2 likes
  • 2050 Views
  • 15 replies
  • 2 likes

Public Playlists Do Not Display in my Profile

My public playlists will not display on my profile. I have found other topics on this issue and have completed all the steps at least twice (delete app, delete cache, reinstall, etc, etc) and nothing solves the problem. I have tried all of this on th...

  • Casual Listener
  • My public playlists will not display on my profile. I have found other topics on this issue and have completed all the steps at least twice (delete app, delete cache, reinstall, etc, etc) and nothing...
  • The-Ck
  • Casual Listener
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library Grid View In App

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSDeviceSamsung Galaxy S22 PlusOperating SystemAndroid My Question or IssueRandomly 2 days ago my library grid vie...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country US Device Samsung Galaxy S22 Plus Operating Syste...
  • pepsipepsi
  • Casual Listener
  • 3869 Views
  • 10 replies
  • 6 likes
  • 3869 Views
  • 10 replies
  • 6 likes

Superuser Contribution why is my spotify library not loading on one account but loading on another

When I log onto spotify on one account , then the library bar doesn't load and I can't see my playlists. For example, when I log onto my main account, it says 'Something wrong. Try reloading your library'. But when I log onto another account like inc...

  • Visitor
  • When I log onto spotify on one account , then the library bar doesn't load and I can't see my playlists. For example, when I log onto my main account, it says 'Something wrong. Try reloading your lib...
  • Elena
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album picks

My Question or Issue yeah so is album picks curated or is it just algorithm just wondering

  • Visitor
  •     My Question or Issue  yeah so is album picks curated or is it just algorithm just wondering
  • solarriors
  • Regular
  • 2469 Views
  • 7 replies
  • 1 likes
  • 2469 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Playlists will not unpin on Spotify website.

I have Windows 10, and I'm using the Spotify website. I have 4 playlists pinned. I want to unpin one of them. I right-click on the playlist, and choose "unpin", and it does nothing. I can't unpin it, and I can't pin another playlist because I already...

  • Casual Listener
  • I have Windows 10, and I'm using the Spotify website.  I have 4 playlists pinned.  I want to unpin one of them.  I right-click on the playlist, and choose "unpin", and it does nothing....
  • OscarDC
  • Moderator
  • 1590 Views
  • 3 replies
  • 0 likes
  • 1590 Views
  • 3 replies
  • 0 likes

Superuser Contribution Missing public playlist

I have a general problem.My playlist Emerging Skate Punk is public and connected in my Spotify account, but other people cannot see it in my account. They even cannot open the link.But I double checked and playlist is public. Link to my profile:https...

  • Regular
  • I have a general problem. My playlist Emerging Skate Punk is public and connected in my Spotify account, but other people cannot see it in my account. They even cannot open the link. But I double c...
  • Cenerentoladitete
  • Newbie
  • 281 Views
  • 4 replies
  • 0 likes
  • 281 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcast "error" msg (unable to access), randomly can't play songs or add to liked list

PlanPremiumCountryCanada DeviceSamsung Galaxy S8+Operating SystemAndroid My Question or IssueFor the past 6+ months, I've noticed a number of issues that just keep getting worse. I have cleared caches, force stopped, and completely reinstalled spotif...

  • Casual Listener
  • Plan Premium Country Canada  Device Samsung Galaxy S8+ Operating System Android  My Question or Issue For the past 6+ months, I've noticed a number of issues that just keep getting...
  • Elena
  • Moderator
  • 624 Views
  • 6 replies
  • 0 likes
  • Android
    liked songs
    My Liked Songs
    podcast
    Podcast Episides
    Samsung
  • 624 Views
  • 6 replies
  • 0 likes

How to add multiple songs from a playlist outside of Spotify.

I have a list of 300 songs prepared in MS Word.Is it possible to create a list on Spotify from these 300 songs in one go?Or maybe I have to search one by one and add them to my list one by one?

  • Visitor
  • I have a list of 300 songs prepared in MS Word. Is it possible to create a list on Spotify from these 300 songs in one go? Or maybe I have to search one by one and add them to my list one by one?
  • ribezaz
  • Spotify Star
  • 216 Views
  • 1 replies
  • 1 likes
  • 216 Views
  • 1 replies
  • 1 likes

Bring back play from playlist folder!

Premium, USA, PC, Windows 10 Bring back shuffle play from playlist folders!I know it was removed from mobile a few years ago (why I genuinely can't imagine), but as of a few days ago on PC I can't even do it anymore. This was vital to the way I liste...

  • Newbie
  • Premium, USA, PC, Windows 10   Bring back shuffle play from playlist folders! I know it was removed from mobile a few years ago (why I genuinely can't imagine), but as of a few days ago on PC...
  • Anyk17
  • Spotify Star
  • 635 Views
  • 1 replies
  • 0 likes
  • playlist folders
    Shuffle play
  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs have a high pitching noise when using high audio quality

PlanPremium DeviceReproduced on two of my devices: iPhone 11 Pro max and Windows Laptop + AirPods ProOperating SystemiOS 14.4.2, Windows 10 My Question or IssueReproducing this problem is fairly simple and it seem to happen only on Blackpinks's artis...

  • Visitor
  • Plan Premium   Device Reproduced on two of my devices: iPhone 11 Pro max and Windows Laptop + AirPods Pro Operating System iOS 14.4.2, Windows 10   My Question or Issue Reproducing...
  • Treoctone
  • Visitor
  • 4597 Views
  • 6 replies
  • 2 likes
  • bug
  • 4597 Views
  • 6 replies
  • 2 likes

Superuser Contribution Please finally make classical music listening a good experience...

Please finally make classical music listening a good experience...I just clicked play on an album of classical music. After the first movement, it went straight to some weeks-old stuff in the queue. Not my intent at all. When I hit play on a symphony...

  • Visitor
  • Please finally make classical music listening a good experience...I just clicked play on an album of classical music. After the first movement, it went straight to some weeks-old stuff in the queue. ...
  • Eni
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

[Mobile] Can't create playlist folders or move playlists to existing folders

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Lenovo M9 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android My Question or IssueI've never been able to create playlist folders or move playlists to existing...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Lenovo M9  Operating System  (iOS 10, Android Oreo, Windows 10,etc.) Android    My...
  • nesmrtnost
  • Casual Listener
  • 552 Views
  • 2 replies
  • 1 likes
  • folder
    folders
    playlist
    playlist folders
  • 552 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Playlists] Subcategories within playlists

Within a larger playlist, having both the main playlist that will play all of the songs at random, but also having sub playlists, similar to the subcategories within one's Liked Songs, except one can create the subcategories themselves. Similar to Pi...

  • Newbie
  • Within a larger playlist, having both the main playlist that will play all of the songs at random, but also having sub playlists, similar to the subcategories within one's Liked Songs, except one can...
  • jcrosby
  • Casual Listener
  • 4015 Views
  • 5 replies
  • 11 likes
  • Playlists
  • 4015 Views
  • 5 replies
  • 11 likes

Superuser Contribution I lost all the playlists I created, again

PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or Issue

  • Newbie
  • Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10   My Question or Issue  
  • Eni
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hörbuch bricht mitten im Buch ab und kann nicht weitergehört werden

Hörbuch: MINE for 14 Days (Vom Milliardär gekauft) von Anna MayIch bin zur Zeit das o. a Hörbuch am hören. Mitten im Buch ca. bei Kapitel 18 bricht es auf einmal ab und ich kann nicht weiterhören, ich kann sehen wie es die einzelnen Kapitel löscht ob...

  • Casual Listener
  • Hörbuch: MINE for 14 Days (Vom Milliardär gekauft) von Anna May Ich bin zur Zeit das o. a Hörbuch am hören. Mitten im Buch ca. bei Kapitel 18 bricht es auf einmal ab und ich kann nicht weiterhören, ...
  • ally-t
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to avoid playing same songs again

Hello. How do I avoid playing the same song again when selecting songs manually? Here is the case: I select song1 manually. Spotify plays it and than plays song2 automatically.I select song3 manually. Spotify plays it and than plays song2 again, beca...

  • Visitor
  • Hello.    How do I avoid playing the same song again when selecting songs manually?   Here is the case:   I select song1 manually. Spotify plays it and than plays song2 auto...
  • Novy
  • Moderator
  • 289 Views
  • 1 replies
  • 1 likes
  • 289 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify started adding songs to the top of playlists?

PlanPremiumCountryUSADeviceSamsung note 20Operating SystemAndroid My Question or IssueSo, just today all my custom playlists seem to have a new random song added as the first song. If you remove it from the list it automatically adds another one seem...

  • Newbie
  •   Plan Premium Country USA Device Samsung note 20 Operating System Android   My Question or Issue So, just today all my custom playlists seem to have a new random song added as t...
  • Elena
  • Moderator
  • 372 Views
  • 3 replies
  • 2 likes
  • 372 Views
  • 3 replies
  • 2 likes

Superuser Contribution Other artist songs playing in my single artist playlist

Created a playlist for a single artist and added songs from that artist to it. But as the playlist is running every so often another artist's song plays. Why does this happen?

  • Casual Listener
  • Created a playlist for a single artist and added songs from that artist to it.  But as the playlist is running every so often another artist's song plays.  Why does this happen?
  • Eni
  • Moderator
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

My playlist keeps getting interrupted by songs I don’t want to hear. STOP

I ONLY want to listen to the songs I CHOOSE on my playlist. Other songs I DID NOT choose keeps interrupting my playlist. How do I STOP this from occurring?

  • Visitor
  • I ONLY want to listen to the songs I CHOOSE on my playlist. Other songs I DID NOT choose keeps interrupting my playlist. How do I STOP this from occurring?
  • gbmw1013
  • Casual Listener
  • 358 Views
  • 3 replies
  • 2 likes
  • 358 Views
  • 3 replies
  • 2 likes