Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
PlanPremiumCountryUSADevice(iPhone SE, Samsung Flip 5)My Question or IssueWhen sharing a link via text, the other person is not even receiving the link in order to click on it. When I send to an iPhone user, they get nothing, and when they send to me...
PlanPremiumCountryUnited StatesDeviceiPhone 13Operating SystemiOS 16.6.1My Question or IssueI’ve noticed that my like button keeps changing places. What I mean is that sometimes its on the bottom left, next to the Previous button. It replaces the Shu...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountryUKDeviceSamsung A52sOperating SystemAndroid 13 My Question or IssueI have this one playlist I listen to so much but I won't show on the 6 recently played box on the homescreen on spotify. I tried to reinstall and clear cache but I s...
I have premium. My playlist has 39 songs in it. Spotify is not adding songs to the list but is playing songs NOT in the list. Autoplay is not enabled.
PlanPremiumCountryBelgiumDeviceMI10T Pro & DesktopOperating SystemAndroid & Windows My Question or IssueEach update is making your software worst than it was... Since beginning of this week, I'm unable to listed to my liked songs in order. If I don't...
I noticed that I cannot view video podcasts on my mobile and desktop apps.I know it's as simple as going into the podcast, selecting an episode and I should be prompted to view the video, but I don't have any options of viewing it.I am suspicious tha...
it would be nice if spotify had customer service so they could answer my question. the "community" has not helped with the problem. when i play my playlist, recommendations plays songs i don't want. All i want it to play my playlist. how do i get thi...
I recently made a private collaborative playlist for my friends to send me music to listen to while away from them. I sent the link to them and only them. We are all USA, using premium, yadda yadda.After about a week, several random users from other ...
Plan PremiumCountryIndiaDeviceiphone 13Operating SystemiOS 17 My Question or IssueFor the past week I have not been able to see the name of my account under the titles of my playlists. I have tried doing everything from trying to log out and log back...
NHi,Premium member from Canada on IPhone 14 I don't seem to be able to play or add to my playlists any music from Shriekback. Has anyone else found this issue?
“What’s Luv” I’ve tried so hard to listen to this specific song and Spotify tries its best to NOT play it. I can play it just fine on mobile (mobile has limited capabilities not being a premium user) but not on desktop which is extremely annoying.lin...
Like 2 months ago I heard some relaxing music only once, and now I have a girl sleeping on a pillow in my homepage for ever. And everybody passing behind me in the office can see that... nice privacy btw.I have seen that this feature has been request...
PlanPremiumOperating SystemiOS 16.6.1 So I recently updated Spotify to the most recent version. I usually haven't updated in the past. But I caved and wanted to try the DJ on mobile, to which I was told that not much had changed on the app. However, ...
On my phone, it says i have 1010 liked songs while on web (desktop) it says i have 1000 exactly. I cleared my cache and deleted the spotify data on my phone, logged in, still not matching. I then went to download my liked songs again, and then it sta...
Not so much an idea but what seems like a problem. I have a playlist for daughter of all her music. This week, my ENTIRE Discover Weekly playlist is all kids music, even though I have chosen to exclude her specific playlist from influencing what gets...
Hello! I've been listening to music from Spotify for a while but don't really know how the "streaming" works.. I mean if I want to help an artist by streaming, how does it really work?Can I just make a playlist with my favourite songs and listen to o...
I delete my songs from playlist mistakenly. How can i get back them ? I know that i can take deleted playlist. Is there a way to get back songs ? Thanks.
I had a premium account. I joined a family account with the same profile and I lost all my data
PlanPremiumCountryGermany DevicePCOperating System Windows 10 My Question or IssueHey,I use the desktop version and have a playlist of about 200 songs, which is about 14 hours worth of music. I do play this list for extended periods of time, always o...