Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70932 Views
  • 16 replies
  • 37 likes
  • 70932 Views
  • 16 replies
  • 37 likes

Superuser Contribution Music stops whenever I go to upload to Instagram - why?

Why does the music ALWAYS stop playing whenever I go to upload a post or story to Instagram?It was never like this for years, and then it suddenly started happening fairly recently out of the blue.

  • Roadie
  • Why does the music ALWAYS stop playing whenever I go to upload a post or story to Instagram? It was never like this for years, and then it suddenly started happening fairly recently out of the blue.
  • Lyubka
  • Moderator
  • 4896 Views
  • 5 replies
  • 1 likes
  • 4896 Views
  • 5 replies
  • 1 likes

Superuser Contribution local files not showing up

PremiumUSA Device(iPhone 14) I have spotify premium I wanted to upload some local files. It didn't work - here's what I did ON MY MAC: I downloaded audio files just as .mp3 onto my desktop, loaded them into apple music so I could edit artist/title in...

  • Visitor
  • Premium USA   Device (iPhone 14)   I have spotify premium   I wanted to upload some local files. It didn't work - here's what I did   ON MY MAC: I downloaded audio files...
  • Alex
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm obsessed with one song and Spotify has stopped letting me play it

I have been playing 'Calm Down' by Rama and Selena Gomez on loop. But yesterday, it just stopped playing. It still shows up in my search/playlists/etc, but when I tap it - nothing! I have restarted Spotify, restarted my phone, reinstalled Spotify, an...

  • Visitor
  • I have been playing 'Calm Down' by Rama and Selena Gomez on loop. But yesterday, it just stopped playing. It still shows up in my search/playlists/etc, but when I tap it - nothing! I have restarted ...
  • AlejaR
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution iPad mini 2 lyrics not in line with music

Hi, I have an iPad mini 2 and for music everything is fine. But if I want to see the lyrics after some minutes everything is slowing down and the lyrics are not in line with the music any more. Any click on the iPad takes some seconds. What can I do ...

  • Casual Listener
  • Hi, I have an iPad mini 2 and for music everything is fine. But if I want to see the lyrics after some minutes everything is slowing down and the lyrics are not in line with the music any more. Any c...
  • ThorstenJ
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can not add song to the queue on swipe

PlanFPremiumCountry DeviceIphone 14proOperating SystemNewest My Question or IssueFor 4 days in “your library”, “liked songs” swipe to the right action does not add a song the queue. If I click elipsis on the song and then click add to the queue it wo...

  • Newbie
  • Plan FPremium Country   Device Iphone 14pro Operating System Newest   My Question or Issue For 4 days in “your library”, “liked songs” swipe to the right action does not add a son...
  • Alex
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify in Mini Cooper - Bluetooth

Apologies if this is the wrong category to post this. I recently bought a used 2015 Mini Cooper. I can play Spotify through bluetooth and on the screen it'll display the album art, artist, songs, etc. of the first thing I play. But when the next song...

  • Newbie
  • Apologies if this is the wrong category to post this.   I recently bought a used 2015 Mini Cooper. I can play Spotify through bluetooth and on the screen it'll display the album art, artist, s...
  • Alex
  • Spotify Legend
  • 2606 Views
  • 1 replies
  • 0 likes
  • 2606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify share links copied from iOS app do not show a preview

I'm on an iPhone 14 Pro, iOS 16.3.1. Currently using the spotify iOS app version 8.8.24.312. Whenever I share links to song using the 3 dots (...) > share > copy link, it copies a link with the domain spotify.link which doesn't show a preview, rather...

  • Casual Listener
  • I'm on an iPhone 14 Pro, iOS 16.3.1. Currently using the spotify iOS app version 8.8.24.312. Whenever I share links to song using the 3 dots (...) > share > copy link, it copies a link with the...
  • joshvilla36
  • Casual Listener
  • 643 Views
  • 4 replies
  • 1 likes
  • 643 Views
  • 4 replies
  • 1 likes

Superuser Contribution Just signed up with student premium & lyric translations aren’t working?

Several songs I know have this option are not being reflected and I am wondering how I get this to work? I’ve tried several popular BTS & Bad Bunny songs and my app is updated to the latest version

  • Visitor
  • Several songs I know have this option are not being reflected and I am wondering how I get this to work? I’ve tried several popular BTS & Bad Bunny songs and my app is updated to the latest versi...
  • AlejaR
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Iphone 12 mini issues

Anyone else not get all the new features on the 12 mini? I don't have the buttons up top that say music, podcasts etc and there are several other features I don't have.

  • Visitor
  • Anyone else not get all the new features on the 12 mini? I don't have the buttons up top that say music,  podcasts etc and there are several other features I don't have. 
  • OscarDC
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Podcasts contains played podcast episodes that can never be removed

In the daily podcasts playlist - there are specific podcasts that have been played but are never removed from the playlist by Spotify. If the podcasts are manually marked as not played and then played again, the playlist does not remove them, they ar...

  • Casual Listener
  • In the daily podcasts playlist - there are specific podcasts that have been played but are never removed from the playlist by Spotify. If the podcasts are manually marked as not played and then p...
  • Lyubka
  • Moderator
  • 447 Views
  • 5 replies
  • 0 likes
  • 447 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have been having problem to skip songs and I’m in the family premium plan

I play a song and when the song is done it just repeats again and again. I have been in the family premium plan for months.

  • Visitor
  • I play a song and when the song is done it just repeats again and again. I have been in the family premium plan for months.
  • Vasil
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify can’t playing together when open shopee

i dont know why, i can’t play song when i open shopee or others e commers. the song automatic stop. so i must quit from shopee for listening the song 沈 it’s really bad. i already remove and installed spotify many times, but still same.PlanFreeCountry...

  • Visitor
  • i dont know why, i can’t play song when i open shopee or others e commers. the song automatic stop. so i must quit from shopee for listening the song 🥲 it’s really bad. i already remove and installe...
  • risdiana_izzaty
  • Newbie
  • 21188 Views
  • 2 replies
  • 0 likes
  • 21188 Views
  • 2 replies
  • 0 likes

Solved!! How to cancel premium ?

So i recently installed Spotify on my Mac laptop and i had my iphone with me and connected spotify. I realize i clicked "Go premium" and it automatically made me a subscriber and said that i have 47 hours for free premium and after that i will be cha...

  • Newbie
  • So i recently installed Spotify on my Mac laptop and i had my iphone with me and connected spotify. I realize i clicked "Go premium" and it automatically made me a subscriber and said that i have 47 ...
  • josehsa
  • Music Fan
  • 4629 Views
  • 3 replies
  • 0 likes
  • 4629 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recent activity not showing in app

I tap the circle icon on the home page and all it does is “spins” non stop. Like it’s loading but it’s not. My phone and the app is up to date, I’ve restarted the app and tried it on and off WiFi

  • Visitor
  • I tap the circle icon on the home page and all it does is “spins” non stop. Like it’s loading but it’s not. My phone and the app is up to date, I’ve restarted the app and tried it on and off WiFi
  • AlejaR
  • Moderator
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution iPhone 12 mini error

so i cant reinstall Spotify on my iPhone 12 mini. I already deleted my account from App Store, restarted my phone, deleted some apps to have more space. Whatever I do it won’t work. The circle logo for download starts to circle as if it will start th...

  • Casual Listener
  • so i cant reinstall Spotify on my iPhone 12 mini. I already deleted my account from App Store, restarted my phone, deleted some apps to have more space. Whatever I do it won’t work. The circle logo f...
  • AlejaR
  • Moderator
  • 499 Views
  • 3 replies
  • 0 likes
  • 499 Views
  • 3 replies
  • 0 likes

Autoplay isnt working on my mobile device

I have deleted and redownloaded. I dont know what else to do.

  • Visitor
  • I have deleted and redownloaded. I dont know what else to do.
  • kaworu_bloodpaw
  • Roadie
  • 1274 Views
  • 1 replies
  • 0 likes
  • 1274 Views
  • 1 replies
  • 0 likes

My auto play is not working it keeps looping back to same song

It’s non playlist songs, I play a song not from the playlist and instead of going to a new song it keeps looping back, already updated and turned auto play off and on

  • Visitor
  • It’s non playlist songs, I play a song not from the playlist and instead of going to a new song it keeps looping back, already updated and turned auto play off and on
  • kaworu_bloodpaw
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Auto-Play Not Working

When a single song, album or playlist ends, my Spotify doesn’t auto-play similar songs anymore. So far I have tried:1. Logging out2. Clearing Cache3. Reinstalling Spotify4. Updating iOS

  • Newbie
  • When a single song, album or playlist ends, my Spotify doesn’t auto-play similar songs anymore. So far I have tried: 1. Logging out 2. Clearing Cache 3. Reinstalling Spotify 4. Updating iOS
  • kaworu_bloodpaw
  • Roadie
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes