Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
62601 Views
16 replies
37 likes

62601 Views
16 replies
37 likes

Superuser Contribution Daily mix stuck in shuffle mode

PlanFree/PremiumCountryEnglandDeviceiPhone 6sOperating SystemiOS 15.7.1 My Question or IssueAll of my playlists including my daily mixes are stuck on shuffle. Usually the daily mixes allow me to play whichever song I want. I’ve made sure to uncheck s...

Ly0
Casual Listener
Plan Free/Premium Country England Device iPhone 6s Operating System iOS 15.7.1 My Question or Issue All of my playlists including my daily mixes are stuck on shuffle. Usually...
2022-11-16 3:11:46 AM
2023-02-08 1:54:48 AM
Caboozy
Music Fan
924 Views
10 replies
1 likes

924 Views
10 replies
1 likes

Superuser Contribution Can’t use app

So I have just signed up again so I can use on my mobile. Surprise it will download but not open the app. I have deleted and reinstalled 5 times but still no. can anyone help me please. Otherwise I will cancel subscription with disappointment. not No...

Coolmassagecmb
Casual Listener
So I have just signed up again so I can use on my mobile. Surprise it will download but not open the app. I have deleted and reinstalled 5 times but still no. can anyone help me please. Ot...
2023-02-06 11:28:40 PM
2023-02-07 12:01:59 AM
AlejaR
Moderator
238 Views
1 replies
0 likes

238 Views
1 replies
0 likes

Superuser Contribution When reshuffling the playlist goes back to the original shuffled playlist

For example if you have shuffle turned on, then unshuffle, then reshuffle the playlist is not reshuffled, it goes back to the original shuffle

New user
Visitor
For example if you have shuffle turned on, then unshuffle, then reshuffle the playlist is not reshuffled, it goes back to the original shuffle
2023-02-06 11:17:08 PM
2023-02-07 11:55:38 PM
AlejaR
Moderator
183 Views
1 replies
0 likes

183 Views
1 replies
0 likes

Superuser Contribution can't log in on iphone

i can log in on computer; same log in details are "incorrect" on iphone. Insists I use link to gmail to reset, but I can't use gmail app on my phone.

New user
Visitor
i can log in on computer; same log in details are "incorrect" on iphone. Insists I use link to gmail to reset, but I can't use gmail app on my phone.
2023-02-06 7:46:13 PM
2023-02-07 10:48:14 PM
AlejaR
Moderator
228 Views
1 replies
0 likes

228 Views
1 replies
0 likes

Solved!!Superuser Contribution Podcast display

PlanPremiumCountryUSADeviceiPhoneOperating SystemiOS 16 My Question or IssueI want to be able to display podcast episodes in the home view as a compact list instead of large images. I also want to be able to hide played episodes here on the home scre...

Elocing
Casual Listener
Plan Premium Country USA Device iPhone Operating System iOS 16 My Question or Issue I want to be able to display podcast episodes in the home view as a compact list instead of large ...
2023-02-06 1:00:53 PM
2023-02-07 6:34:18 PM
Elocing
Casual Listener
673 Views
2 replies
0 likes

673 Views
2 replies
0 likes

Lyrics Glitching (iOS 15/iPhone 11)

PlanPremium CountryUSA Device(iPhone 11) Operating System(iOS 15) My Question or IssueThe lyrics on my Spotify app have been glitching for almost 3 weeks now. They either don’t load or the loading screen blocks the lyrics. This happens about 80% of t...

Ankosi
Casual Listener
Plan Premium Country USA Device (iPhone 11) Operating System (iOS 15) My Question or Issue The lyrics on my Spotify app have been glitching for almost...
2023-02-07 6:37:49 AM
2023-02-07 3:02:58 PM
kaworu_bloodpaw
Roadie
283 Views
1 replies
0 likes
app glitch
Software Glitch

283 Views
1 replies
0 likes

No sound when connected to HondaLink via bluetooth or usb since upgrading to ios9

Since I upgraded to ios9 on my iphone 6 I am not longer able to hear any of my playlists when my iphone is connected to my car stereo via the hondalink system (either via bluetooth or through the usb cable) The car stereo display shows the song curre...

wranglerspace
Newbie
Since I upgraded to ios9 on my iphone 6 I am not longer able to hear any of my playlists when my iphone is connected to my car stereo via the hondalink system (either via bluetooth or through the usb...
2015-09-28 9:39:38 PM
2023-02-07 2:15:20 PM
Zlocam1
Newbie
2250 Views
3 replies
2 likes

2250 Views
3 replies
2 likes

Superuser Contribution Apple Car Play (offline) not really functional

PlanPremium DeviceiPhone 14 proOperating SystemiOS 16.3 My Question or IssueWhen I use Spotify and Apple Car Play without cellular connectivity, it shows (probably correctly) under "Home" that I am offline.The problem is that under "Recently Played",...

BananaHans
Casual Listener
Plan Premium Device iPhone 14 pro Operating System iOS 16.3 My Question or Issue When I use Spotify and Apple Car Play without cellular connectivity, it shows (probably correct...
2023-02-03 3:36:14 PM
2023-02-05 8:43:58 PM
Guillermo48
Casual Listener
698 Views
3 replies
0 likes

698 Views
3 replies
0 likes

Solved!!Superuser Contribution I lost for the premium individual and it auto resigned

I lost my premium for no reason, i still have a screenshot the premium will last till 2/28, which was not todayI didn’t use the account since then, until i log in today and see thisplease respond in this email if you can

Huy__-_-__
Casual Listener
I lost my premium for no reason, i still have a screenshot the premium will last till 2/28, which was not today I didn’t use the account since then, until i log in today and see this please respond...
2023-02-02 10:19:04 AM
2023-02-05 7:07:38 PM
Huy__-_-__
Casual Listener
382 Views
4 replies
0 likes

382 Views
4 replies
0 likes

Superuser Contribution Queue Glitch

PlanPremiumCountryCanadaDeviceiPhone XROperating SystemiOS 12 My Question or IssueOver the last few months, I have had a consistent issue with my queue not loading the last song that is added to the queue. It makes editing the queue very difficult an...

dunlopkk7
Casual Listener
Plan Premium Country Canada Device iPhone XR Operating System iOS 12 My Question or Issue Over the last few months, I have had a consistent issue with my queue not loading th...
2019-05-15 8:47:37 AM
2023-02-05 3:29:48 PM
sarouboo
Visitor
2377 Views
6 replies
5 likes
Glitch
hidden
queue
report

2377 Views
6 replies
5 likes

Superuser Contribution Quiero eliminar los dispositivos sin conexión

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

christian1982cms
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2023-02-03 7:25:07 AM
2023-02-04 11:29:12 PM
AlejaR
Moderator
384 Views
2 replies
0 likes

384 Views
2 replies
0 likes

Superuser Contribution I don’t have the canvas option, how do I get it?

No matter what I do, I can’t get canvas to work on my phone. I have an iPhone 12 mini but I’m not sure if it’s just messed up, or if I can’t use it on my phone. And the option to turn it on and off doesn’t show up. I deleted and reinstalled it, i sig...

New user
Visitor
No matter what I do, I can’t get canvas to work on my phone. I have an iPhone 12 mini but I’m not sure if it’s just messed up, or if I can’t use it on my phone. And the option to turn it on and off d...
2022-10-19 7:30:35 PM
2023-02-04 3:56:32 PM
Harleygooze
Newbie
1334 Views
5 replies
1 likes

1334 Views
5 replies
1 likes

Superuser Contribution Offline message is blocking buttons

PlanPremiumCountry DeviceiPhone 11Operating SystemiOS 16 My Question or IssueThe “Spotify is offline” notice message is blocking what otherwise is the “exit car mode” button or more options. There is no way to swipe the blue spotify is offline messag...

filip8211
Regular
Plan Premium Country Device iPhone 11 Operating System iOS 16 My Question or Issue The “Spotify is offline” notice message is blocking what otherwise is the “exit car mode” bu...
2023-02-02 12:39:14 AM
2023-02-04 2:19:17 PM
MihailY
Moderator
254 Views
1 replies
0 likes

254 Views
1 replies
0 likes

Superuser Contribution My app won’t stop playing suggested songs

My playlist has abt 18 artists from 20+ playlists and the only music I have been able to access for the past 4 days is suggested songs. I’ve updated my app and phone and turned off auto play but nothing works. Please help!!

New user
Visitor
My playlist has abt 18 artists from 20+ playlists and the only music I have been able to access for the past 4 days is suggested songs. I’ve updated my app and phone and turned off auto play but noth...
2023-02-02 6:51:57 AM
2023-02-04 12:52:27 PM
Vasil
Moderator
295 Views
1 replies
0 likes

295 Views
1 replies
0 likes

Superuser Contribution Duo plan- making delay in opening app while logging in

With the duo plan when I open the app I get a 2 second logging in screen that immediately pops up and disappears. It is clunky and has only started when me and my partner switched from individual to duo plans. No fix yet and ongoing for several weeks...

New user
Visitor
With the duo plan when I open the app I get a 2 second logging in screen that immediately pops up and disappears. It is clunky and has only started when me and my partner switched from individual to ...
2023-02-02 7:46:32 PM
2023-02-04 10:17:07 AM
MihailY
Moderator
211 Views
1 replies
0 likes

211 Views
1 replies
0 likes

Superuser Contribution Mobile web player playlist not working

So I use the Spotify web player on my phone, I tried to listen to my playlist but it showed a different layout. I also cannot turn off shuffle.

RollyThePillbug
Casual Listener
So I use the Spotify web player on my phone, I tried to listen to my playlist but it showed a different layout. I also cannot turn off shuffle.
2023-02-01 2:50:58 AM
2023-02-04 8:28:56 AM
MihailY
Moderator
373 Views
3 replies
0 likes

373 Views
3 replies
0 likes

[BUG REPORT] Background Download

PlanPremiumCountryUSADeviceIphone 13Operating SystemIOS 15.4.1 My Question or IssueSpotify doesn`t download in background. App must be opened, and with unblocked screen to download music Steps to reproduceOpen Spotify Create PlaylistClick downloadBlo...

farofa_pereira
Visitor
Plan Premium Country USA Device Iphone 13 Operating System IOS 15.4.1 My Question or Issue Spotify doesn`t download in background. App must be opened, and with unblocked screen to do...
2022-05-13 7:48:18 PM
2023-02-04 3:17:31 AM
Axiomatose
Visitor
1726 Views
3 replies
0 likes

1726 Views
3 replies
0 likes

Deleting played podcast episodes?

PlanPremiumCountryUK DeviceiPhone 7Operating SystemiOS 12.3.1Spotify VersionSpotify 8.5.14 My Question or IssueIt used to be the case that I could look at a big list of all my downloaded podcast episodes, and easily delete en mass the ones I've alrea...

DarthWixon
Visitor
Plan Premium Country UK Device iPhone 7 Operating System iOS 12.3.1 Spotify Version Spotify 8.5.14 My Question or Issue It used to be the case that I could look at ...
2019-07-17 11:16:53 AM
2023-02-04 1:43:38 AM
Vvv5
Visitor
5597 Views
3 replies
10 likes

5597 Views
3 replies
10 likes

Solved!! Only one song is not playable

PlanPremiumCountryGermanyDevice(iPhone 11)Operating System(iOS 16) My Question or IssueIf I want to play the song „I’m Good“ by Bebe Rhexa and David Guetta it won’t start playing. I can listen to every other just but not to this song. It’s also not s...

brokkolijpg
Regular
Plan Premium Country Germany Device (iPhone 11) Operating System (iOS 16) My Question or Issue If I want to play the song „I’m Good“ by Bebe Rhexa and David Guetta it won’t start pla...
2023-01-10 6:43:55 PM
2023-02-03 8:14:44 PM
Bittencourt
Spotify Star
1666 Views
15 replies
0 likes

1666 Views
15 replies
0 likes

More 'local files' shenanigans

Hello,I had an issue I reported here in the forums late last year. Unfortunately the thread was hijacked by another user reporting a similar (but not identical) issue so I was unable to resolve the problem back then. However, I've recently almost com...

TheUbiquitousChip
Regular
Hello, I had an issue I reported here in the forums late last year. Unfortunately the thread was hijacked by another user reporting a similar (but not identical) issue so I was unable to resolve t...
2023-02-03 6:09:31 PM
2023-02-03 6:47:45 PM
TheUbiquitousChip
Regular
306 Views
4 replies
0 likes

306 Views
4 replies
0 likes

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