Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62647 Views
  • 16 replies
  • 37 likes
  • 62647 Views
  • 16 replies
  • 37 likes

Can't login

Hello Spotify, Maybe you can help me. i cant log in with my facebook and also with my username and password, he says thats incorrect and every time he says that my username and password incorrect is. PLEASE HELP ME

  • Casual Listener
  • Hello Spotify,   Maybe you can help me.   i cant log in with my facebook and also with my username and password, he says thats incorrect and every time he says that my username and pass...
  • musiccornercv
  • Roadie
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Spotify crashes when syncing songs on iPhone

I've owned several iphones over the last few years and Spotify has the same proble onevery single one. As soon as Spotify opens and starts downloading songs, it crashes. It can download about 5 songs before it crashes. I've contacted Spotify and gone...

  • Casual Listener
  •  I've owned several iphones over the last few years and Spotify has the same proble onevery single one. As soon as Spotify opens and starts downloading songs, it crashes. It can download about 5...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Cluttered UI on iOS

The "upcoming" list on iOS (iPhone 6s, iOS 10) is super cluttered at the top, and probably should be spaced out at least a little. In the picture you can see that the "coming up" text overlaps the "now playing" spot.

  • Casual Listener
  • The "upcoming" list on iOS (iPhone 6s, iOS 10) is super cluttered at the top, and probably should be spaced out at least a little. In the picture you can see that the "coming up" text overlaps the "n...
  • 390 Views
  • 0 replies
  • 0 likes
  • Clutter
  • 390 Views
  • 0 replies
  • 0 likes

Cobrança Indevida

Em 21/12/2016 fiz a assinatura do Spotify na promoção de R$ 1,99 por 3 meses, todavia visualizando hoje minha fatura descobri que o valor cobrado foi de R$ 199,00.Quero cancelar... nem usei o aplicativo e o valor é um absurdo!Erika Ferreira

  • Newbie
  • Em 21/12/2016 fiz a assinatura do Spotify na promoção de R$ 1,99 por 3 meses, todavia visualizando hoje minha fatura descobri que o valor cobrado foi de R$ 199,00. Quero cancelar... nem usei o aplic...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Where do I find my offline content?

I know I downloaded one or two albums for offline listening but I have so many albums I don't know which ones they are. Is there any way to check just for offline content?

  • Casual Listener
  • I know I downloaded one or two albums for offline listening but I have so many albums I don't know which ones they are. Is there any way to check just for offline content?
  • Gaberla4
  • Casual Listener
  • 499 Views
  • 6 replies
  • 0 likes
  • 499 Views
  • 6 replies
  • 0 likes

...

Yesterday I switched from Apple Music to Spotify Premium Family. I subscribed using my FB account. I send an link to my daughter and my husband, so they could connect to the account. I receive on my iphone also my little girls mails. So also the mail...

  • Casual Listener
  • Yesterday I switched from Apple Music to Spotify Premium Family. I subscribed using my FB account. I send an link to my daughter and my husband, so they could connect to the account. I receive on my ...
  • musiccornercv
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

iphone facebook login

Yesterday I switched from Apple Music to Spotify Premium Family. I subscribed using my FB account. I send an link to my daughter and my husband, so they could connect to the account. I receive on my iphone also my little girls mails. So also the mail...

  • Casual Listener
  • Yesterday I switched from Apple Music to Spotify Premium Family. I subscribed using my FB account. I send an link to my daughter and my husband, so they could connect to the account. I receive on my ...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Solved!! ios10 the log in button on the iPhone wont respond - no action when pressed

ios10 the log in button on the iPhone wont respond - no action when pressed I cant re log into to my new iphone 7

  • Newbie
  • ios10 the log in button on the iPhone wont respond - no action  when pressed    I cant re log into to my new iphone 7
  • mylesrip
  • Casual Listener
  • 1469 Views
  • 3 replies
  • 0 likes
  • 1469 Views
  • 3 replies
  • 0 likes

Algunas canciones descargadas no se reproducen sin conexión.

Tengo un problema, tengo una lista de mas de 900 canciones. Y las tengo descargadas, pero hay algunas que sin conexión no se reproducen solo se ponen en pausa y si le doy a Play igual no se repdroducen y le tengo que dar a siguiente. Eh intentado qui...

  • Newbie
  • Tengo un problema, tengo una lista de mas de 900 canciones. Y las tengo descargadas, pero hay algunas que sin conexión no se reproducen solo se ponen en pausa y si le doy a Play igual no se repdroduc...
  • 515 Views
  • 0 replies
  • 1 likes
  • 515 Views
  • 0 replies
  • 1 likes

Equalizer Won't Work

I got some new earbuds for Christmas, they're Westone UM Pro 10's and I plugged them in and went to use Spotify (I have a premium account, idk if that's important but I thought it might be useful info) and I noticed the equalizer doesn't affect these...

  • Newbie
  • I got some new earbuds for Christmas, they're Westone UM Pro 10's and I plugged them in and went to use Spotify (I have a premium account, idk if that's important but I thought it might be useful inf...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

All of my playlists are gone

Please help me, my phone broke and when I logged into my Spotify account on another device, all of my playlist from the last year and four months are gone. Please help me with ways to get them back

  • Casual Listener
  • Please help me, my phone broke and when I logged into my Spotify account on another device, all of my playlist from the last year and four months are gone. Please help me with ways to get them back
  • Realness_15
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

Solved!! Sync Issues

Really getting quite uset at this point. I have a premium account, but both my MacBook and iPhone keep reverting to the Free. I am constantly logging out and back in and then it only reverts to premium on the 3rd or 4th try. I have created a playlist...

  • Casual Listener
  • Really getting quite uset at this point. I have a premium account, but both my MacBook and iPhone keep reverting to the Free. I am constantly logging out and back in and then it only reverts to premi...
  • martinLeibow
  • Casual Listener
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Problem with last.fm and writing log in information

My iPad application isn't allowing me to scrobble my last.fm plays. The app says that my log in information is wrong, though I haven't changed my password or username on last.fm. I still tried to re-write my password, but I couldn't do that, when I t...

  • Newbie
  • My iPad application isn't allowing me to scrobble my last.fm plays. The app says that my log in information is wrong, though I haven't changed my password or username on last.fm. I still tr...
  • 467 Views
  • 0 replies
  • 1 likes
  • 467 Views
  • 0 replies
  • 1 likes

Car bluetooth

I just got a Toyota with Bluetooth audio. When I stream Spotify, it keeps stopping unless the phone is plugged into the USB port. I don't want to have my phone on the charger all the time. Is there a way to fix? Thanks

  • Newbie
  • I just got a Toyota with Bluetooth audio. When I stream Spotify, it keeps stopping unless the phone is plugged into the USB port. I don't want to have my phone on the charger all the time. Is there a...
  • user-removed
  • Not applicable
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Still don't have the new iOS layout

I'm using the latest version of the app available to me (6.8.0.3786), running iOS 10.2.1 (on the PB program) and I still have the hamburger menu old layout.Everyone I know who I've asked say they have the new layout and have had it for a very long ti...

  • Newbie
  • I'm using the latest version of the app available to me (6.8.0.3786), running iOS 10.2.1 (on the PB program) and I still have the hamburger menu old layout. Everyone I know who I've asked say they...
  • 11101503480
  • Newbie
  • 500 Views
  • 1 replies
  • 0 likes
  • iOS
    ios app
    Layout
  • 500 Views
  • 1 replies
  • 0 likes

Can't access anything in app: "An error occurred. Try again."

This happened to me a couple of months ago and is happening again. I connect to the wifi network at work. "Offline" is not on. I can't access anything except whatever I was last playing. I can access the the list of musicians I follow but can't click...

  • Newbie
  • This happened to me a couple of months ago and is happening again.  I connect to the wifi network at work.  "Offline" is not on.  I can't access anything except whatever I was las...
  • user-removed
  • Not applicable
  • 1877 Views
  • 8 replies
  • 2 likes
  • 1877 Views
  • 8 replies
  • 2 likes

Solved!! Delete music from iPhone

How can I delete the music downloaded in iphone? The momorie is full, need to make space

  • Casual Listener
  • How can I delete the music downloaded in iphone? The momorie is full, need to make space
  • Belenar
  • Casual Listener
  • 587 Views
  • 2 replies
  • 0 likes
  • 587 Views
  • 2 replies
  • 0 likes

Cant play Spotify music on my phone when Im in Taiwan

I registered my spotify when I was in the UK about three years ago. I recently came back in Taiwan and after 14 days, my spotify was showing '' you can only use spotify abroad for 14 days''. After I changed the region to Taiwan, it's not playing on m...

  • Newbie
  • I registered my spotify when I was in the UK about three years ago. I recently came back in Taiwan and after 14 days, my spotify was showing '' you can only use spotify abroad for 14 days''. After I ...
  • Simonftw
  • Music Fan
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Music on Iphone stopped working

Hello fellow spotifiersI love the app but recently my Iphone keeps telling me that playing music (any music) is a service for premium users.. (I know playing specific songs is premium but shuffle should work..) Hence no music can be played through th...

  • Music Fan
  • Hello fellow spotifiers I love the app but recently my Iphone keeps telling me that playing music (any music) is a service for premium users.. (I know playing specific songs is premium but shuffle...
  • Simonftw
  • Music Fan
  • 503 Views
  • 5 replies
  • 0 likes
  • 503 Views
  • 5 replies
  • 0 likes