Can't access anything in app: "An error occurred. Try again."

This happened to me a couple of months ago and is happening again. I connect to the wifi network at work. "Offline" is not on. I can't access anything except whatever I was last playing. I can access the the list of musicians I follow but can't click...

• ajrichar
• Newbie
• This happened to me a couple of months ago and is happening again.  I connect to the wifi network at work.  "Offline" is not on.  I can't access anything except whatever I was las...
• 2016-03-21 3:01:04 PM
• 2017-01-02 3:51:04 PM
• user-removed
• Not applicable
• 1900 Views
• 8 replies
• 2 likes

Somebody else uses my account and stop my music by connecting with another device (not my device).

• Torben2
• Newbie
• 2017-01-01 5:50:53 PM
• 2017-01-02 6:56:59 AM
• OpTicNickson
• Music Fan
• 291 Views
• 1 replies
• 0 likes

Cant play Spotify music on my phone when Im in Taiwan

I registered my spotify when I was in the UK about three years ago. I recently came back in Taiwan and after 14 days, my spotify was showing '' you can only use spotify abroad for 14 days''. After I changed the region to Taiwan, it's not playing on m...

• nov288
• Newbie
• I registered my spotify when I was in the UK about three years ago. I recently came back in Taiwan and after 14 days, my spotify was showing '' you can only use spotify abroad for 14 days''. After I ...
• 2016-06-22 3:14:39 PM
• 2017-01-02 5:52:25 AM
• Simonftw
• Music Fan
• 537 Views
• 2 replies
• 0 likes

Music on Iphone stopped working

Hello fellow spotifiersI love the app but recently my Iphone keeps telling me that playing music (any music) is a service for premium users.. (I know playing specific songs is premium but shuffle should work..) Hence no music can be played through th...

• Simonftw
• Music Fan
• Hello fellow spotifiers I love the app but recently my Iphone keeps telling me that playing music (any music) is a service for premium users.. (I know playing specific songs is premium but shuffle...
• 2016-09-29 6:29:17 AM
• 2017-01-02 5:48:08 AM
• Simonftw
• Music Fan
• 511 Views
• 5 replies
• 0 likes

Constant skipping every 2 seconds

Hi, thank you in advance for your help. For the past few days, my iPad Air 2 iOS 10 cannot play my Spotify. The songs on Spotify will play maybe 1.5 seconds then skip to the next, then the next, then the next. I've deleted and reinstalled the app, I ...

• Ajennings090
• Newbie
• Hi, thank you in advance for your help. For the past few days, my iPad Air 2 iOS 10 cannot play my Spotify. The songs on Spotify will play maybe 1.5 seconds then skip to the next, then the next, then...
• 2017-01-02 4:29:19 AM
• 380 Views
• 0 replies
• 0 likes

Why is it so obnoxious to remove songs from a playlist on mobile???

So instead of being able to press the 3 dots next to a song in the play queue and having an option to remove the song from my playlist I have to hit edit at the top of the playlist and scroll down and delete the song. ??????? Why do you do this????

• user-removed
• Visitor
• So instead of being able to press the 3 dots next to a song in the play queue and having an option to remove the song from my playlist I have to hit edit at the top of the playlist and scroll down an...
• 2017-01-01 7:29:09 PM
• 253 Views
• 0 replies
• 0 likes

"You already have an account with this email"

About last month I tried logging in to Spotify on a different phone and it kept coming up with that statement, so I figured I could only log in on a certain amount of devises, however, I got a new phone for Christmas, and after spending some time wit...

• Lophane
• Casual Listener
• About last month I tried logging in to Spotify on a different phone and it kept coming up with that statement, so I figured I could only log in on a certain amount of devises, however, I got a new ph...
• 2016-12-31 5:51:13 PM
• 2017-01-01 5:11:38 PM
• Maxim
• Spotify Star
• 2298 Views
• 3 replies
• 0 likes

New to Spotify

Hi! I'm new to Spotify. Just created a Christmas Playlist and songs that I did not add are playing. And, they're not even Christmas songs. This is how it's supposed to work? Thank you for your help!

• Gail8180
• Casual Listener
• Hi! I'm new to Spotify. Just created a Christmas Playlist and songs that I did not add are playing. And, they're not even Christmas songs. This is how it's supposed to work?   Thank you for yo...
• 2016-12-24 5:24:40 PM
• 2017-01-01 1:20:20 PM
• Hubo
• Community Legend
• 324 Views
• 3 replies
• 0 likes

Payment Issues

I was trying to get the $0.99 premium for 3 months. When I tried to pay for it with my PayPal account, a paged popped up showing, "processing". However, the payment wasnt made and it just made me complete the same steps again. How do I pay for premiu...

• kongdavid07
• Newbie
• I was trying to get the $0.99 premium for 3 months. When I tried to pay for it with my PayPal account, a paged popped up showing, "processing". However, the payment wasnt made and it just made me com...
• 2017-01-01 11:38:46 AM
• 2017-01-01 11:49:50 AM
• skateboard34
• Roadie
• 214 Views
• 1 replies
• 0 likes

Playlists

For some reason my playlists that i made won't show on my profile but i can add songs to them? It says i only have 2 playlists but when i add a song to any of them it shows 4, and i cant get to the 2 playlists that wont show up.

• 66crystal
• Newbie
• For some reason my playlists that i made won't show on my profile but i can add songs to them? It says i only have 2 playlists but when i add a song to any of them it shows 4, and i cant get to the 2...
• 2017-01-01 8:49:05 AM
• 2017-01-01 9:38:05 AM
• Jacob
• Community Legend
• 215 Views
• 1 replies
• 0 likes

Won't connect on iPhone

Hi there,Having issues logging in. It just seems to freeze on the loading screen. I've uninstalled and reinstalled the app and it is still not working. Any ideas what I can do?My log in information is correct.

• THORNTONfrei
• Casual Listener
• Hi there, Having issues logging in. It just seems to freeze on the loading screen. I've uninstalled and reinstalled the app and it is still not working. Any ideas what I can do? My log in infor...
• 2016-12-31 4:27:57 PM
• 2017-01-01 2:26:26 AM
• Quepa
• Roadie
• 655 Views
• 5 replies
• 0 likes
• Freezing
  iOS
  iPhone 6s
  Mobile

Spotify Premium crashes in iPad Air and iPhone 6

Hey all . . . I've about had it with Spotify Premium for family. Spotify Premium will crash immediately on my mobile devices (iPad Air & iPhone 6). It runs fine on my iMac. The rest of my family is running on Android, iPhone 5, and iPad Mini without ...

• britvandoesburg
• Newbie
• Hey all . . . I've about had it with Spotify Premium for family. Spotify Premium will crash immediately on my mobile devices (iPad Air & iPhone 6). It runs fine on my iMac. The rest of my family ...
• 2016-12-31 5:55:53 PM
• 2016-12-31 9:05:32 PM
• Bittencourt
• Spotify Star
• 374 Views
• 1 replies
• 0 likes
• Spotify Premium crash

How to create the ultimate collection and shuffle it

I've discovered a work-around w/ Spotify that basically allows me to achieve my goal of combining my library with their library on my phone, but it is a pain. As you know - you can integrate your own music with their on both the Mac app and the IOS a...

• user-removed
• Visitor
• I've discovered a work-around w/ Spotify that basically allows me to achieve my goal of combining my library with their library on my phone, but it is a pain.  As you know - you can integrate yo...
• 2013-02-07 3:25:30 AM
• 2016-12-31 8:21:38 PM
• Stacyellenk
• Newbie
• 402 Views
• 1 replies
• 0 likes

Missing Songs

A ton of my saved/downloaded music is missing from the 'songs' tab. Same under 'artist.' Even when I re-download, songs don't show up. Strangely, all of the songs with their appropriate album are under the 'album' tab. What is the fix please?

• nickpfen
• Regular
• A ton of my saved/downloaded music is missing from the 'songs' tab. Same under 'artist.' Even when I re-download, songs don't show up. Strangely, all of the songs with their appropriate album are und...
• 2016-12-31 2:17:11 PM
• 307 Views
• 0 replies
• 0 likes

Saved Music Missing From Artist Tab

On my iphone, when I go to 'your library' and 'artist,' all of my saved music is gone when I select an artist. If I go under 'albums,' the saved music is there. It never used to do this. Kind of a deal breaker for me. Please advise. I'm a premium use...

• nickpfen
• Regular
• On my iphone, when I go to 'your library' and 'artist,' all of my saved music is gone when I select an artist. If I go under 'albums,' the saved music is there. It never used to do this. Kind of a de...
• 2016-12-31 3:19:05 AM
• 2016-12-31 1:35:40 PM
• nickpfen
• Regular
• 389 Views
• 2 replies
• 0 likes