Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey,
I'm having two weird things:
1) My account was created thru facebook (I now know what a HUGE mistake this was). Everything matches EXCEPT my birthday. It's correct on Facebook but incorrect on Spotify and there is no way to edit my spotify information that's not thru facebook so it makes no sense!
I've contacted support but got the most generic, computer response.
2) I'm trying to upgrade to student premuim. I'm a college student and will be for quite a long time... I attempted to upgrade and I was given this message "We were unable to validate your student details. Please check your status and try again." I'm not sure if this is related to the incorrect birthday information or if this is a glitch in the system.
I'm thinking of deactivating my spotify account, but I wonder if I'd need to create a new email to use this since when I tried to create a new spotify that wasn't linked to my facebook, I was redirected to my current facebook-linked account.
I have two case #s now : #04218488 & #04218789 . I contacted twice since it's such a weird thing and I didn't see a message that was super particular as this (with only birthday being out of sync and incorrectable). Unfortunately, it's all just a computer generated response.... so, can any one help me figure out what I should/can do?