All my followers and the ones I followed were removed from my account

[richwood1]

Plan

Free/Premium

Country

Australia

Device

All devices

Operating System

Any OS

My Question or Issue

Recently, probably last year at some point, my account lost all 700 followers and several more dozen I was following and built-up over 10 years.
Can someone please explain why this may have happened and do something effective to return them?

[Maxim]

Hey @richwood1 ,

Thanks for coming to the Community.

Does it look the same on all devices? It might just be a cache issue.

Let me know 🙂

[richwood1]

Hi Maxim,

Thanks for the reply.

Logging in on other devices doesn't make any difference unfortunately.

[Maxim]

Hey @richwood1 ,

Thanks for letting me know.

Since we (the Community) cannot access any data of user accounts, you should reach out to Support who should be able to take a closer look at it: https://www.spotify.com/about-us/contact/ 🙂

[richwood1]

Spotify support suggested they either stopped following me, which wouldn't make sense for 700 just to stop following overnight, or I was logging into a different account. That's also impossible as I know my own account with all its playlists and profile photo.
They also didn't seem to indicate they could look back at the account history and see how many followers I had.
So I'm just keen to know if anyone else has experienced something similar and why/how it would occur?