Blurry Profile Picture

[KellieC]

Plan

Premium

Country 

United States

Device

Dell Laptop

Operating System

Windows

My Question or Issue

I recently updated my spotify profile and had no issues, however any time I close out spotify from my phone, or laptop, the photo appears blurry. I have tried uploading the photo in JPEG and PNG forms, both 2000 x 4000 px. In order to not have a blurry photo, I have been reuploading the same picture every time I log in which of course gets old. No clue if this is an image problem, or a spotify issue. would appreciate any insight. Thanks!!

[Jose_M]

Hello @KellieC!

Thanks for coming to the Spotify Community. Can you let me know if searching your profile from another Spotify account shows a blurry picture as well? I also recommend you try logging out and back in to renew the connection. You can find more info on changing your profile picture here.

Keep me posted.

[KellieC]

Thank you I will try logging out and logging back in. I have looked on a different account, and yes the picture is blurry there also.

@Jose_M 

[Jose_M · Accepted solution]

Hello @KellieC!

Thanks for your reply. You mentioned the image resolution is 2000 x 4000 px. Can you try uploading a square picture to see if that doesn't show blurry? Try one above 750 x 750 px. Also, can you let me know which device you're trying to upload an image from? Just to see if it works, can you try to change your picture using another device?

Let me know how this goes 🙂

[KellieC]

Uploaded a square version and everything works now! 😂 Thanks so much for your help, I didn't think of that. lol

[Jose_M]

Hello @KellieC!

I'm glad to hear everything's good now 🙂 Make sure to let me know if you have any other questions and... https://open.spotify.com/track/6JWddKPdqvDc2WkPEi9grC?si=93692259e6594518

[Cayy]

Hello! Even tho I did all the things you said, it still doesn’t work! What should I do?

[Jose_M]

Hello @Cayy!

Can you let me know the resolution of the image you're trying to upload? Ideally it should be above 750x750.

Keep me posted!

[tabitha_faye1]

yea mine and my friends photos do that with any photo we upload as well 😭 

[1233456789]

I did add a square one and it still is blurry every time, i upload it on mac

[Jose_M]

Hello @1233456789!

Thanks for coming to the Community. Can you check the resolution of the image you're uploading? Ideally it should be above 750x750 px. You should be able to see this info in file properties/details.

Keep me posted 🙂

[Schway47]

I’m having troubles with profile picture too, I’m on iOS and every time I change my profile picture it’s always blurry. I even made another account to see if it was just my account that was buggy but I’m having the same issues on the other account.

[OscarDC]

Hey folks,

Thank you for your messages.

Jumping in here just to ask you some details so we can investigate this further. Include in your next response the following info:

• Make, model and OS version of the affected device
• The Spotify version you're currently running
• A screenshot of the original image vs how you see it on your profile

Lastly, it would be great if you could try with different images from different sizes to see if it makes any difference.

We'll be on the lookout. 

[jadasamone432]

@OscarDc iPhone SE 2020 OS 16.6 & iPad 9th generation OS 16.6
Spotify version: 8.9.90.84
It won’t let me add an image to this thread.

The image looks clear when I look at it on web through my iPad, iPhone and MacBook browser but looks blurry on the Spotify app on my iPad and iPhone.

[Schway47]

@OscarDc

iPhone 11, iOS version 18.1.1 

Spotify version is 8.9.94