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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9351 Views
  • 3 replies
  • 9 likes
  • Security
  • 9351 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484915 Views
  • 979 replies
  • 111 likes
  • Account
  • 484915 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211743 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211743 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121422 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121422 Views
  • 72 replies
  • 12 likes

Superuser Contribution How do I keep what is playing on different devices separate?

PlanPremiumCountryUSADeviceiPhone 7, iPad (6th Generation), Windows DesktopOperating SystemiOS 12, Windows 10 My Question or IssueSpotify has lately started to treat all my devices as one device, continuing what I was listening to on one device to a ...

  • Music Fan
  • Plan Premium Country USA Device iPhone 7, iPad (6th Generation), Windows Desktop Operating System iOS 12,  Windows 10   My Question or Issue Spotify has lately started to treat al...
  • Zahni31
  • Casual Listener
  • 35644 Views
  • 42 replies
  • 61 likes
  • Other
  • 35644 Views
  • 42 replies
  • 61 likes

recovery my old account already replace with new account with same email

my old account Spotify just got replaced with new account in same email. can i get back my old account Spotify?

  • Visitor
  • my old account Spotify just got replaced with new account in same email. can i get back my old account Spotify?
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Something is seriously wrong in Spotify India

I am a regular user of premium Spotify Family India plan . But this month , I extended my subscription on Aug 18 and my account got disabled and lose my premium on Aug 21 .( for the record , I don't get any emails about account getting disabled )I ta...

  • Casual Listener
  •  I am a regular user of premium Spotify Family India plan . But this month , I extended my subscription on Aug 18 and my account got disabled and lose my premium on Aug 21 . ( for the record , ...
  • axhylotl
  • Visitor
  • 1026 Views
  • 6 replies
  • 1 likes
  • Premium
    Subscription
  • 1026 Views
  • 6 replies
  • 1 likes

Update payment method

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhere do I go to update my payment method/credit card info?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Where d...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
  • 122 Views
  • 1 replies
  • 0 likes

Unable to change my country

Hello, Firstly I must say the process to get to this point where I can post a support question is really frustrating, this is the first time I have needed support in eight years and really makes me think about leaving for one of the other services. T...

  • Newbie
  • Hello,   Firstly I must say the process to get to this point where I can post a support question is really frustrating, this is the first time I have needed support in eight years and really m...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 170 Views
  • 1 replies
  • 0 likes

Trying to get premium but making me use different email

I'm trying to buy premium but when I go to pay it says I have to link a way to pay for a different email on my phone

  • Casual Listener
  • I'm trying to buy premium but when I go to pay it says I have to link a way to pay for a different email on my phone 
  • Heydudeman
  • Casual Listener
  • 180 Views
  • 4 replies
  • 0 likes
  • Other
  • 180 Views
  • 4 replies
  • 0 likes

Changed from Individual to wife's Family plan and can't use DJ anymore

Hello,I was using an Individual subscription plan and could use DJx then cancelled it and joined my wife's plan and for some reason I can't use it anymore. Both of us are in the USA and she can use DJx but for some reason it says I can't and that it'...

  • Visitor
  • Hello, I was using an Individual subscription plan and could use DJx then cancelled it and joined my wife's plan and for some reason I can't use it anymore. Both of us are in the USA and she can use...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 108 Views
  • 1 replies
  • 0 likes

I forgot my password, but I lost the email address to my account

I need to reset my password, but I can't figure out how to reset it if I don't have access to the email. I tried changing the email for the account, but to do that I need my password. I am very stumped.

  • Newbie
  • I need to reset my password, but I can't figure out how to reset it if I don't have access to the email. I tried changing the email for the account, but to do that I need my password. I am very stump...
  • jane131
  • Casual Listener
  • 335 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 335 Views
  • 3 replies
  • 0 likes

Superuser Contribution Claiming Artist account

I want to claim my artist account. I get to the step to confirm by logging into my Artist Instagram account, however when I try to log in, I get this: "Insufficient Developer Role: Insufficient developer role". Have anyone else experience the same or...

  • Newbie
  • I want to claim my artist account. I get to the step to confirm by logging into my Artist Instagram account, however when I try to log in, I get this: "Insufficient Developer Role: Insufficient devel...
  • Taurus_d_bull
  • Visitor
  • 20812 Views
  • 43 replies
  • 12 likes
  • 20812 Views
  • 43 replies
  • 12 likes

Reembolso

Esta tarde intenté contratar el servicio Premium, al ingresar mis datos financieros, me dió error y en una ventana que decía "No te preocupes, no se te ha hecho ningún cargo", lo volví a intentar y me volvió a aparecer el mismo cuadro de diálogo. Lo ...

  • Newbie
  • Esta tarde intenté contratar el servicio Premium, al ingresar mis datos financieros, me dió error y en una ventana que decía "No te preocupes, no se te ha hecho ningún cargo", lo volví a intentar y m...
  • ednacss43
  • Visitor
  • 2001 Views
  • 11 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 2001 Views
  • 11 replies
  • 2 likes

Superuser Contribution Не могу зайти в свой аккаунт

Не могу получить доступ к своему аккаунту. (привязан к почте с которой пишу). Пыталась зайти через Гугл аккаунт. Пишет, что-то пошло не так. Пыталась зайти через логин и пароль. Тоже самое. Сбрасывала пароль, приходило письмо на почту. Перейдя по ссы...

  • Visitor
  • Не могу получить доступ к своему аккаунту. (привязан к почте с которой пишу). Пыталась зайти через Гугл аккаунт. Пишет, что-то пошло не так. Пыталась зайти через логин и пароль. Тоже самое. Сбрасыва...
  • Vasil
  • Moderator
  • 6526 Views
  • 7 replies
  • 0 likes
  • 6526 Views
  • 7 replies
  • 0 likes

Superuser Contribution PASSWORD PROBLEM

it always shows incorrect password and logs me off every single time i open spotify, i have to create a new password each time. i dont want to lose my acc so what do i do to save my account? this is highly frustrating and im loosing patience...

  • Visitor
  • it always shows incorrect password and logs me off every single time i open spotify, i have to create a new password each time. i dont want to lose my acc so what do i do to save my account? this is ...
  • MihailY
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ad after every song

I’m getting between one and 3 ads after every song on free account

  • Visitor
  • I’m getting between one and 3 ads after every song on free account
  • Kdawg11
  • Visitor
  • 15639 Views
  • 16 replies
  • 1 likes
  • 15639 Views
  • 16 replies
  • 1 likes

Solved!!Superuser Contribution Multiple Artist Profiles

PlanFreeCountryUnited StatesDevice(iPhone 11 Pro Max)Operating System(iOS 16, Windows 10.) My Question or IssueHey there, I have encountered a strange situation on Spotify.A little over a week ago, I released my debut single "TRANQUIL" via DistroKid ...

FamilyGrimes_0-1665344014206.png FamilyGrimes_1-1665344107375.png FamilyGrimes_2-1665344162678.png FamilyGrimes_3-1665344292343.png
  • Casual Listener
  • Plan Free Country United States Device (iPhone 11 Pro Max) Operating System (iOS 16, Windows 10.)   My Question or Issue Hey there, I have encountered a strange situation on Spotify. ...
  • OyQuan
  • Regular
  • 3591 Views
  • 7 replies
  • 1 likes
  • Account
    Other
  • 3591 Views
  • 7 replies
  • 1 likes

Old E-mail new account

PlanPremiumCountryNetherlandsDeviceIphone 13Operating System My Question or IssueHi all! I deleted my old account beceause i wanted to use that e-mail on my new account. I waited for 2 weeks (as it said in the Spotify mail) to change my current e-mai...

  • Visitor
  •   Plan Premium Country Netherlands Device Iphone 13 Operating System   My Question or Issue Hi all!  I deleted my old account beceause i wanted to use that e-mail on my new ...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • Account
  • 92 Views
  • 1 replies
  • 0 likes

If I have a premium family plan subscribed in the Philippines, can my daughter use it in Canada?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • osornios
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 115 Views
  • 1 replies
  • 0 likes

Unknown devices

I keep finding unknown users listening to their devices on my Spotify account. When I go in to the menu to connect up my speaker to listen to my music, there’s often an unknown person listed using a device that I don’t recognise. I’ve already reset m...

  • Newbie
  • I keep finding unknown users listening to their devices on my Spotify account.  When I go in to the menu to connect up my speaker to listen to my music, there’s often an unknown person list...
  • osornios
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por favor ayúdenme. Quiero cancelar una cuenta premium duo que estaba ligada solo a mi número celula

Por favor ayúdenme. Perdí recientemente mi teléfono y no me fue posible recuperar el mismo número celular, al cual estaba ligada mi cuenta premium duo. Necesito cancelar esa cuenta para abrir la nueva pues ya no podré usar esa. Por favor, necesito ay...

  • Visitor
  • Por favor ayúdenme. Perdí recientemente mi teléfono y no me fue posible recuperar el mismo número celular, al cual estaba ligada mi cuenta premium duo. Necesito cancelar esa cuenta para abrir la nuev...
  • AlejaR
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • Premium
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists not being visible on Web

PlanFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo, I logged into this account of mine after years, and was using it on my phone. But, when I logged ...

  • Visitor
  • Plan Free Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So, I logged in...
  • Eni
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't log in my spotify account because my email doesn't work anymore.

I can't log in my spotify account because my email doesn't work anymore. I know my username but email isn't usable anymore.

  • Visitor
  • I can't log in my spotify account because my email doesn't work anymore. I know my username but email isn't usable anymore.
  • Eni
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes