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CANT CHANGE PASSWORD, NO VALID EMAIL EXISTS...

CANT CHANGE PASSWORD, NO VALID EMAIL EXISTS...

Email was my own email server which no longer exists.

Password was changed by change was not sync'd to password server.

 Email: Email Removed

 

I am still logged in on one device but can't access on any other device because I don't know the new password. I contacted your team via email three months ago and go no response, I have had premium since then as well.

 

WHAT DO I DO?

 

I CANT CHANGE MY PASSWORD BECAUSE THERE IS NO EMAIL ASSOCIATED WITH IT ANYMORE. 

I CANT DELETE THE ACCOUNT BECAUSE I DONT HAVE THE NEW PASSWORD.

 

 

 

Reply
1 Reply

Hey there! @acidRefine,

As your locked out of your account your going to need to reach out to Spotify, In order to discuss these accounts with Spotify you'll need to contact them through one of the methods listed below - Also please don't post your email on here as its a public fourm I have removed this.

 

Below is a link to Contact Spotify without logging in, Please make sure your logged out of your community account and any spotify programs we suggest you open it in a intergo window or Private Window.

 

Please use a email you can be contacted on and also the emails/usernames of the account in question also please provide details to prove that the account is your's such as how you pay the subscription (Card/PayPal/Pre-Paid/Mobile) If you pay card please include the last 4 digits, If you have a address or date of birth on the account please include that so the account can be proven its yours.. There maybe other details asked for to complete verificiation

 


Spotify Support can try to look into this for you.

Contact Spotify (via Email): https://support.spotify.com/contact-spotify-anonymous/
Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Twitter: https://twitter.com/spotifycares - Drop a DM 🙂

Important if your emailing:
If you get an automated reply email telling you to check the Community, Please do drop a reply so this will get queued for a agent to see!

 

Let me know how it goes! 🙂

Ethan

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