Cannot Access my premium account - unable to access email and forgot password

[mcnallat]

Plan

Premium

Country

USA

Device

Desktop Computer/Android

Operating System

Windows 10

My Question or Issue

Hello, I am having an issue where I cannot access my Spotify Premium account. So the email that is associated with cannot be accessed by me anymore because it is an email address for a company that I do not work for anymore. I also forgot the password associated with the account so every time I try to reset the password, an email with reset instructions get sent to an email I cannot access. How can I regain access to my account? Perhaps I can prove my indentity with the card information/billing address? Please help!

[Mihail]

Hey @mcnallat,

Thanks for reaching out.

In this case we recommend that you reach out to our Customer Support team here. They'll happily help you regain access to your account.

Hope this info is useful. Let us know if there's anything else we can help with.