Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Cannot Change Email

Cannot Change Email

Plan

Premium

Country

Australia

Device

iPhone 12 & Samsung S10

Operating System

Windows 11

 

My Question or Issue

When trying to update email, i receive the following message 

"For your protection we are unable to process your request at the moment. Please try again later"

 

Any ideas what this is about

 

Reply
2 Replies

Hey @totant 

 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

 

Also, try in a different device (computer, tablet, etc.)

 

Hope it helps. ๐Ÿ™‚

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Error message "something went wrong, please try again" received multiple times when trying to update email address.

Suggested posts