Cannot edit my own playlists after stay abroad

[user-removed]

Dear Community,

I set up my own playlists few years ago in Germany. I then moved to Ireland for a year where I was able to edit my playlists by adding/deleting tracks. After I have returned to Germany, I am no longer able to edit my own playlists. Moreover, there are no playlists displayed on my own account; instead, I have to search for the playlist I created and follow them (kind of absurd, isn't it)? 

Anyone with similar problems? How can I solve this? I have already tried logging off and on again on all devices but this didn't work...Appreciate your help!

[Maxim]

Hey @user-removed,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[user-removed]

iHi Maxim,

thanks for your reply. I only use one email address to log on to the Android app and the desktop application. I have never used Facebook to log on either... Is there any other possible reasons? This seems like Geoblocking in reverse, what can I do about it?

[Maxim]

Can you please try logging in with your username and password, instead of your email address and password?

Let me know if that does the trick. If not, get back to me and i'll keep on helping!

[user-removed]

Unfortunately, the problem persists when logging in with my username...

[Maxim]

Can you check if you've got a second Spotify account created through Facebook?

[user-removed]

Hi @Maxim,

there is not other account. I have never accessed Spotify through Facebook nor have I created another account through Facebook. And there is no second account related to my email address.

Any other options? Appreciate your help!

[Maxim]

Can you please post a screenshot of the login screen before clicking 'log in' and one of the playlists that's 'followed' and not actually editable?

Thanks.

[user-removed]

One of the playlists I createdLogin

[user-removed]

I logged on to the web player. Here I've just noticed that not all of my 'followed' playlists are displayed. However when using the Android add, there is another self-created playlists I am following.

[Maxim]

Thanks for the screenshots.

Can you please click on the "Sign Out Everywhere" button on your Account Overview page?

After you've done that, please log into the Spotify app (not the web player!) on a number of devices with the username 'manolyafayn'.

Let me know how it goes.

[user-removed]

The problem persists 😕 I signed off everywhere and logged on to two different apps (Android and iOS)... 

[Maxim · Accepted solution]

Thanks for letting me know.

Can you please click on the 'Log In With Facebook' instead of entering any username and password?

Let me know how it goes.

[user-removed]

It worked! 

But I don't understand why as I the Facebook account and the Spotify account are each connected with a different email address...?

Thanks so much!