Spotify Community

labaoanjo · 2015-08-18

I was attempting to get the college discount with no avail. Of course being me, I try to see if my sister's identity works and it doesn't either. Now I've been charged 3 times by Spotify for nothing. I'm still on Spotify free and I've already contacted them and its been awhile with no response so this is my next choice. If there's anyway to get them to respond and help me out, it'd be great.

JoeThomas · 2015-08-18

Hiya:

You're going to need to contact Spotify.

You can't always get help from the Spotify help page or community, and Spotify knows that.

You can contact Spotify in the following ways:

Twitter | @SpotifyCares (English) or @SpotifyAyuda (Español)

Contact Form | Click here so send a contact form, or click here to send it anonymously.

~Joe

EDIT - If you have a case number from you contacting Spotify, pop it in the thread and I'll get help ASAP.

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

View solution in original post

JoeThomas · 2015-08-18

Hiya:

You're going to need to contact Spotify.

You can't always get help from the Spotify help page or community, and Spotify knows that.

You can contact Spotify in the following ways:

Twitter | @SpotifyCares (English) or @SpotifyAyuda (Español)

Contact Form | Click here so send a contact form, or click here to send it anonymously.

~Joe

EDIT - If you have a case number from you contacting Spotify, pop it in the thread and I'll get help ASAP.

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

labaoanjo · 2015-08-18

The case # is 03470117. Thank you for your help.

Cc7 · 2015-12-14

Same exact problem I got charged 3 times but I still have the Spotify free.. What can I do to get my money back!?

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