Ineligible for 2 months $0.99 offer, but I've never tried Premium before.

[sauCEPan1337]

Hello,
I have just received an offer for 2 months Premium for $0.99 but when I try to subscribe for this offer. It states that I am ineligible because I've previously signed up for a Premium trial or subscription. That is simply not true. I have been a user shortly and never even looked how to subscribe for Premium or trial.
Is there any solution to this problem?

Thank you for answers in advance.

[Amarro · Accepted solution]

Hello and welcome to the Spotify Community!

You should get in contact with the customer support by using this contact form or via Twitter @SpotifyCares.

When you receive the automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible and don't forget to check your Spam-Email's as well ;).
Spotify should answer you within the first 24 Hours.

If they don't reply to you, please write heare your Case Number so i'll lead this to the spotify team.

Have a nice day and thank you very much for you patience! 🙂

[_aalexandraa_]

I have this problem too. I really want premium. I've upgraded to premium once before already. How am I not eligible for an amazing offer?

[user-removed]

@_aalexandraa_

Because you've had Premium before, you can only get $0.99 if you haven't had a Premium Subscription or Trial before.

[Roast__Beef]

I had the 7-day premium trial and I got the holiday 3-month/99¢ premium offer so...

[user-removed]

After reading the Trial Offer Terms below looks like you can get this offer even though you have used a 7 day trial. If you have had a 30 days or 60 days trial then you are ineligible for this Introductory Trial Offer.

https://www.spotify.com/uk/legal/intro-offer-terms-and-conditions/