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Issues with old account and new account PayPal Subscription

Issues with old account and new account PayPal Subscription

I've tried to find information on this but can't really seem to find anything in this specific situation.

 

I had a paypal account hooked up to my old facebook account. All is well. Until I decided to delete the facebook account, ontop of this, I made a new facebook account and tried to setup spotify on it. The paypal premium was cancelled on my old account (through paypals site) so I went over to add a subscription to my new facebook account and nothing happens. I login and click subscribe, then nothing. No premium, wasn't charged, no 30-trial nothing. Not even an error message. So as you can see I'd assume it has to do with having the paypal account already setup to another account. I tried to login to my old account and hopefully find a way to remove the subscription or any paypal links... and because it was only used through facebook I can't login to it...

 

So yeah need help please.

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1 Reply

Hey @user-removed, thanks for reaching out to us!

 

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

 

We'll be happy to help you sort this out.

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