Logged out of all devices

[doris25]

I’ve been using Spotify since the beginning and recently encountered an issue logging into my account. I have suddenly been logged out of all of my devices.Unfortunately, I’ve forgotten the email address I used when signing up, and that email has been discontinued for  more than 15 years. I also don’t remember the password. However, I do remember my username, but when I try to reset my password, the reset email is sent to the old, inaccessible email address.

To make things more complicated, I am currently paying for a Duo membership and need to regain access to my account as soon as possible.

[Maxim]

Hey @doris25,

Thanks for coming to the Community.

It's always important to make sure your accounts are associated with email addresses you have access to, otherwise, issues like this can occur.

I recommend reaching out to Support so that they can help you regain access to your account: https://www.spotify.com/about-us/contact/ 🙂