Need access to and old account or playlist transfer

[Blackheaven]

I lost access to the email that my former spotify account was on, so i either need my password sent to a new account, or transfer my starred playlist over to my new account without actually having access to my account. 

[Peter__]

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to lend a hand to get your content moved over to your new account.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Blackheaven]

tried that about 5 tmes, i always get the intial email, but they dont follow up. i tried before i wrote post once again just to cover my bases. 

[Joe]

Did you reply to any of the automated emails, as Peter suggested?

[Blackheaven]

yea, i dont get a response

[Peter__]

It can take a little time to get a reply, especially now since it is Easter.

Could you let us know your 8-digit case number and we can ask to make sure it gets answered for you?

[Blackheaven]

01395630

[Peter__]

I will escalate that now for you, but I would guess it will be tomorrow (UK time) the earliest you will get a reply but it may be longer.

[Blackheaven]

I still haven't heard anything from spotify. I was gonna just search for my old account and hand copy all the songs, but I can't find it no matter how many ways I try searching for it.

[Greg]

Hey!

Apologies for the delay getting this sorted. 

I've located your case and it's with the right team, you'll get another email through soon.

Thanks for your patience with this. 

[Blackheaven]

do you have any idea how long it normally takes to transfer playlists from account to account, a rep said she could and would move them, and i repsonded with my account info, but i have heard anything in 3 hours and i still have the same playlist, does it just takeawhile? All her other emails were very quick. 

[Peter__]

It can take a little time given how busy they are. Someone will normally get back to you within 24 hours.