No free trial for me... ;(

[kbrn]

Dear community, I have purchased today the premium status by redeeming a voucher. I wanted to redeem this voucher in connection's with the 60 day trial program. So I redeemed the code, but had to realise quickly that I had now paid only one month without being able to test your service properly. What annoyed me the most was when you select "Other Payment Methods" you will be not notifyed that you will proceed without a trial at all. 😕 I am quite upset and disappointed. When paying with Paysafecard you will be warned that you "only" get a 30 Days trial. With a voucher you will get nothing. Now I have no time to first test your premium service and I wasted 10 Euros. Is there any solution?

[kbrooksc]

Hi there @kbrn! Unfortunately, most of the time this cannot be changed, but I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form. No guarantees they can change it, but it never hurts to ask!

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email.

Cheers!