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Premium Duo / Switching to other region

Premium Duo / Switching to other region

Plan

Premium Duo

Country
Ukraine/Poland

 

Device

(iPhone 13 pro max, Macbook Pro 2019)

Operating System

(iOS 17.1.2, MacOS Ventura 13.4)

 

My Question or Issue

I'm a citizen of Ukraine, but I live in Poland. I used ukrainian debit card and had an individual premium subscription. Last week I decided to switch to Premium Duo and added my wife to the subscription, using polish address and international visa card - all is good, but my GEO was switched to Poland and I got all the music updates targeted for Poland. My question is - Is it possible to use Premium Duo plan with my wife, but have Ukraine as a GEO setting? I'd like to get Ukrainian music updates, not Polish ones and actually want to change my profile region back to "Ukraine". 

What I already tried:
1. I tried to change the living address to Ukrainian. it looks like my living address was updated to Ukrainian one, but region is still Poland. 
2. I tried to add Ukrainian debit card, but it says that my region and card are mismatched.
3. Now I canceled Duo Premium subscription and waiting till the end of paid period to try new subscription purchase using Ukrainian card and hopefully with that new subscription my profile will be switched back to Ukrainian one.

Am I thinking right? Should I wait for the end of the paid period and try to start the subscription again using Ukrainian details or is it some kind of setting that can be done by Spotify admins on your side?

Thank you in advance for the answer.

 

Reply
1 Reply

Hey @Uptempo,


Thanks for reaching out.


Since you're in Poland, you'll, unfortunately, need to use a payment method that's been issued there 🙂 The Premium Duo plan won't work any other way.

 

I recommend that you add your votes and feedback to the following ideas:

Hope this clears things up 🙂

MaximSpotify Star
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