Premium duo - only premium benefits for one member

[Nikandgareth]

I share a premium duo membership with my partner. Only he can access premium content (for example audio books), when I try to open the same things it shows a padlock - indicating I don't have access. Shouldn't we both be able to open this content?

[osornios]

Hey @Nikandgareth 

Each Duo member has to have a separate username and password, so the first step is to create a new account (if you haven't already).

I suggest creating it with an email address (not the one used for Facebook, if possible), since you'll be able to get a Spotify username / password. Using Facebook will not let you do that.

You will now have a Free account, so the next step is for you to join your Duo plan through the Admin's account (The one who pays is the Duo Admin).

Tell him to send the invite to the email you used to create your account. Accept the invite logged in with your own username in the app and in the website. You should make sure to type the address exactly as the Admin did, and also be sure both members use the same Internet connection (Home network) regularly. Not doing so may cause you to end up being left out.

Hope it helps. 🙂