Spotify Family and Country Change

[gustavokatel]

Hello,

I have moved to Brazil from USA. I would like to joing as a member of spotify family of another user.

I already changed my current country in my account settings page, but I am still getting an error while trying to redeem the code sent to me.

Thank you in advance.

[JoeThomas]

Hiya:

When you talk about a code, do you mean a gift card?

~Joe

[gustavokatel]

Yeah. I'm sorry for the confusion.

They needed a day to fully update my profile to the new country. I have everything working now.

Thanks a lot!

[ucek]

hi.

regarding the problem you had. 

did you want to join to plan for someone who was in brazil or usa? i'm in different country lte's say Country A and want to setup account with someone from Country B, but we both have Country B in our settings ...

[gustavokatel]

Hi ucek,

Me and the account owner, we were both in the same country. The problem was that I moved from country A to country B. The account owner was in country B and my account was originally setup in country A.

To solve that I had to update my country settings. The spotify team took I guess one day to fully update my account settings.

I hope that is useful. Best regards