Spotify cancelled your Premium Family? Don't resubscribe, it won't work.

[Perwinklepecan]

Don't resubscribe, it won't work.

This is a heads up for all.

Spotify on their end has cancelled our Family Premium account because I (the manager) have moved countries. Thats not a problem. 

So we change managers to a different family member by resubscribing (per Spotify's emails) to Family Premium without me.

But ALAS! Now we find out no else is allowed to join the new family plan (or any group plan as customer service told me) due to their '12 month' rejoin condition. Where accounts are not allowed to switch group plans within 12 months even if Spotify is the one cancelling the plan on their end and asking you to resubscribe.

So if Spotify cancels your plan? Ignore all those resubscribe emails they send you because none of those group plans will work for them!

After a very long winded days of trying to get this issue solved. There is no way to solve it.

Customer service has advised I post about it here ironically so here it is.

But if anyone else has any ideas or solutions please let me know, thanks ahead!

Country

Australia

[MortOfNeos]

spotify has cancelled everyone's premium plans just cause the payment method's location doesn't match the country where you are streaming. the customer service representatives and the mods have not helped at all. they have also refused to refund the money like a bunch of thieves

[Perwinklepecan]

Yes that was our problem. We didn't mind that they cancelled. 

What was annoying was the solution! We got told to resubscribe via their emails and make sure the plan was in the same country. When we did, none of the other family members could rejoin because we had changed manager like the told us to! Then customer service told me the only option was to wait 12 months or they all had to rejoin the old plan manager (me in another country!) but that was the issue in the first place that got the plan cancelled!

So we've wasted 2 month subscription 😞