Spotify only able to access my Facebook's name and profile picture and not friendlist.

[ldtvux11]

Plan

Premium

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I added my Facebook account to Spotify and Spotify doesn't show my Facebook friends nor able to acess the friendlist. I already disconnected then reconnected multiple times. I also turned on "Let Spotify process Facebook data".

[Jose_M]

Hello @ldtvux11!

Thanks for coming to the Spotify Community, I'll try to help you out. 

If your Spotify account’s connected to Facebook but you still can’t find your friends, check on Facebook to see if your Friends list is shared with Spotify:

1. In a web browser, go to facebook.com/settings.
2. Go to Apps and Websites.
3. Select Spotify.

If your Friends list is indeed shared with Spotify, I'd recommend you try logging out of Spotify then back in. Otherwise, I'd suggest you follow these steps:

1. Remove Spotify from Apps and Websites on Facebook.
2. Disconnect Facebook from your Spotify account and connect it again to renew access to your Facebook data.

You can learn how to disconnect Facebook here.

Hope this helps and make sure to let me know if you have any questions!

[ldtvux11]

The 2nd suggestion applies for my situation but I've already done what you suggested beforehand, multiple times too. It doesn't work, unfortunately. When I check the data that Facebook allow Spotify to access, only my name and profile picture is allowed, friend list is nowhere to be seen. Same situation when I disconnected, and connected again.

[Jose_M]

Hello @ldtvux11!

Thanks for your reply. Can you try having a clean reinstall of the app to check if it makes any difference? I'd also recommend downloading it from another official source (e.g. if you have the app downloaded from the official Spotify website, you could try with the one available on the Microsoft store or vice versa) to see if it changes anything.

Also, could you send over a screenshot of what your Friend Feed currently looks like?

Keep me posted!