Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8953 Views
  • 1 replies
  • 9 likes
  • Security
  • 8953 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480589 Views
  • 979 replies
  • 111 likes
  • Account
  • 480589 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210539 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210539 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120662 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120662 Views
  • 72 replies
  • 12 likes

Solved!!Superuser Contribution New Release Stream are going down, Why?

Artist Account/USAIssue with new release streams. Hi, I'm having an issue with my streams on my new release. Seems when as soon as I check the stats prior to the day after day seem correct. Then I take second look and the streams go back down to the ...

  • Visitor
  • Artist Account/USA Issue with new release streams.   Hi, I'm having an issue with my streams on my new release. Seems when as soon as I check the stats prior to the day after day seem correct...
  • davidscorz
  • Newbie
  • 15479 Views
  • 6 replies
  • 1 likes
  • Account
  • 15479 Views
  • 6 replies
  • 1 likes

Superuser Contribution Email not linking to account

PlanPremiumCountryRomaniaDeviceSamsung Galaxy S23 UltraOperating SystemAndroid 14 My Question or IssueI have linked my email address to my Spotify account however it does not show it is linked and I cannot connect my account to third party services

  • Visitor
  • Plan Premium Country Romania Device Samsung Galaxy S23 Ultra Operating System Android 14   My Question or Issue I have linked my email address to my Spotify account however it does not...
  • Vasil
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 193 Views
  • 1 replies
  • 0 likes

Unable to update country settings.

I have moved from US. I am unable to update the country when I log in and try to update it. The selection for country is currently on the US, but is greyed out so I can’t select a different country.

  • Casual Listener
  • I have moved from US. I am unable to update the country when I log in and try to update it. The selection for country is currently on the US, but is greyed out so I can’t select a different country.
  • fatherjulian
  • Casual Listener
  • 136 Views
  • 2 replies
  • 0 likes
  • 136 Views
  • 2 replies
  • 0 likes

I wish to cancel my spotify but I do not know my account log in

I am paying for spotify on a monthly basis but I am unable to log into my account to cancel the subscription. How can I cancel ?

  • Visitor
  • I am paying for spotify on a monthly basis but I am unable to log into my account to cancel the subscription. How can I cancel ?
  • 1Rey048B
  • Visitor
  • 898 Views
  • 2 replies
  • 1 likes
  • 898 Views
  • 2 replies
  • 1 likes

Resetting my password is impossible.

PlanPremiumCountryUSDeviceLaptop, Chrome, Firefox… My Question or Issue I’m trying to log into my account, it says my password is wrong. So I tried resetting it. The webform will not accept any password I put in, no matter what it is. I’ve checked to...

  • Casual Listener
  • Plan Premium Country US Device Laptop, Chrome, Firefox…  My Question or Issue   I’m trying to log into my account, it says my password is wrong. So I tried resetting it. The webform...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 208 Views
  • 1 replies
  • 0 likes

Give Duo accounts the ability to listen to Audiobooks or make an easier way to change Plan Manager

PlanDuo Premium accounts.CountryUKDeviceAll of them.Operating SystemAll of them. My Question or IssueSpotify, we need either BOTH accounts on a Duo account to be able to listen to Audio books or a simpler way than cancelling our accounts to change th...

  • Music Fan
  • Plan Duo Premium  accounts. Country UK Device All of them. Operating System All of them.   My Question or Issue Spotify, we need either BOTH accounts on a Duo account to be able t...
  • Xxxr
  • Visitor
  • 1481 Views
  • 6 replies
  • 3 likes
  • Account
    Other
    Premium
  • 1481 Views
  • 6 replies
  • 3 likes

Superuser Contribution I don't got premium and Spotify on my phone won't work when I try to play music

PlanFreeCountry: Vietnam currently but acc was made is Aus DeviceiPhone 13Operating SystemiOS 18.1.1 My Question or IssueRight now I am in Vietnam for a holiday, I made my spotify account in Australia, whenever I try to play a song on my laptop it wo...

  • Visitor
  •   Plan Free Country: Vietnam currently but acc was made is Aus   Device iPhone 13 Operating System iOS 18.1.1   My Question or Issue Right now I am in Vietnam for a holiday,...
  • Novy
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution login error 409 on an old iPhone 4 (MC603ZP)

Hi, I have a "Duo" package for my wife and myself, and now we have resurrected my wife's old iPhone 4 for our 7 year old daughter so that she can listen to music. I have used my own login credentials (the super long user name) and the password (which...

  • Visitor
  • Hi, I have a "Duo" package for my wife and myself, and now we have resurrected my wife's old iPhone 4 for our 7 year old daughter so that she can listen to music. I have used my own login credentials...
  • JuliePB
  • Visitor
  • 32773 Views
  • 71 replies
  • 19 likes
  • 32773 Views
  • 71 replies
  • 19 likes

Why do I get a password change message every week?

I only use Spotify on my smart TV, but I still get a weekly request to change my password, saying there's been a log-in detected on another device. It's a real pain having to keep logging-in using the TV

  • Visitor
  • I only use Spotify on my smart TV, but I still get a weekly request to change my password, saying there's been a log-in detected on another device. It's a real pain having to keep logging-in using t...
  • Billy-J
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

I deleted an old account in order to use that accounts email address on another account.

PlanPremium (Family)CountryDenmark My Question or IssueMy main account i use for spotify is the one connected to my facebook account. However since connecting spotify to my facebook back in the day, i have changed email address. I have then at some p...

  • Casual Listener
  • Plan Premium (Family) Country Denmark     My Question or Issue My main account i use for spotify is the one connected to my facebook account. However since connecting spotify to my f...
  • Maxim
  • Spotify Star
  • 174 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 174 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to add family member to my family plan

I have been using Spotify for a long time and I have had premium individual plan. Today I tried to switch to family plan and it seems to me that I managed to do that, but I still can not add my husband to this plan as it says we are in different coun...

  • Visitor
  • I have been using Spotify for a long time and I have had premium individual plan. Today I tried to switch to family plan and it seems to me that I managed to do that, but I still can not add my husba...
  • Vasil
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Gift card doesn’t redeem

I had bought a $30 3 month gift card for premium and each time I try to redeem it it dosnt work.

  • Casual Listener
  • I had bought a $30 3 month gift card for premium and each time I try to redeem it it dosnt work.
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Superuser Contribution cobro indebido

Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se verifico que la cuenta esta Free. Cobro indebido, p...

  • Newbie
  • Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se ...
  • Blckmmb
  • Casual Listener
  • 8712 Views
  • 12 replies
  • 1 likes
  • Subscription
  • 8712 Views
  • 12 replies
  • 1 likes

American Express payment method falsely declining card

Hi, I sent in a contact form earlier today. I'm kind of surprised there is no auto-reply set up with it to confirm receipt of the message. Anyway, spotify.com is declining my AmEx with both the front and back CVV/CVC codes (only thing I could think o...

  • Regular
  • Hi,   I sent in a contact form earlier today. I'm kind of surprised there is no auto-reply set up with it to confirm receipt of the message. Anyway, spotify.com is declining my AmEx with both ...
  • samianur
  • Visitor
  • 17335 Views
  • 68 replies
  • 2 likes
  • 17335 Views
  • 68 replies
  • 2 likes

Superuser Contribution Very frequent password reset requests

My Question or Issue Hi,Someone/something very frequently requests password resets for my account. Is there a way to block password requests from this source? It's annoying to receive spam like this and I wonder whether someone is trying to access my...

  • Casual Listener
  • My Question or Issue  Hi, Someone/something very frequently requests password resets for my account. Is there a way to block password requests from this source? It's annoying to receive spam l...
  • Maria
  • Moderator
  • 3379 Views
  • 7 replies
  • 1 likes
  • Account
    Free
    Login
    Security
  • 3379 Views
  • 7 replies
  • 1 likes

How do I link another account to my Spotify to unblock content?

I’ve subscribed to a membership for additional content from a podcast I listen to frequently. To access the members-only episodes, I need to link my account with Will Media. The process asks for my email, and I receive a verification code, but when I...

  • Newbie
  • I’ve subscribed to a membership for additional content from a podcast I listen to frequently. To access the members-only episodes, I need to link my account with Will Media. The process asks for my e...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Also I want to make sure I don't get billed for two accounts . randellsr

I already have an account and for me to log in they gave me a three-month free account and I don't want to have two accounts and get billed for two

  • Regular
  • I already have an account and for me to log in they gave me a three-month free account and I don't want to have two accounts and get billed for two
  • Maxim
  • Spotify Star
  • 139 Views
  • 2 replies
  • 0 likes
  • 139 Views
  • 2 replies
  • 0 likes

Solved!! My email is not recognized as existing account even though I have one

When I try to connect, it says my login or password is incorrect. When I try to reset my password, it says my login does not exist. But then when I try to create an account with that same login, it says that an account already exists !!! So I am stuc...

  • Casual Listener
  • When I try to connect, it says my login or password is incorrect. When I try to reset my password, it says my login does not exist. But then when I try to create an account with that same login, it s...
  • randellsr
  • Regular
  • 688 Views
  • 7 replies
  • 0 likes
  • 688 Views
  • 7 replies
  • 0 likes

Supposedly payment problems with my Spotify Premiu

I received an email (my email address is correct) that there are supposedly payment problems with my Spotify Premium: ‘Payment problem with your Spotify Premium. Unfortunately, we were unable to successfully process your payment for Spotify Premium. ...

  • Newbie
  • I received an email (my email address is correct) that there are supposedly payment problems with my Spotify Premium: ‘Payment problem with your Spotify Premium. Unfortunately, we were unable to succ...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium
  • 115 Views
  • 1 replies
  • 0 likes