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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5349 Views
  • 1 replies
  • 9 likes
  • Security
  • 5349 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 470769 Views
  • 978 replies
  • 111 likes
  • Account
  • 470769 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207197 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207197 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118553 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118553 Views
  • 72 replies
  • 12 likes

Superuser Contribution I changed my region to korea and want to verify my age

I changed my region to korea because I live in Seoul and there is a age restriction but I don't find anything to trigger the verification with my korean ID

  • Regular
  • I changed my region to korea because I live in Seoul and there is a age restriction but I don't find anything to trigger the verification with my korean ID
  • Joan
  • Moderator
  • 2040 Views
  • 14 replies
  • 1 likes
  • 2040 Views
  • 14 replies
  • 1 likes

Superuser Contribution Unauthorised use of account

PlanPremiumCountryI’m2 iPhones and a Xbox My Question or IssueRecently I’ve had multiple songs and multiple playlists added to my account. I haven’t added them and I haven’t listened to any of the songs before and also while I’m listening to music on...

  • Casual Listener
  • Plan Premium Country I’m 2 iPhones and a Xbox      My Question or Issue Recently I’ve had multiple songs and multiple playlists added to my account. I haven’t added them and I ...
  • Yordan
  • Moderator
  • 139 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 139 Views
  • 3 replies
  • 0 likes

Login, inaccessible email

Evening folks, I am a Plan Member of a Premium Family Plan that my partner setup. He is the Plan Manager and has received a new phone. When trying to login he has no ability to access the original phone number or email address it was setup on. Is the...

  • Visitor
  • Evening folks,   I am a Plan Member of a Premium Family Plan that my partner setup. He is the Plan Manager and has received a new phone. When trying to login he has no ability to access the or...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • Account
  • 64 Views
  • 1 replies
  • 0 likes

Premium Duo account, would like to swap the plan manager with member.

We would like the current plan manager to become the plan member and the current plan member to become the manager. We live in the same household and would prefer to swap without cancelling and rejoining. Is this possible?

  • Visitor
  • We would like the current plan manager to become the plan member and the current plan member to become the manager. We live in the same household and would prefer to swap without cancelling and rejo...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

how do i change the plan manager?

i am the one paying for it but i am not manager

  • Visitor
  • i am the one paying for it but i am not manager
  • Maxim
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

E-mail login problems

I'm having a problem which is basically logging in with my email. When trying to log in with my email, the site says that my login or password is wrong. When I go to the "Forgot password" option, and add my email, it is said that there is no existing...

  • Visitor
  • I'm having a problem which is basically logging in with my email. When trying to log in with my email, the site says that my login or password is wrong. When I go to the "Forgot password" option, and...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 80 Views
  • 1 replies
  • 0 likes

How can I change countries on my profile if I can't select them?

I'm travelling and need to change countries on my profile, but it will only let me select my country of origin and the UK. (I don't have premium)

  • Visitor
  • I'm travelling and need to change countries on my profile, but it will only let me select my country of origin and the UK. (I don't have premium)
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Charged for free trial on first day

money was withdrawn from my account I tried spotify 3 months free trial on 7 december but i get charged for it how should i get my money back

  • Casual Listener
  • money was withdrawn from my account I tried spotify 3 months free trial on 7 december but i get charged for it how should i get my money back
  • Not applicable
  • 338 Views
  • 4 replies
  • 0 likes
  • 338 Views
  • 4 replies
  • 0 likes

Solved!! Cancelled subscription, but still got charged.

I recently cancelled my free trial (cancelled 3-15-12 when free trial ended 3-16-12) and was then charged $9.99 for the premium subscription. Because of this I was overdrafted and charged $25 from spotify for this mistake. Has anyone else had similar...

  • Newbie
  • I recently cancelled my free trial (cancelled 3-15-12 when free trial ended 3-16-12) and was then charged $9.99 for the premium subscription. Because of this I was overdrafted and charged $25 from sp...
  • Not applicable
  • 11669 Views
  • 52 replies
  • 7 likes
  • 11669 Views
  • 52 replies
  • 7 likes

Give Duo accounts the ability to listen to Audiobooks or make an easier way to change Plan Manager

PlanDuo Premium accounts.CountryUKDeviceAll of them.Operating SystemAll of them. My Question or IssueSpotify, we need either BOTH accounts on a Duo account to be able to listen to Audio books or a simpler way than cancelling our accounts to change th...

  • Music Fan
  • Plan Duo Premium  accounts. Country UK Device All of them. Operating System All of them.   My Question or Issue Spotify, we need either BOTH accounts on a Duo account to be able t...
  • Xxxr
  • Visitor
  • 1124 Views
  • 6 replies
  • 3 likes
  • Account
    Other
    Premium
  • 1124 Views
  • 6 replies
  • 3 likes

Superuser Contribution Tyler the Creator Will Not Play

I have a premium account in Australia and have not experienced this issue with any artist. Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod said it was an account issue and to create a new account. T...

  • Regular
  • I have a premium account in Australia and have not experienced this issue with any artist.   Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod...
  • Bueee
  • Visitor
  • 5409 Views
  • 10 replies
  • 1 likes
  • Account
    Other
  • 5409 Views
  • 10 replies
  • 1 likes

Formal fault and complaint process

Does Spotify have either or both of the following … 1) a formal ‘fault’ raising process - where an agent raises a case and I, as the premium paying customer, have a reference to track my reported fault2) a formal ‘complaint’ raising process - where I...

  • Casual Listener
  • Does Spotify have either or both of the following … 1) a formal ‘fault’ raising process - where an agent raises a case and I, as the premium paying customer, have a reference to track my reported...
  • hungryhaggis
  • Casual Listener
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have spotify premium on my desktop my iphone does not seem to recognise

this fact: I get ads on my iphone version 8.9.94.418 and beyond that there is no offline button anywhere despite several fresh reinstalls to my iphone 6 s software version 15.8.3. The desktop version seems to be ok.

  • Visitor
  • this fact: I get ads on my iphone version 8.9.94.418 and beyond that there is no offline button anywhere despite several fresh reinstalls to my iphone 6 s software version 15.8.3. The desktop version...
  • user-removed
  • Not applicable
  • 334 Views
  • 4 replies
  • 0 likes
  • 334 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify thinks that I'm abroad when I haven't travelled

PlanFree CountryBahrain My Question or IssueBasically, I've been getting the accesspoint17 error where I can't log into my account because it thinks I am abroad. I checked my account settings and the country I set it to is correct, and I've also chec...

  • Casual Listener
  •   Plan Free   Country Bahrain    My Question or Issue Basically, I've been getting the accesspoint17 error where I can't log into my account because it thinks I am abroad....
  • merakispotfybekarhe
  • Visitor
  • 1110 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Login
  • 1110 Views
  • 6 replies
  • 0 likes

Superuser Contribution Logged me out and can't log back in (Bought premium)

I was logged out of my account for some reason I bought premium in the morning and logged into Spotify on my laptop perfectly fine but for some reason it logged me out in the afternoon when I stopped using it and is not allowing me to log back in wit...

  • Newbie
  • I was logged out of my account for some reason I bought premium in the morning and logged into Spotify on my laptop  perfectly fine but for some reason it logged me out in the afternoon when I s...
  • Mannie123
  • Casual Listener
  • 969 Views
  • 6 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 969 Views
  • 6 replies
  • 1 likes

Solved!! I can't play songs from my playlists after premium trial ended

Hi,After my premium trial had ended, play lists that I available offline before can't be played. The "available offline" button is still on, I try to off it but thought I was trying to on it and said "Offline mode is a Premium exclusive feature. Get ...

  • Casual Listener
  • Hi, After my  premium trial had ended, play lists that I available offline before can't be played. The "available offline" button is still on, I try to off it but  thought I was trying to ...
  • Zainmalik
  • Newbie
  • 5068 Views
  • 5 replies
  • 0 likes
  • Premium
  • 5068 Views
  • 5 replies
  • 0 likes

Superuser Contribution It shows my check mark in the search but not on my artist profile

when I search up my artist account, it shows the checkmark in the search, but when I click on my artist account, the checkmark is no longer there

  • Casual Listener
  • when I search up my artist account, it shows the checkmark in the search, but when I click on my artist account, the checkmark is no longer there
  • Dessi
  • Moderator
  • 121 Views
  • 3 replies
  • 0 likes
  • 121 Views
  • 3 replies
  • 0 likes

Superuser Contribution I need to talk about my credit card for payment

I looked up my credit card number for Spotify payment and it is right but Spotify turned of my service.

  • Visitor
  • I looked up my credit card number for Spotify payment and it is right but Spotify turned of my service.
  • Novy
  • Moderator
  • 210 Views
  • 1 replies
  • 1 likes
  • 210 Views
  • 1 replies
  • 1 likes

I’d like to know which prime service I’ve been paying for.

I think I may be paying for more people on my account….and they are not using it.

  • Visitor
  • I think I may be paying for more people on my account….and they are not using it.
  • Anyk17
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes