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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154123 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154123 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10505 Views
  • 3 replies
  • 9 likes
  • Security
  • 10505 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505263 Views
  • 985 replies
  • 112 likes
  • Account
  • 505263 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124229 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124229 Views
  • 74 replies
  • 12 likes

Solved!! NUS Discount Not working

Hi, when I am attempting to activate my discount everything goes fine with entering the nus card number etc. But when it tells me I need to enter my password on facebook for security reasons, I enter it and then it just redirects me the spotify web p...

  • Visitor
  • Hi, when I am attempting to activate my discount everything goes fine with entering the nus card number etc. But when it tells me I need to enter my password on facebook for security reasons, I enter...
  • whooitsmichael
  • Regular
  • 4977 Views
  • 33 replies
  • 3 likes
  • 4977 Views
  • 33 replies
  • 3 likes

Paying for Premium: Oops, seems your card or payment provider is having a bad day

My free trial ended a while back and when I try to purchase premium. it says the following.Very frustrated. Paying for Premium: Oops, seems your card or payment provider is having a bad dayAny help appreciated.

  • Visitor
  • My free trial ended a while back and when I try to purchase premium. it says the following. Very frustrated.  Paying for Premium: Oops, seems your card or payment provider is having a bad day ...
  • atom1989
  • Community Legend
  • 351 Views
  • 3 replies
  • 0 likes
  • Premium
  • 351 Views
  • 3 replies
  • 0 likes

Promozione Vodafone Italia

Buonasera a tutti, ho un problema....Ho sottoscritto una promozione Vodafone per accedere a Premium....Avevo già un abbonamento attivo con pagamento con carta di credito....È scaduto e adesso non riesco a capire come entrare con Vodafone....Preciso c...

  • Visitor
  • Buonasera a tutti, ho un problema....Ho sottoscritto una promozione Vodafone per accedere a Premium....Avevo già un abbonamento attivo con pagamento con carta di credito....È scaduto e adesso non rie...
  • frabarni
  • Newbie
  • 516 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 516 Views
  • 4 replies
  • 0 likes

Charged twice still says free

my bank statement shows 2 charges. After deleting app still says free user.I contacted but they might use the wrong email as the email linked to my account I don't know the password for any longer.

  • Newbie
  • my bank statement shows 2 charges. After deleting app still says free user. I contacted but they might use the wrong email as the email linked to my account I don't know the password for any longer.
  • atom1989
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Cant connect facebook with my new account

I think I already have signing spotify a long time ago with my facebook. Today I creat account with email and made a premium. But I cant connect to facebook. I already go to facebook, remove spotify, connect, accept into facebook page, but in my prof...

  • Newbie
  • I think I already have signing spotify a long time ago with my facebook.   Today I creat account with email and made a premium.   But I cant connect to facebook. I already go to faceboo...
  • atom1989
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Please stop charging me!!!!

Hi, I downgraded my premium to free versin in January 2015 but still being charged with the monthly fee!!! I sent email to the Spotify and Paypal to stop debiting the monthly fee, but no response either. Please please please stop charging me and reim...

  • Casual Listener
  • Hi,   I downgraded my premium to free versin in January 2015 but still being charged with the monthly fee!!! I sent email to the Spotify and Paypal to stop debiting the monthly fee, but no res...
  • eeeek1111
  • Casual Listener
  • 564 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 564 Views
  • 2 replies
  • 0 likes

Changing from Facebook login to regular

Hi I have setup an account with my facebook details and downloaded the spotify application to my desktop. My administrator security settings prevent me from logging into the application using my facebook details (I do not have control over the admin ...

  • Casual Listener
  • Hi   I have setup an account with my facebook details and downloaded the spotify application to my desktop. My administrator security settings prevent me from logging into the application usin...
  • Jason
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 225 Views
  • 1 replies
  • 0 likes

Just signed up to 60 day free trial today, but am only getting ONE day.

Hi, I'm extremely upset. I just signed up to the 60 day free trial earlier. To avoid getting unknowingly charged at the end of the period, I cancelled my subscription at the same time. I was under the impression that this would only cancel my trial a...

  • Newbie
  • Hi,   I'm extremely upset. I just signed up to the 60 day free trial earlier. To avoid getting unknowingly charged at the end of the period, I cancelled my subscription at the same time. ...
  • meahtenoha
  • Spotify
  • 237 Views
  • 1 replies
  • 0 likes
  • Premium
  • 237 Views
  • 1 replies
  • 0 likes

Student Discount Premium Subscription Problems

I just signed up for the student premium account, and it charged my bank for the $5.40. Although when I was signing up for my premium account on my phone, the website I guess had a glitch when I was putting in my school information. It wouldn't let m...

  • Newbie
  • I just signed up for the student premium account, and it charged my bank for the $5.40. Although when I was signing up for my premium account on my phone, the website I guess had a glitch when I was ...
  • meahtenoha
  • Spotify
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Premium runs out 2015-06-02, still premium today?

Hi guys. With a new phone contract from T-Mobile I got the spotify plan. To activate that I need a non premium account, so I canceled premium. The overview says it runs out at 2015-06-02, but I'm still premium today (2015-06-07) and so cannot activat...

  • Casual Listener
  • Hi guys.   With a new phone contract from T-Mobile I got the spotify plan. To activate that I need a non premium account, so I canceled premium. The overview says it runs out at 2015-06-02, bu...
  • Daepilin
  • Casual Listener
  • 336 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 336 Views
  • 2 replies
  • 0 likes

correo electrónico asociado

Buenas quiero saber el correo electrónico asociado a mi cuenta de spotify, como puedo conseguirlo

  • Newbie
  • Buenas quiero saber el correo electrónico asociado a mi cuenta de spotify, como puedo conseguirlo
  • Jason
  • Spotify Legend
  • 1531 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1531 Views
  • 1 replies
  • 0 likes

Problemas con el país

Hola, desde hace unos días cuando intento iniciar mi cuenta de spotify me da error porque dice que el el país en el que me encuentro y el de mi pefin no coinciden. Vivo en España y en mi perfil también pone España. Nunca he utilizado mi cuenta fuera ...

  • Newbie
  • Hola,   desde hace unos días cuando intento iniciar mi cuenta de spotify me da error porque dice que el el país en el que me encuentro y el de mi pefin no coinciden. Vivo en España y en mi per...
  • ErickRGuetta
  • Community Legend
  • 206 Views
  • 2 replies
  • 0 likes
  • Account
  • 206 Views
  • 2 replies
  • 0 likes

Spotify trying to make me pay TWICE?!

I've had spotify premium for ages now and rarely had a problem, well I opened up spotify this morning and it says theres a problem with my payment to renew my subscribtion. Now of course this is odd to me cause as you can see by the attatched screens...

  • Newbie
  • I've had spotify premium for ages now and rarely had a problem, well I opened up spotify this morning and it says theres a problem with my payment to renew my subscribtion. Now of course this is odd ...
  • meahtenoha
  • Spotify
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Can't log in

Hey thereThe app signed me out a few days ago and ever since I cannot log back in. It gets to the logging in loading part but doesnt go any further. I have reinstalled the app numerous amounts of times and still the same.Please help.Cheers.

  • Newbie
  • Hey there The app signed me out a few days ago and ever since I cannot log back in. It gets to the logging in loading part but doesnt go any further. I have reinstalled the app numerous amounts of t...
  • meahtenoha
  • Spotify
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 231 Views
  • 1 replies
  • 0 likes

not getting premium

I have payed for the past 6 months of premium but only have free service. When I go to "upgrade to premium" and all it does is offer me a better deal on premium...and im not going to pay 2 charges when im not even getting what im paying for. Once I p...

  • Newbie
  • I have payed for the past 6 months of premium but only have free service. When I go to "upgrade to premium" and all it does is offer me a better deal on premium...and im not going to pay 2 charges wh...
  • meahtenoha
  • Spotify
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Playlist has disappeared

I just recently opened up spotify (i keep it running all the time) and I found that my playlist said that there were no songs in my playlist. This is the only playlist that I have offline, and seems to be the only playlist that this has happened to. ...

  • Newbie
  • I just recently opened up spotify (i keep it running all the time) and I found that my playlist said that there were no songs in my playlist. This is the only playlist that I have offline, and seems ...
  • Rorey
  • Spotify
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 149 Views
  • 1 replies
  • 0 likes

Why does an album i've already listened to keep coming back around as i'm listening to a new album ?

I listen to an album and move on to another album and music from the previous album(s) come back around - why is there no stop function or clear from queue option?? - i've even tried to remove the previous played album and it still plays over the cur...

  • Casual Listener
  • I listen to an album and move on to another album and music from the previous album(s) come back around - why is there no stop function or clear from queue option?? - i've even tried to remove the pr...
  • jerm0420666
  • Casual Listener
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Deleting account

Hi, I once created my account using facebook. I don't want to use facebook to log in anymore. I've sent 3 contact forms to delete my account so that i can create it anew.So far no answer from spotify except dor an automatic mail telling me to go read...

  • Casual Listener
  • Hi,   I once created my account using facebook. I don't want to use facebook to log in anymore.   I've sent 3 contact forms to delete my account so that i can create it anew. So far no...
  • Taylor
  • Community Legend
  • 315 Views
  • 4 replies
  • 0 likes
  • Account
  • 315 Views
  • 4 replies
  • 0 likes

Bought family package, Code not working.

I recently bought a family package with my Father, but the code i received did not work.Some help Would be very Nice..

  • Casual Listener
  • I recently bought a family package with my Father, but the code i received did not work. Some help Would be very Nice..
  • Taylor
  • Community Legend
  • 267 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 267 Views
  • 3 replies
  • 0 likes

Spotify Not Accepting Payment For premium

I recently tried to upgrade to Spotify premium, but my payment info was declined. I tried two separate accounts, each of which work with all other places except Spotify.

  • Newbie
  • I recently tried to upgrade to Spotify premium, but my payment info was declined.  I tried two separate accounts, each of which work with all other places except Spotify.
  • Erkan_Yılmaz
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 347 Views
  • 1 replies
  • 0 likes