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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9018 Views
  • 1 replies
  • 9 likes
  • Security
  • 9018 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481668 Views
  • 979 replies
  • 111 likes
  • Account
  • 481668 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210849 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210849 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120864 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120864 Views
  • 72 replies
  • 12 likes

Register wrong Email

Hi guys, i register accidentally a wrong email and connect it with my paypal account.Now i can´t log on into the account.I contact Spotify two times, but i only got a standard answer.What can I do now?Can I delet the account? Great regards Robin

  • Newbie
  • Hi guys,   i register accidentally a wrong email and connect it with my paypal account. Now i can´t log on into the account. I contact Spotify two times, but i only got a standard answer. W...
  • atom1989
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Unable to purchase premium after credit card expired [cant add new method]

Hi Spotify community! Want to start this off by saying I already have a ticket at the spotifysupport but i figured i might give this a shot too. A month back my creditcard expired and i got a new one - Spotify flagged for it and asked me to update my...

  • Regular
  • Hi Spotify community! Want to start this off by saying I already have a ticket at the spotifysupport but i figured i might give this a shot too.   A month back my creditcard expired and i go...
  • chaosbuzz
  • Newbie
  • 1050 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1050 Views
  • 9 replies
  • 0 likes

premium randomly stopped working

Turned off online playing for a night and when I returned to the app when I woke up it said I was using free and would have to resubscribe to premium. This is the second time this has happened to me. I signed in and out and still says I need to re su...

  • Casual Listener
  • Turned off online playing for a night and when I returned to the app when I woke up it said I was using free and would have to resubscribe to premium. This is the second time this has happened to me....
  • kjjenks123
  • Casual Listener
  • 768 Views
  • 4 replies
  • 0 likes
  • Android
  • 768 Views
  • 4 replies
  • 0 likes

Payment systems for premium user Chile (Paypal)

Hi, I'm using Spotify Chile, I want PREMIUM account but unfortunately Spotify does not give me the option to pay with Paypal (strangely the rest of the world if) ... please enable the PayPal option as many of us if we want to improve our bills and we...

  • Casual Listener
  • Hi, I'm using Spotify Chile, I want PREMIUM account but unfortunately Spotify does not give me the option to pay with Paypal (strangely the rest of the world if) ... please enable the PayPal option a...
  • walker_dead
  • Casual Listener
  • 528 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 528 Views
  • 1 replies
  • 1 likes

Solved!! Adding family subscriptons

HiI want to add family subscriptons to my plan but I have it through Vodafone spoke to them and they said to go through spotify so want to pay for the service my self but don't no how to set it upThanks andy

  • Casual Listener
  • Hi I want to add family subscriptons to my plan but I have it through Vodafone spoke to them and they said to go through spotify so want to pay for the service my self but don't no how to set it up ...
  • Andy260368
  • Casual Listener
  • 593 Views
  • 2 replies
  • 0 likes
  • Account
  • 593 Views
  • 2 replies
  • 0 likes

premium account blocked

My premium spotify account has been disabled. please enable it again. i cannot login on spotify anymore. account:

  • Newbie
  • My premium spotify account has been disabled. please enable it again. i cannot login on spotify anymore. account: <snip-email>
  • user-removed
  • Not applicable
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 275 Views
  • 1 replies
  • 0 likes

Can't log in.

I upgraded to spotify premium and used it for two weeks with no issues. When I went to use it the other day on my iPhone, I was logged out of my account. I tried to log back in and it said my username was invalid. I sent myself an email to reset my p...

  • Newbie
  • I upgraded to spotify premium and used it for two weeks with no issues. When I went to use it the other day on my iPhone, I was logged out of my account. I tried to log back in and it said my usernam...
  • missvanderrohe
  • Newbie
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! Spotify has been paused.......

Hi,My spotify keeps getting paused when i play music, even when straight after i changed password. how is that possbile? and how can i fix it?

  • Casual Listener
  • Hi, My spotify keeps getting paused when i play music, even when straight after i changed password. how is that possbile? and how can i fix it?
  • Crachus
  • Casual Listener
  • 525 Views
  • 4 replies
  • 0 likes
  • Premium
  • 525 Views
  • 4 replies
  • 0 likes

Telling me I'm in another country

when I log in its telling me I'm in another country I'm at home in the UK on my wifi I have tried to change the settings but it won't let me ! Please help !

  • Newbie
  • when I log in its telling me I'm in another country I'm at home in the UK on my wifi I have tried to change the settings but it won't let me ! Please help !
  • user-removed
  • Not applicable
  • 383 Views
  • 5 replies
  • 0 likes
  • Account
  • 383 Views
  • 5 replies
  • 0 likes

i need to cancel a premium subscription to an account i dont have access to

Hello, i have this issue. i´ve been charged today with 2 premium accounts, mine (which is fine), and my ex-girlfriends account. i need to cancel this premium subscription for a account that i dont have any data (user name, password, or email), but it...

  • Newbie
  • Hello,   i have this issue. i´ve been charged today with 2 premium accounts, mine (which is fine), and my ex-girlfriends account.   i need to cancel this premium subscription for a accou...
  • user-removed
  • Not applicable
  • 865 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 865 Views
  • 1 replies
  • 0 likes

Username Trademarked

Hello I am trying to create a Spotify account using my trademarked brand name (Xstrology) but the name is already taken. I intend to use Spotify to further the brands social presence but cannot when another entity is namesquatting this brand on Spoti...

  • Newbie
  • Hello   I am trying to create a Spotify account using my trademarked brand name (Xstrology) but the name is already taken. I intend to use Spotify to further the brands social presence bu...
  • Jason
  • Spotify Legend
  • 513 Views
  • 2 replies
  • 0 likes
  • Account
  • 513 Views
  • 2 replies
  • 0 likes

Solved!! Forgotten Password and cant change it

Hi, I've been trying to change my email address on this account as it is an old one which has been deactivated. However I'm unable to do so because I cant remember my password to change it, so I'm stuck at the moment. I have sent a query to the suppo...

  • Casual Listener
  • Hi, I've been trying to change my email address on this account as it is an old one which has been deactivated. However I'm unable to do so because I cant remember my password to change it, so I'm ...
  • sashbash8
  • Casual Listener
  • 652 Views
  • 3 replies
  • 0 likes
  • 652 Views
  • 3 replies
  • 0 likes

Account that no longer exists still drawing from my bank

Sometime around March or april, my original spotify account logged out when I cleared my cell phone data. When I tried retrieve my account info (couldn't remember password/username combo, facebook account no longer linked up for some reason), I got t...

  • Newbie
  • Sometime around March or april, my original spotify account logged out when I cleared my cell phone data. When I tried retrieve my account info (couldn't remember password/username combo, facebook ac...
  • user-removed
  • Not applicable
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 249 Views
  • 1 replies
  • 0 likes

I had student subscription since 2013 and now I was charged $9.99. whats going on?

Hello, could the devs or admins email me?? There is no customer number... whats going on? I had student account since 2013 and now all of a sudden i don't have it?? why was I removed from it? I would like my payment back, it's been on auto payment fo...

  • Newbie
  • Hello, could the devs or admins email me??   There is no customer number... whats going on?   I had student account since 2013 and now all of a sudden i don't have it??   why was...
  • Erkan_Yılmaz
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

I have been charged for premium plan and never authorized it. need cust Serv ph#

Does anyone have a customer service phone number for Spotify? I have three months of unauthorized premium service charges on my credit card.

  • Newbie
  • Does anyone have a customer service phone number for Spotify? I have three months of unauthorized premium service charges on my credit card.
  • MattSuda
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

slow spotify on mobile

Im having problems with spotify on my smartphone.. It glitches and is generally very slow, especially when I use the search. What should I do? I have a fast working internet-connection, and I have tried turning the app of.

  • Casual Listener
  • Im having problems with spotify on my smartphone.. It glitches and is generally very slow, especially when I use the search. What should I do? I have a fast working internet-connection, and I have tr...
  • Jordi
  • Community Legend
  • 234 Views
  • 3 replies
  • 0 likes
  • Other
  • 234 Views
  • 3 replies
  • 0 likes

unlimited, where is it? anyone have link?

Hi, I usually pay for spotify unlimited 4.99 a month, but i have a new credit card & forgot to update it, now i cant find how to subscribe to unlimited again , it keeps trying to make me pay 9.99 for premium., Alex

  • Casual Listener
  • Hi, I usually pay for spotify unlimited 4.99 a month, but i have a new credit card & forgot to update it, now i cant find how to subscribe to unlimited again , it keeps trying to make me pay 9....
  • Jordi
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • Account
    Unlimited
  • 294 Views
  • 1 replies
  • 0 likes

Sign in isn`t possible.

Dear staff, A few days ago i tried to log in with my account, but spotify says that my account is disabled.They tried two times to get 9.99 automatically from my bank account, but my account balance was to low. This not my original account, and i was...

  • Newbie
  • Dear staff,   A few days ago i tried to log in with my account, but spotify says that my account is disabled. They tried two times to get 9.99 automatically from my bank account, but my accou...
  • MichaelJerzak
  • Composer
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

playlist lost

hi there, i had a number of playlist and was a premium subscriber the only connection i can make is deleting my facebook account abd then all spotify changed - lost playlists i have logged in with my email address but this just brings a blank account...

  • Newbie
  • hi there,   i had a number of playlist and was a premium subscriber   the only connection i can make is deleting my facebook account abd then all spotify changed - lost playlists &nbsp...
  • Mattosaurus
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

Tried upgrading to student premium and it didnt work, was charged twice.

So I tried to upgrade to the student version for $4.99 and it couldn't locate me in the university search, anyways I got charged $4.99 twice and didn't even get upgraded. When I check my subscriptions page it says free and I didn't get any sort of em...

  • Casual Listener
  • So I tried to upgrade to the student version for $4.99 and it couldn't locate me in the university search, anyways I got charged $4.99 twice and didn't even get upgraded.     When I check...
  • Rapper1991
  • Casual Listener
  • 411 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 411 Views
  • 4 replies
  • 0 likes