Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
i log in and it goes to my account page and keeps wanting me to download spotify.... i dont want to i just want to listen off the web page and it dont give me the option to go directly there from my account page where i seem to keep going to when i l...
HiI have an Spotify account with my Yahoo email. Later I connected my Spotify to my Facebook account which has my Gmail as primary email. Now I don't use that Yahoo email anymore, and I want to change my Spotify email to my Gmail. There is NO way I c...
I am a loyal premium customer and have been for a year. I had a free account which I decided to upgrade to premium. Yesterday spotify decided to log me out of my account, I then tried to sign with my username and password. It logged me in fine but br...
I currently have my spotify with virgin media, im leaving them and want to continue with spotify directly and pay you for the service instead of virgin. please can you advise ive put my credit card no onto the site but it has done nothing .
Hi, I would like to deactivate the Spotify account for temporary and create a new one later. Please adv.
Geachte l.s. Ik was gebeld door de kpn om 6 maanden gratis spotify te gebruiken. De meedewerker van de kpn heeft gezegd dat er niets zou veranderen. Dit is onjuiste informatie die de kpn heeft gegeven omdat er reclame word gemaakt door de kpn tussen ...
I did not know I could pay half price for premium using my student email. How do I switch this? I have changed my accounts email to my student email and the billing remains the same.
Hello! So I recently made a spotify account and got tons of new songs, but I can't stand the shuffle feature! My parents don't want to pay for my account so my dad said I can just use his. The thing is, it would take a long time to find all the songs...
Subject says it all, I have a student discount and I really need a yearly membership so when I am away from WiFi for months at a time i can still listen to my downloaded music. I can't buy a 1yr gift card because then my discount won't apply. Pleasee...
Hey there, I'm a big fan of the radio function in spotify and use it all the time. The radio remembers your preferences and gives you music accordingly. The problem is I like many different genres of music, and the memory of the program is such that ...
Hi, good morning everybody I live in Brazil, and I've received an invitation to test Spotify, but I can't change my country settings, because Brazil is not listed in the countries page Spotify provides. I've sent contact forms to the support team, bu...
So I want to deactivate my facebook and keep my spotify account, but I know I can't do that. So I made a separate spotify account to start over. I want to add friends that I had on facebook connected to my spotify, but I can't find them by e-mail or ...
To whom it may concern, My premium Spotify account was hacked either on 04/14/14 or 04/15/14. All of my playlists were deleted as well. I spent over an hour trying to login with what I know were absolutely correct login details. Somehow, even though ...
I need to log everyone out of my account!
Can someone assist me in signing off all devices please. I changed my password on Facebook, thinking it will help. But it didn't sign me off on spotify. Please help, with the new 3 devices on a account rule. Thanks for your time .
Hi there, i sent via cdbaby.com my work "In Ferner Nähe" obviously with the cover picture, but in Spotify this picture is'nt showing. According cdbaby.com the problem is a issue in Spotify. I want to start to promote my work, but the cover picture is...
Hi, While redeeming a gift card last Friday, I accidently selected wrong when selecting the edition. Somehow, I selected Unlimited, while wanting Premium. All I wanted was to be able to download and listen to music offline. Can you please help me cha...
Can anyone out there tell me how can I cancel this account. I have been trying for 3 months now. I went to the cite to contact them and filled out the cancellation e-mail, to no avail. So I have left a e-mail message on every e-mail address I can fin...
Is there a way to listen to the new Your Music section offline? If not, is this in development?
I had upgraded my phone through vodafone and spotify premium was free with my contract for the 2 years, I upgraded back in February so I should still have it? The plaudits are there but greyed out and unavailable to play. Help!?