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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 153726 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 153726 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10488 Views
  • 3 replies
  • 9 likes
  • Security
  • 10488 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505093 Views
  • 985 replies
  • 112 likes
  • Account
  • 505093 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124208 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124208 Views
  • 74 replies
  • 12 likes

student discount

my student discount is not working on spotify , every time i try and complete the payment and insert my password it tells me to try again later, what can i do to sort it out?

  • Visitor
  • my student discount is not working on spotify , every time i try and complete the payment and insert my password it tells me to try again later, what can i do to sort it out?
  • Taylor
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Spotify Premium password

Hey! I just ordered my Spotify Premium, but I cant acces it because of an old e-mail adress I d not know my password to.Now I have upgraded my e-mail adress to stine.iren.olaussen@gmail.comCan I please get my Spotify Premium password on my new e-mail...

  • Newbie
  • Hey!   I just ordered my Spotify Premium, but I cant acces it because of an old e-mail adress I d not know my password to. Now I have upgraded my e-mail adress to stine.iren.olaussen@gmai...
  • Taylor
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

device reset request

Is posting "please reset " here enough ? Or do i need to post my account name

  • Regular
  • Is posting "please reset " here enough ? Or do i need to post my account name
  • Peter__
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Spotify on Mac, fine, on Intenet TV, trouble

I am able to log into Spotify on my wife's account or my account, both on Mac computers...and can access Spotify fine. But when I try to log into either account on my Internet-ready TV, I can't get past the username and password. It accepts the info,...

  • Casual Listener
  • I am able to log into Spotify on my wife's account or my account, both on Mac computers...and can access Spotify fine. But when I try to log into either account on my Internet-ready TV, I can't get p...
  • WillChap
  • Casual Listener
  • 360 Views
  • 4 replies
  • 0 likes
  • 360 Views
  • 4 replies
  • 0 likes

Need to cancel ASAP

Dear Spotify, I would like to cancel my premium account, but I am not able to because my profile indicates that I'm a free user. I've been using all the premium features and my credit card got charged last month, so everything is in sync except for m...

  • Visitor
  • Dear Spotify,   I would like to cancel my premium account, but I am not able to because my profile indicates that I'm a free user.  I've been using all the premium features and ...
  • Peter__
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Sharing playlists etc

Hello, I am a premium user and my brother just started using Spotify. He is using the free version and wants no part of Facebook. Can we still hook up and share songs/playlists? Thanks in advance!

  • Regular
  • Hello,   I am a premium user and my brother just started using Spotify. He is using the free version and wants no part of Facebook. Can we still hook up and share songs/playlists? Thanks in ad...
  • Loke2112
  • Regular
  • 354 Views
  • 4 replies
  • 0 likes
  • 354 Views
  • 4 replies
  • 0 likes

Can't Cancel Subscription on Secondary Account

Accidentaly set up a secondary account and I'm unable to cancel the subscription to it so I can get back to my original account with all of my playlists and Spotify Premium.

  • Visitor
  • Accidentaly set up a secondary account and I'm unable to cancel the subscription to it so I can get back to my original account with all of my playlists and Spotify Premium.   
  • Peter__
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Wrong subscription

I Accidentally Selected The wrong subscription. Unlimited Account Which I Now Have, but I wanted the premium. On The site I visited on my phone for entering my code I could only choose one option!I hope it can be changed

  • Newbie
  • I Accidentally Selected The wrong subscription. Unlimited Account Which I Now Have, but I wanted the premium. On The site I visited on my phone for entering my code I could only choose one option! ...
  • Peter__
  • Community Legend
  • 250 Views
  • 1 replies
  • 1 likes
  • 250 Views
  • 1 replies
  • 1 likes

Spotify - facebook major issues

Dont know where to ask, so I start here. Been trying to connect my Spotify with my fb for several hours now, but it JUST WONT DO IT CAPTAIN! Have done all the usual: clean install, log in, log out bla bla bla, you know the drill. The thing is I've be...

  • Music Fan
  • Dont know where to ask, so I start here. Been trying to connect my Spotify with my fb for several hours now, but it JUST WONT DO IT CAPTAIN! Have done all the usual: clean install, log in, log out bl...
  • Peter__
  • Community Legend
  • 499 Views
  • 5 replies
  • 0 likes
  • 499 Views
  • 5 replies
  • 0 likes

Nobody has had this issue- please helpppp

I created an old spotify account a number of year ago. This year I then created a new accounbt with my facebook email adress. I then used the premium free trial. Over this trial I amde a number of different playlists. After the trial all the playlist...

  • Newbie
  • I created an old spotify account a number of year ago. This year I then created a new accounbt with my facebook email adress. I then used the premium free trial. Over this trial I amde a number of di...
  • Taylor
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Fail to reach the credit card authorization page

Hi, I am very satisfy with the service provided by Spotify and I want to extend my trial from 48 hours to 30 daysI reached the page to choose Visa/AE/Paypal and I chose AE.After that the page keep loading and loading and it just cannot proceed to the...

  • Casual Listener
  • Hi,   I am very satisfy with the service provided by Spotify and I want to extend my trial from 48 hours to 30 days I reached the page to choose Visa/AE/Paypal and I chose AE. After that the...
  • Peter__
  • Community Legend
  • 507 Views
  • 3 replies
  • 0 likes
  • 507 Views
  • 3 replies
  • 0 likes

Dont want to pay

Hi i dont want to be charged for my free month trial so i want to cancel my supbscription please?

  • Newbie
  • Hi i dont want to be charged for my free month trial so i want to cancel my supbscription please?
  • meahtenoha
  • Spotify
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

artist picture

HelloThat's my third attempt to solve one problem. Ann Hampton Callaway: you don't have an image of her in her profile. It's awful image from a movie with Queen Latifa! From where are these pictures coming from (in profiles)? Cheers! PS I don't see o...

  • Casual Listener
  • Hello That's my third attempt to solve one problem. Ann Hampton Callaway: you don't have an image of her in her profile. It's awful image from a movie with Queen Latifa! From where are these pi...
  • ees
  • Casual Listener
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

This feature is currently unavailable. Please try again later.

Ive been using spotify for a while nopw but i've recently gotten a new bank card so the old subscription failed but when i try to set it back up i get the error Student discountThis feature is currently unavailable. Please try again later.

  • Casual Listener
  • Ive been using spotify for a while nopw but i've recently gotten a new bank card so the old subscription failed but when i try to set it back up i get the error     Student discount T...
  • Peter__
  • Community Legend
  • 1265 Views
  • 3 replies
  • 0 likes
  • 1265 Views
  • 3 replies
  • 0 likes

Absolute Joke

Look, I have been trying to subscribe for over a week...I am being extremely patient here, any other service that was this difficult to subscribe to I would have given up long ago and ranted about it on facebook.The problem is, i have an australian B...

  • Newbie
  • Look, I have been trying to subscribe for over a week... I am being extremely patient here, any other service that was this difficult to subscribe to I would have given up long ago and ran...
  • Peter__
  • Community Legend
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

NUS discount/Update card details

I have been taking advantage of NUS discount but due to a faulty bank card my card details have changed..How do I update this info and still get the 50% discount? Saying my code is already in use...

  • Casual Listener
  • I have been taking advantage of NUS discount but due to a faulty bank card my card details have changed..How do I update this info and still get the 50% discount? Saying my code is already in use...
  • Peter__
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Wierd procedure for getting refund.

I wanted to get a refund for the account I didn't use but direct debit was still active on the card. I got a responce from the stuff saing it's ok but I have to verify some information like birth date, postal code and last four digits on my credit ca...

  • Newbie
  • I wanted to get a refund for the account I didn't use but direct debit was still active on the card. I got a responce from the stuff saing it's ok but I have to verify some information like birth dat...
  • Peter__
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! 6 month trial gone before it started

Hi, I've just started using spotify because one of my friends recommended it to me, saying I could listen to shared music etc for free for 6 months, then if I still liked it, for a 5er a month after or for only 2.5hours a week. "Great" I think. But t...

  • Casual Listener
  • Hi, I've just started using spotify because one of my friends recommended it to me, saying I could listen to shared music etc for free for 6 months, then if I still liked it, for a 5er a month after ...
  • Peter__
  • Community Legend
  • 451 Views
  • 3 replies
  • 0 likes
  • 451 Views
  • 3 replies
  • 0 likes

I can't find a user who just joined. Need to subscribe to her playlist for her wedding!

I'm DJing a friends wedding and am using Spotify as my music source. She just joined and her username is deanalee2013 and the playlist I'm trying to subscribe to is 1234Wedding. I cant figure out how to do it. When I search I get nothing but the top ...

  • Newbie
  • I'm DJing a friends wedding and am using Spotify as my music source. She just joined and her username is deanalee2013 and the playlist I'm trying to subscribe to is 1234Wedding. I cant figure out how...
  • Peter__
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Upgraded to Premium Yesterday, Still Getting Ads and Playlists not Synced

Upgraded yesterday 3/17, and can make playlists on my cellphone but none of my old playlists have been imported, and on my desktop player I am still getting ads! Help?

  • Visitor
  • Upgraded yesterday 3/17, and can make playlists on my cellphone but none of my old playlists have been imported, and on my desktop player I am still getting ads! Help? 
  • Peter__
  • Community Legend
  • 375 Views
  • 4 replies
  • 0 likes
  • 375 Views
  • 4 replies
  • 0 likes