Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8959 Views
  • 1 replies
  • 9 likes
  • Security
  • 8959 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480697 Views
  • 979 replies
  • 111 likes
  • Account
  • 480697 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210584 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210584 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120703 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120703 Views
  • 72 replies
  • 12 likes

About spotify account and facebook

I gave my spotify account and password to a friend and she logged in her facebook.. I would like to log my spotify to my facebook but how can I do it now?

  • Casual Listener
  • I gave my spotify account and password to a friend and she logged in her facebook.. I would like to log my spotify to my facebook but how can I do it now?
  • Peter__
  • Community Legend
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

Can't use my own email address because of bad account creation

I picked a poor day to create an account on Spotify a few months back. Unknown to me at the time, the site was having issues. To make matters worse, I accidently added an extra "l" onto my gmail.com email address. I can't stress how moronic it is tha...

  • Casual Listener
  • I picked a poor day to create an account on Spotify a few months back.  Unknown to me at the time, the site was having issues.  To make matters worse, I accidently added an extra "l" onto m...
  • Peter__
  • Community Legend
  • 541 Views
  • 3 replies
  • 0 likes
  • 541 Views
  • 3 replies
  • 0 likes

Solved!! Spotify premium user got advertising from artist

I pay so I don't have to see/listen on commercials, this include "Orup" That obviously want people to subscribe to his really bad music. I Don't want to see his crap nor what he listens too or other things that include him. It is really anoying becau...

  • Casual Listener
  • I pay so I don't have to see/listen on commercials, this include "Orup" That obviously want people to subscribe to his really bad music. I Don't  want to see his crap nor what he listens too or ...
  • Peter__
  • Community Legend
  • 493 Views
  • 3 replies
  • 0 likes
  • 493 Views
  • 3 replies
  • 0 likes

No more time, can my friends still see me playing my own files?

So I have zero minutes left, I can of course still use Spotify to hear the files that are on my computer. But will my friends still see what I'm playing via Spotify Social?

  • Newbie
  • So I have zero minutes left,  I can of course still use Spotify to hear the files that are on my computer. But will my friends still see what I'm playing via Spotify Social?
  • Liam
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

How to arrange songs in a play list

I'm using spotify on my iPhone and can't figure out how to arrange songs on a created play list??????

  • Newbie
  • I'm using spotify on my iPhone and can't figure out how to arrange songs on a created play list??????
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Solved!! Wrong sign up

I signed up for the premium service yesterday expecting 30 days free. But I accidently just used the standard signup rather than the button for the trial. How do I get th 9.99 refunded to my account?

  • Casual Listener
  • I signed up for the premium service yesterday expecting 30 days free. But I accidently just used the standard signup rather than the button for the trial. How do I get th 9.99 refunded to my account?
  • Peter__
  • Community Legend
  • 557 Views
  • 7 replies
  • 0 likes
  • 557 Views
  • 7 replies
  • 0 likes

Facebook account deactivated. Cannot log in.

Hello everyone. The account which I used to log in is deactivated, and past the point of possible reactivation, which means I cannot log into spotify. How can I Log in ti Spotify or have my music transferred?

  • Newbie
  • Hello everyone.    The account which I used to log in is deactivated, and past the point of possible reactivation, which means I cannot log into spotify. How can I Log in ti Spotify or ...
  • Liam
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Accidental subscription change

Hello Community! I have been using Spotify Unlimited for the past few months. I was clicking about my profile today and accidentally switch my details to "Premium." Is there any way to change it back so I can access my Unlimited offline music? I'd ju...

  • Visitor
  • Hello Community! I have been using Spotify Unlimited for the past few months. I was clicking about my profile today and accidentally switch my details to "Premium." Is there any way to change it ba...
  • Peter__
  • Community Legend
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Please add Canada! We want Spotify Premium

I would like to get Spotify premium, but am unable to do so because you only accept payment from the countries where you've launched. Please add Canada!

  • Newbie
  • I would like to get Spotify premium, but am unable to do so because you only accept payment from the countries where you've launched.  Please add Canada! 
  • Peter__
  • Community Legend
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Connected Accounts

I logged into my friend's spotify & now our accts are connected & all my playlists are gone. Help?

  • Casual Listener
  • I logged into my friend's spotify & now our accts are connected & all my playlists are gone. Help?
  • Liam
  • Community Legend
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Payed for premium but not showing up?

I've been subed. to Spotify for a few months now without any issue. I noticed today that I was back to a free user. I check my bank account and it shows that I payed for this months sub on the same day as always. Not sure what the issue is here?

  • Casual Listener
  • I've been subed. to Spotify for a few months now without any issue. I noticed today that I was back to a free user. I check my bank account and it shows that I payed for this months sub on the same d...
  • Peter__
  • Community Legend
  • 428 Views
  • 3 replies
  • 0 likes
  • 428 Views
  • 3 replies
  • 0 likes

Multiple users

I am a premium subscriber, Mac user and family with Iphone 5. Can my two teenage kids also use MY Spotify account on their Iphone 5? How is this done? 1 has a facebook account while the other does not. Thanks

  • Newbie
  • I am a premium subscriber, Mac user and family with Iphone 5.  Can my two teenage kids also use MY Spotify account on their Iphone 5?  How is this done? 1 has a facebook account while the o...
  • Peter__
  • Community Legend
  • 3091 Views
  • 2 replies
  • 0 likes
  • 3091 Views
  • 2 replies
  • 0 likes

Solved!! Connection problem accessing my account (receipts page) on spotify.com

Hello,At the moment I experience issues connecting to: https://www.spotify.com/nl/account/subscription/ and then more specific: https://www.spotify.com/nl/account/subscription/receipt/ It is impossible to conenct to the latter, resulting in not being...

  • Regular
  • Hello, At the moment I experience issues connecting to:   https://www.spotify.com/nl/account/subscription/   and then more specific: https://www.spotify.com/nl/account/subsc...
  • petshopgrover
  • Regular
  • 821 Views
  • 7 replies
  • 0 likes
  • 821 Views
  • 7 replies
  • 0 likes

Re: Premium Upgrade has not Worked

Says on account details im premium but in the app a free user? how do i fix this need answers asap!

  • Newbie
  • Says on account details im premium but in the app a free user? how do i fix this need answers asap! 
  • Liam
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Not possible to upgrade to spotify premium

Hi, I'm trying to upgrade to Spotify premium... but when i hit that part of the website, the page never loads. Can you please fix it asap as i need my playlists on my mobile devices asap thx!

  • Newbie
  • Hi, I'm trying to upgrade to Spotify premium... but when i hit that part of the website, the page never loads. Can you please fix it asap as i need my playlists on my mobile devices asap 🙂 &nb...
  • SpotBot
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium Upgrade

I have been a Spotify user for many years. Just decided to upgrade to premium. when i click on the upgrade option for the free 30day trial my page just freezes in a blank format. Been trying all day but with no success.; about to give up and stick wi...

  • Casual Listener
  • I have been a Spotify user for many years. Just decided to upgrade to premium. when i click on the upgrade option for the free 30day trial my page just freezes in a blank format. Been trying all day ...
  • Liam
  • Community Legend
  • 582 Views
  • 3 replies
  • 0 likes
  • 582 Views
  • 3 replies
  • 0 likes

Re: downloading music

hey there, i also have a premium account and am wondering how to download the music so i can sync it to my ipod from spotify! Kind regards, Ros

  • Newbie
  • hey there,   i also have a premium account and am wondering how to download the music so i can sync it to my ipod from spotify!   Kind regards, Ros
  • Liam
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Just upgraded to unlimited, want to choose premium instead

Hello! I'm brand new to the spotify community and I have a windows phone 8 handset. I just read that spotify is about to be released for windows phone 8 the same day I upgraded to unlimited status (today). Can I get a refund and upgrade to premium in...

  • Casual Listener
  • Hello!  I'm brand new to the spotify community and I have a windows phone 8 handset.  I just read that spotify is about to be released for windows phone 8 the same day I upgraded to unlimit...
  • pdxhomebrew
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Subscripton that allow more than 3 offline devices?

Is there any subscription that allow more than 3 offline devices? It isn't that hard to go above 3 devices for example private and office laptops, private and work phone as well as tablets. I guess I could use mutiple regular accounts and collaborate...

  • Casual Listener
  • Is there any subscription that allow more than 3 offline devices? It isn't that hard to go above 3 devices for example private and office laptops, private and work phone as well as tablets. &nbsp...
  • Tralla
  • Casual Listener
  • 1721 Views
  • 2 replies
  • 0 likes
  • 1721 Views
  • 2 replies
  • 0 likes

Solved!! Country Change.

Thanks for your help

  • Community Legend
  • Thanks for your help 🙂
  • Liam
  • Community Legend
  • 468 Views
  • 3 replies
  • 0 likes
  • Account
  • 468 Views
  • 3 replies
  • 0 likes