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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 144046 Views
  • 165 replies
  • 12 likes
  • Account
    Free
  • 144046 Views
  • 165 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10211 Views
  • 3 replies
  • 9 likes
  • Security
  • 10211 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 501784 Views
  • 985 replies
  • 112 likes
  • Account
  • 501784 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123526 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123526 Views
  • 74 replies
  • 12 likes

Still not possible to buy premium

I'll try writing here again. I have had premium for a few months. Then I got a new card and forgot to change the card number on my payment information, of course spotify stopped working. However, I have now changed the card number and tried to pay fo...

  • Regular
  • I'll try writing here again. I have had premium for a few months. Then I got a new card and forgot to change the card number on my payment information, of course spotify stopped working. However, I h...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

can i change my Spotify Account name ????

SIMPLES i dont use social media justpurely use Spotify thru PC ... can i change my account USER NAME ??

  • Newbie
  • SIMPLES i dont use social media justpurely use Spotify thru PC ...   can i change my account USER NAME ??
  • user-removed
  • Not applicable
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

WD TV Live Contest E-Mail

I received an e-mail from xxx saying I have won a WD TV Live Player and 3 months of Spotify premium. I remember entering a sweepstakes on Facebook where you had to state your reasons for liking the device but I'm still not sure about this e-mail. Don...

  • Casual Listener
  • I received an e-mail from xxx saying I have won a WD TV Live Player and 3 months of Spotify premium.  I remember entering a sweepstakes on Facebook where you had to state your reasons for liking...
  • Richard
  • Community Legend
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes

Payment after free trial...

Hi, pretty angry with this now.. Just had my free trial and it apparently ended without any notice, and apparently there has been a payment from my paypal to spotify. I NEVER said I wanted to pay for this, and got no notifications... I really want my...

  • Newbie
  • Hi, pretty angry with this now.. Just had my free trial and it apparently ended without any notice, and apparently there has been a payment from my paypal to spotify. I NEVER said I wanted to pay for...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Can't login for weeks. Third e-mail you haven't answered.

My username and password for my original Spotify login does not work anymore. My username for Spotify is: RupbarI pay for Spotify premium through my phone provider, Telia. My premium status should be active.When I login, it says error 410 and I am in...

  • Visitor
  • My username and password for my original Spotify login does not work anymore. My username for Spotify is: Rupbar I pay for Spotify premium through my phone provider, Telia. My premium status shoul...
  • meahtenoha
  • Spotify
  • 1073 Views
  • 6 replies
  • 0 likes
  • 1073 Views
  • 6 replies
  • 0 likes

Been charged for the last seven months having cancelled my subscription in January

I have charges on my pay pal account going back seven months for Spotify Premium even though I cancelled my sunscription in January. Have had no response from my email. Can anyone help?

  • Casual Listener
  • I have charges on my pay pal account going back seven months for Spotify Premium even though I cancelled my sunscription in January. Have had no response from my email. Can anyone help?
  • meahtenoha
  • Spotify
  • 273 Views
  • 4 replies
  • 0 likes
  • 273 Views
  • 4 replies
  • 0 likes

NOT happy. I've been charged £9.99 even though I cancelled my subscription!

I cancelled my subscription to Spotify Premium plenty of time before I was due to be charged, yet you still charged me anyway! I'm not happy at all! Can someone get back to me regarding a refund please?!

  • Casual Listener
  • I cancelled my subscription to Spotify Premium plenty of time before I was due to be charged, yet you still charged me anyway! I'm not happy at all! Can someone get back to me regarding a refund plea...
  • meahtenoha
  • Spotify
  • 387 Views
  • 5 replies
  • 0 likes
  • 387 Views
  • 5 replies
  • 0 likes

i disconnected from facebook and now my premium's gone

disconnected from facebook through the settings. couldn't log back in. aparently created a 2nd account. super retarded. how do i get my premium and my playlists back?

  • Casual Listener
  • disconnected from facebook through the settings. couldn't log back in. aparently created a 2nd account. super retarded. how do i get my premium and my playlists back? 
  • Jonboy86
  • Casual Listener
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Abroad (France) - Spotify Premium stopped working

I just left Sweden for France (and I'll be here for 5 months), and my Spotify Premium account just stopped working because apparently I need to update my information or something. I'm not exactly sure what I need to do since this entire site is in Fr...

  • Newbie
  • I just left Sweden for France (and I'll be here for 5 months), and my Spotify Premium account just stopped working because apparently I need to update my information or something. I'm not exactly sur...
  • Sam
  • Spotify
  • 1443 Views
  • 1 replies
  • 0 likes
  • 1443 Views
  • 1 replies
  • 0 likes

Cancel Premium Account

Hi I want to cancel my Premium Membership. The last step to sign off is giving my password. But I never received a password as I signed-in with my facebook account,... Any idea?

  • Casual Listener
  • Hi I want to cancel my Premium Membership. The last step to sign off is giving my password. But I never received a password as I signed-in with my facebook account,... Any idea?
  • user-removed
  • Not applicable
  • 3306 Views
  • 6 replies
  • 0 likes
  • 3306 Views
  • 6 replies
  • 0 likes

Updated CC info and still unable to get Premium services

Hello, Due to a paypal hack I received new debit and credit cards. Spotify emailed yesterday stating my premium subscription was canceled due to no payment. I updated my debit card information last night and still unable to get premium services on my...

  • Casual Listener
  • Hello,   Due to a paypal hack I received new debit and credit cards.  Spotify emailed yesterday stating my premium subscription was canceled due to no payment.  I updated my debit ...
  • Jude
  • Spotify Legend
  • 308 Views
  • 4 replies
  • 0 likes
  • 308 Views
  • 4 replies
  • 0 likes

Charged Twice for One Subscription

I recently upgraded my free membership to Premium, and was charged twice ($9.99 and $9.99) for it. I sent a help request over a week ago and haven't received a thing regarding it.

  • Casual Listener
  • I recently upgraded my free membership to Premium, and was charged twice ($9.99 and $9.99) for it. I sent a help request over a week ago and haven't received a thing regarding it.
  • Sam
  • Spotify
  • 698 Views
  • 13 replies
  • 0 likes
  • 698 Views
  • 13 replies
  • 0 likes

Solved!! Can't access spotify account

hi, so a couple of days back, i activated the spotify premium from the at&t promotion. before that every thing was working great but after that i haven't been able to sign in to my spotify account from the desktop/mobile app at all. maybe it isn't re...

  • Casual Listener
  • hi, so a couple of days back, i activated the spotify premium from the at&t promotion. before that every thing was working great but after that i haven't been able to sign in to my spotify acco...
  • thoams
  • Casual Listener
  • 1042 Views
  • 2 replies
  • 0 likes
  • 1042 Views
  • 2 replies
  • 0 likes

Problem with new password

Hi, Can´t change my password, it´s saying that there is another one with the same e-mailadress. Please help, must change my password. Regars Snödriva

  • Newbie
  • Hi,   Can´t change my password, it´s saying that there is another one with the same e-mailadress.   Please help, must change my password.   Regars Snödriva
  • David
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

I cannot listen to all the tracks in my Offline List

Hi, Some tracks in my Offline list appear with an exclamation mark and I cannot play them. I can only play few songs in my iPhone even though I have the Premium account. I have been living in China for 1 month and a half, is it because of that? I pai...

  • Newbie
  • Hi,   Some tracks in my Offline list appear with an exclamation mark and I cannot play them. I can only play few songs in my iPhone even though I have the Premium account. I have be...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

upgrade to Premium with a code?

Hi! I am paying for an unlimited account and a client has just given me a free upgrade to Premium for 6 months with a code. When I try redeem code section it just says my code isn't valid. I don't want to have to unsubscribe and subscribe again Help ...

  • Newbie
  • Hi! I am paying for an unlimited account and a client has just given me a free upgrade to Premium for 6 months with a code. When I try redeem code section it just says my code isn't valid.   ...
  • 449 Views
  • 0 replies
  • 0 likes
  • 449 Views
  • 0 replies
  • 0 likes

Question Karna how it Works ?

I get a Bill with the Bank contact and then i have to refer the 10€ to spotify or how does it Works ? Sorry for the Bad english Spoiler (Highlight to read)

  • Newbie
  • I get a Bill with the Bank contact  and then i have to refer  the 10€ to spotify or how does it Works ? Sorry for the Bad english 😕  
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

MIKA - Incorrect artist/album association

This album (MIKA – Mikarimba) clearly doesn't belong under this artist (MIKA). I come accross other things like this occasionally, but don't know where to report them. This album (MIKA – Mika) also doesn't belong.

  • Regular
  • This album (MIKA – Mikarimba) clearly doesn't belong under this artist (MIKA).  I come accross other things like this occasionally, but don't know where to report them.  This album (MI...
  • goawayplease
  • Newbie
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

Cant redeem code!

Hello! I bought a 1 month code at my local grosery store 2 days ago. I wrote the code 20 times, it is correct both with big characters and with numbers. What is wrong!? Yours scincerly Kris

  • Casual Listener
  • Hello! I bought a 1 month code at my local grosery store 2 days ago. I wrote the code 20 times, it is correct both with big characters and with numbers. What is wrong!?   Yours scincerly K...
  • Richard
  • Community Legend
  • 792 Views
  • 1 replies
  • 0 likes
  • 792 Views
  • 1 replies
  • 0 likes

Student card question

I have recently purchased my NUS extra card which entitles me to half price spotify premium. I have got a spotify premium subscription already recurring and am unsure of how to add this feature onto spotify so that I can get my half price premium. Do...

  • Newbie
  • I have recently purchased my NUS extra card which entitles me to half price spotify premium. I have got a spotify premium subscription already recurring and am unsure of how to add this feature onto ...
  • Jude
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes