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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55335 Views
  • 68 replies
  • 25 likes
  • 55335 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27791 Views
  • 5 replies
  • 0 likes
  • 27791 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Recently switched from iOS to Android - need to understand the differences

I recently switched from an iPhone to Android device there are some differences.With iOS once a playlist had completely synched there would be a solid green circle with a black down pointing arrow. On the Android version I'm never seeing that no matt...

  • Casual Listener
  • I recently switched from an iPhone to Android device there are some differences. With iOS once a playlist had completely synched there would be a solid green circle with a black down pointing arro...
  • yycken
  • Casual Listener
  • 348 Views
  • 5 replies
  • 0 likes
  • 348 Views
  • 5 replies
  • 0 likes

Superuser Contribution No history in "recently played" on Android Automotive

PlanPremiumCountryGermanyDevicePolestar 2Operating SystemAndroid Automotive AAOS 10 (not Android Auto) My Question or IssueI can see all my history in "recently played" on my smartphone. I can even see all songs I played in the car with the Spotify a...

  • Regular
  • Plan Premium Country Germany Device Polestar 2 Operating System Android Automotive AAOS 10 (not Android Auto)   My Question or Issue I can see all my history in "recently played" on my...
  • Scorgan
  • Regular
  • 1235 Views
  • 11 replies
  • 0 likes
  • 1235 Views
  • 11 replies
  • 0 likes

Superuser Contribution Desactivar animación de Hz en pantalla de bloqueo android

Necesito desactivar esa animación que aparece cuando bloqueo la pantalla mientras reproduzco música, tengo desactivado desde Android la opción de pantalla siempre activa pero no encontré dónde desactivar eso, y desde Spotify tampoco pude

  • Visitor
  • Necesito desactivar esa animación que aparece cuando bloqueo la pantalla mientras reproduzco música, tengo desactivado desde Android la opción de pantalla siempre activa pero no encontré dónde desact...
  • Mlash
  • Visitor
  • 1225 Views
  • 11 replies
  • 1 likes
  • 1225 Views
  • 11 replies
  • 1 likes

Superuser Contribution playlists featuring the artist disappeared from the artist page

PlanPremium DeviceSamsung Galaxy S20 FE Operating SystemAndroid 12 My Question or IssueIn my Android app, the playlists featuring the artist disappeared from the artist pagebut they do appear on the desktop app. How can I see those playlists on the a...

  • Casual Listener
  • Plan Premium   Device Samsung Galaxy S20 FE   Operating System Android 12   My Question or Issue In my Android app, the playlists featuring the artist disappeared from t...
  • AlejaR
  • Moderator
  • 285 Views
  • 5 replies
  • 0 likes
  • 285 Views
  • 5 replies
  • 0 likes

Solved!! Keeps saying offline randomly on hame tab

Recently my apps started saying under (Good morning) etc tab "you're offline" even though I'm online and allow me to play songs... I've deleted the app fully reinstalled still saying it randomly then goes away after a few seconds.

  • Casual Listener
  • Recently my apps started saying under (Good morning) etc tab "you're offline" even though I'm online and allow me to play songs... I've deleted the app fully reinstalled still saying it randomly then...
  • Vintorious
  • Casual Listener
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Comment mettre une im

Je n'arrive pas à changer les icones de musique dans mes "Fichiers locaux" lorsque je j'écoute celles-ci

  • Visitor
  • Je n'arrive pas à changer les icones de musique dans mes "Fichiers locaux" lorsque je j'écoute celles-ci
  • Vasil
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Viewing spotify notifications makes system unresponsive

I use Oppo Reno 2z. Ive noticed that when I use Spotify, it frequently makes my phone have massive lag spikes, even when the app is running in the background. Ive narrowed it down to the bug happening when I see spotify notifications. the bug is trig...

  • Visitor
  • I use Oppo Reno 2z. Ive noticed that when I use Spotify, it frequently makes my phone have massive lag spikes, even when the app is running in the background. Ive narrowed it down to the bug ...
  • Vasil
  • Moderator
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with Harman Kardon enchant 800 / Spotify connect

PlanPremiumCountrySweden Device(Samsung S 10 plus) Operating System(Android) My Question or IssueHello! I own an Harman kardon enchant 800 which has an Chromecast Audio/Spotify Connect function. It has worked rather flawlessly for the last couple of ...

  • Casual Listener
  •   Plan Premium Country Sweden  Device (Samsung S 10 plus)  Operating System (Android)    My Question or Issue Hello!    I own an Harman kardon enchant ...
  • 11121818335
  • Newbie
  • 6029 Views
  • 19 replies
  • 3 likes
  • 6029 Views
  • 19 replies
  • 3 likes

Superuser Contribution Spotify gets crazy: pauses, changes track every 5 seconds, even plays when the app is closed.

I'm using Spotify on my Android phone. I've had premium for a while now and never before had any problems, but in the past couple of months Spotify has gotten more and more crazy. It stopst the song I'm listening to with no reason, or starts to switc...

  • Newbie
  • I'm using Spotify on my Android phone. I've had premium for a while now and never before had any problems, but in the past couple of months Spotify has gotten more and more crazy. It stopst the song ...
  • AlejaR
  • Moderator
  • 2782 Views
  • 7 replies
  • 0 likes
  • 2782 Views
  • 7 replies
  • 0 likes

Superuser Contribution Sleep timer gone

the ability to turn on sleep timer when listening to music on a device like Alexa is gone. it makes so sense that it isn't available anymore

  • Casual Listener
  • the ability to turn on sleep timer when listening to music on a device like Alexa is gone. it makes so sense that it isn't available anymore
  • Dian
  • Spotify Legend
  • 1505 Views
  • 1 replies
  • 1 likes
  • 1505 Views
  • 1 replies
  • 1 likes

Superuser Contribution Isn't compatible with Google Pixel 3a XL

The app isn't compatible with my phone anymore in Play Store and works only with manual installation. But Google Pixel 3a XL has Android 12.1 and was launched in 2019. What's the problem with this?

  • Visitor
  • The app isn't compatible with my phone anymore in Play Store and works only with manual installation. But Google Pixel 3a XL has Android 12.1 and was launched in 2019. What's the problem with this?
  • Lyubka
  • Moderator
  • 1369 Views
  • 1 replies
  • 0 likes
  • 1369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing on it's own how to stop it on my phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify app is not available for my device OnePlus 10 Pro in Google Play

I don't know why is this happening, because I have brand new device, and there's no reason for Spotify doesn't work. Especially, when hints in my phone recommend to install it.I thought that the reason was the fact that my Google Play account and pay...

  • Casual Listener
  • I don't know why is this happening, because I have brand new device, and there's no reason for Spotify doesn't work. Especially, when hints in my phone recommend to install it. I thought that the re...
  • Tigermovs
  • Casual Listener
  • 1710 Views
  • 2 replies
  • 0 likes
  • 1710 Views
  • 2 replies
  • 0 likes

Cancel recurring payments

Need to cancel payment

  • Visitor
  • Need to cancel payment
  • Amayy
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

フリープランで利用しています。モバイルで聞いていますが、突然、シャッフルモードになりました。シャッフルを止めたいのですが、切りかわってくれません。

プレミアムプランへの加入を勧められる画面表示になり、そこから先に進めません。どうしたら、シャッフルモードを元にもどせますか?

  • Visitor
  • プレミアムプランへの加入を勧められる画面表示になり、そこから先に進めません。 どうしたら、シャッフルモードを元にもどせますか?
  • Prague
  • Community Legend
  • 863 Views
  • 1 replies
  • 1 likes
  • 863 Views
  • 1 replies
  • 1 likes

Superuser Contribution Música offline

Últimamente he tenido problemas al intentar reproducir la música que tengo descargada sin conexión.He estado aproximadamente 1 mes con este mismo problema he intentado de todo pero no me ha funcionado.Alguien por favor ayudeme

  • Newbie
  • Últimamente he tenido problemas al intentar reproducir la música que tengo descargada sin conexión. He estado aproximadamente 1 mes con este mismo problema he intentado de todo pero no me ha funcion...
  • Eni
  • Moderator
  • 570 Views
  • 1 replies
  • 0 likes
  • 570 Views
  • 1 replies
  • 0 likes

Superuser Contribution Background bug found 22.march 2023

Hey yo, during my listening my background of the app got stuck as if it was my playlist that I was previewing before going back in menus.step-by-step of my actions:1. while listening to a song using new shuffle function in song view.2. pressed add to...

  • Casual Listener
  • Hey yo, during my listening my background of the app got stuck as if it was my playlist that I was previewing before going back in menus. step-by-step of my actions: 1. while listening to a song ...
  • Niqutin
  • Casual Listener
  • 468 Views
  • 5 replies
  • 0 likes
  • 468 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why can't i resume my last played song after exiting the app?

I can't resume songs when i leave the app and come back to the app. It just doesn't work. I have to skip the song completely

  • Visitor
  • I can't resume songs when i leave the app and come back to the app. It just doesn't work. I have to skip the song completely
  • Yordan
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mala actualización

Se me cierra la aplicación y se escucha muy mal el audio  

  • Visitor
  • Se me cierra la aplicación y se escucha muy mal el audio   
  • Lyubka
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes