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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42997 Views
  • 66 replies
  • 25 likes
  • 42997 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878284 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878284 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26452 Views
  • 4 replies
  • 0 likes
  • 26452 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify is automatically playing a Playlist everyday at 9

Hey, Spotify is starting a Playlist im normally not listening to (but everytime the same) at 9 on my Samsung Galaxy s20. I already deleted the app and downloaded it. Also changed my password.I read that other people have the same problem but couldn't...

  • Newbie
  • Hey, Spotify is starting a Playlist im normally not listening to (but everytime the same) at 9 on my Samsung Galaxy s20. I already deleted the app and downloaded it. Also changed my password. I re...
  • Dian
  • Spotify Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I do not have recently played artist option available on my android app

PlanFreeCountryMaltaDeviceOneplus 6TOperating SystemAndroid 11 My Question or IssueI used to think this was an automatic thing that showed up in the profile but on my app I do not have the option to toggle recently played artists on or off. I would l...

  • Music Fan
  • Plan Free Country Malta Device Oneplus 6T Operating System Android 11   My Question or Issue I used to think this was an automatic thing that showed up in the profile but on my app I d...
  • maria_f
  • Music Fan
  • 329 Views
  • 2 replies
  • 0 likes
  • Android
    mobile app
    Recently played artists
  • 329 Views
  • 2 replies
  • 0 likes

Superuser Contribution Overlapping genre filters on liked songs

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueAs pictured, the genre filters are overlapping on my liked songs. This happens consistently every time I open the app, and there is no change in how t...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue As pictured, the genre filters are overlapping on my liked songs. This hap...
  • Daimo123
  • Casual Listener
  • 434 Views
  • 5 replies
  • 0 likes
  • 434 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Android Head Unit] Steering Wheel controls (Next, Previous, Pause/Play) don't work on Spotify Lite

PlanPremiumCountryRomaniaDeviceLenovo D1 Car Head Unit (Dedicated Aftermarket Tablet)Operating SystemAndroid 10 My Question or IssueHello devs and community,Maybe I am not the only one, hope so, to experience such an issue with buttons from my car's ...

  • Regular
  • Plan Premium Country Romania Device Lenovo D1 Car Head Unit (Dedicated Aftermarket Tablet) Operating System Android 10   My Question or Issue Hello devs and community, Maybe I am no...
  • dariusL1
  • Regular
  • 1592 Views
  • 8 replies
  • 1 likes
  • Android
    Developer question
    head unit
  • 1592 Views
  • 8 replies
  • 1 likes

Não consigo ouvir uma música em específico que foi lançada ontem

A música foi lançada ontem e se chama Cupido da cantora TINI, todos já conseguem escuta-la mas o meu quando eu coloco não reproduz a música, acho que meu Spotify está com problema.

  • Visitor
  • A música foi lançada ontem e se chama Cupido da cantora TINI, todos já conseguem escuta-la mas o meu quando eu coloco não reproduz a música, acho que meu Spotify está com problema.
  • Bittencourt
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Issues with Last played Being Remembered Between Devices

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 6 Pro, Windows 10 DesktopOperating SystemAndroid 10, Windows 10 My Question or IssueI have recently noticed an issue wherein whenever a song/playlist is started on my mobile device it does not save th...

  • Music Fan
  • Plan Premium Country United States Device Google Pixel 6 Pro, Windows 10 Desktop Operating System Android 10, Windows 10   My Question or Issue I have recently noticed an issue wherein...
  • AlejaR
  • Moderator
  • 1141 Views
  • 8 replies
  • 0 likes
  • 1141 Views
  • 8 replies
  • 0 likes

Superuser Contribution Notifications mute my podcast

PlanPremiumCountryCanadaDevicePixel 7 PROOperating SystemAndroid Version 13 My Question or IssueI was on IOS before and none of that were happening i'm seeing alot of these post and nothing being fix for Android, so basicly while i'm listening to a p...

  • Visitor
  • Plan Premium Country Canada Device Pixel 7 PRO Operating System Android Version 13   My Question or Issue I was on IOS before and none of that were happening i'm seeing alot of these p...
  • Not applicable
  • 1610 Views
  • 4 replies
  • 0 likes
  • 1610 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do I remove a device from current devices?

There is no option to remove device, there are no dots, and log out everywhere didn't work.

  • Visitor
  • There is no option to remove device, there are no dots, and log out everywhere didn't work.
  • Dian
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop playlists from reshuffling

Let's say I start listening to a playlist, like "this is Eric Clapton". I'll pause and resume a few times with the intent to listen to it in order.After a while, playback will stop, while there are remaining songs. If I manually resume from the playl...

  • Visitor
  • Let's say I start listening to a playlist, like "this is Eric Clapton". I'll pause and resume a few times with the intent to listen to it in order. After a while, playback will stop, while there a...
  • Joan
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Locally saved songs sometimes don't work in my favourites playlist

After I play a song a few times that's saved to my device on my favourites plalist I'll get a pop-up saying "Spotify can't play this song right now" and it'll be grayed out with me not being able to play it anymore

  • Newbie
  • After I play a song a few times that's saved to my device on my favourites plalist I'll get a pop-up saying "Spotify can't play this song right now" and it'll be grayed out with me not being able to ...
  • Lyubka
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Pkoi je n arrive plus à écouter spotify sur mon android depuis réinitialisa

Huawei m a fait faire une réinitialisation de mon téléphone et depuis je ne peux plus lire de contenu sur spotify...j ai un rond vert qui tourne...Pourtant il retrouve mon compte gratuit et aucun souci sur pc ou tablette...J ai essayé de télécharger ...

  • Visitor
  • Huawei m a fait faire une réinitialisation de mon téléphone et depuis je ne peux plus lire de contenu sur spotify...j ai un rond vert qui tourne...Pourtant il retrouve mon compte gratuit et aucun sou...
  • kaworu_bloodpaw
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue is giving me trouble

so, I have work tomorrow,l and I usually set up the queue the night before. I was doing so, when as I added songs the the queue the section from my playlist got smaller and smaller 'till I was unable to add anymore songs. even adding songs directly f...

  • Casual Listener
  • so, I have work tomorrow,l and I usually set up the queue the night before. I was doing so, when as I added songs the the queue the section from my playlist got smaller and smaller 'till I was unable...
  • fluffy_monkey
  • Regular
  • 437 Views
  • 7 replies
  • 0 likes
  • 437 Views
  • 7 replies
  • 0 likes

Superuser Contribution The premium Duo plan does it have commercials?

I'm the original account holder. My Duo partner gets commercials and I'm supposedly have the premium Duo plan.

  • Newbie
  • I'm the original account holder. My Duo partner gets commercials and I'm supposedly have the premium Duo plan.
  • Joan
  • Moderator
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to use an Android phone as account agnostic connect player?

how can I use an Android phone as a Spotify Connect player?I don't want it to be bound to a Spotify account, as my wife and I want to access it alternately.To be clear: I'm talking about a phone connected to a stereo system, to be controlled by two o...

  • Music Fan
  • how can I use an Android phone as a Spotify Connect player? I don't want it to be bound to a Spotify account, as my wife and I want to access it alternately. To be clear: I'm talking about a phone ...
  • Lyubka
  • Moderator
  • 1232 Views
  • 7 replies
  • 0 likes
  • 1232 Views
  • 7 replies
  • 0 likes

Superuser Contribution Unable to play certain podcast (fest und flauschig)

Plan: PremiumCountry: GermanyDevice: Fairphone 4Operating System: Android 11 (by iodéOS) Hi folks,I've been searching for some time now in the forum, but could not find anything that is exactly like my problem. Everything works fine in the spotify ap...

  • Regular
  •   Plan: Premium Country: Germany Device: Fairphone 4 Operating System: Android 11 (by iodéOS)   Hi folks, I've been searching for some time now in the forum, but ...
  • Nics0n
  • Visitor
  • 738 Views
  • 12 replies
  • 0 likes
  • 738 Views
  • 12 replies
  • 0 likes

Superuser Contribution My music is not downloaded when I'm offline

Hello community!I have a problem with my spotify application, I downloaded my music online, and all is ok, I can play music and everything is ok, but when my spotify is offline, my music can´t play because it show as not downloaded, but I downloaded ...

  • Newbie
  • Hello community! I have a problem with my spotify application, I downloaded my music online, and all is ok, I can play music and everything is ok, but when my spotify is offline, my music can´t play...
  • Joan
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • Android
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution No sound is played if I switch to next song.

No sound is played if I switch to next song. I need to press pause and then play for sound reproduction.

  • Visitor
  • No sound is played if I switch to next song. I need to press pause and then play for sound reproduction.
  • Alex
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connect only works after reinstall

When i try to use Spotify connect at home, the app connects to the device, but the connect icon in the app keeps flashing and ultimately fails.I have tried multiple devices with the same issue.If i reinstall the app on my phone it works the first tim...

  • Newbie
  • When i try to use Spotify connect at home, the app connects to the device, but the connect icon in the app keeps flashing and ultimately fails. I have tried multiple devices with the same issue. ...
  • Joan
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution View Wrapped Stats From Previous Years

Is there any way to view your Wrapped stats from previous years? I can access previous playlists, but I'd also like to be able to see the stats from previous years. I can't find a way view any stats for any Wrapped after the current Wrapped story is ...

  • Regular
  • Is there any way to view your Wrapped stats from previous years? I can access previous playlists, but I'd also like to be able to see the stats from previous years. I can't find a way view any stats ...
  • Taylith
  • Community Legend
  • 23837 Views
  • 1 replies
  • 4 likes
  • 23837 Views
  • 1 replies
  • 4 likes

My canvas feature disappeared once I upgraded it to premium

I upgraded to Spotify premium yesterday, and I'm unable to see the canvas feature.

  • Visitor
  • I upgraded to Spotify premium yesterday, and I'm unable to see the canvas feature.
  • Sebasty
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes