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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42809 Views
  • 66 replies
  • 25 likes
  • 42809 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878184 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878184 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26416 Views
  • 4 replies
  • 0 likes
  • 26416 Views
  • 4 replies
  • 0 likes

Superuser Contribution Micro pauses and clicking sound during playback

Got a new Spotify App ugrade yesterday on my HTC One S. After the upgrade the songs are littered with micro pauses and clicking sounds. Does not matter if the song is downloaded or streamed. The background noise and the micro pauses makes listening t...

  • Casual Listener
  • Got a new Spotify App ugrade yesterday on my HTC One S. After the upgrade the songs are littered with micro pauses and clicking sounds. Does not matter if the song is downloaded or streamed. T...
  • Jeremy
  • Spotify Legend
  • 1468 Views
  • 5 replies
  • 3 likes
  • 1468 Views
  • 5 replies
  • 3 likes

Solved!!Superuser Contribution Can't Sort Playlists

PlanPremiumCountryIsraelDeviceXiaomi Note 9 ProOperating SystemAndroid My Question or IssueAfter the newest update, there's no option to sort playlist.

  • Casual Listener
  • Plan Premium Country Israel Device Xiaomi Note 9 Pro Operating System Android   My Question or Issue After the newest update, there's no option to sort playlist.
  • IdoDavni
  • Casual Listener
  • 1490 Views
  • 3 replies
  • 0 likes
  • 1490 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't play songs...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I am not able to play songs for 2 days. When I press play button nothing happens. Button t...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, ...
  • Jeremy
  • Spotify Legend
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

Superuser Contribution App crashes when opening playlist or album

PlanFree/PremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Advan S50 PrimeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Help who ever got the same problem as myMy spotify can't open the pl...

  • Visitor
  • Plan Free/Premium Country Indonesia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Advan S50 Prime Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Questio...
  • Mihail
  • Spotify Legend
  • 2000 Views
  • 3 replies
  • 0 likes
  • Android
    Crash
  • 2000 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Autoplay dousnt work on my phone but it does on my computer

PlanFree/PremiumCountryNetherlandDeviceHuawei Mate 20Operating SystemAndroid Version 10 My Question or Issuehey guys i was wondering why my autoplay isnt workin on my smartphone i tryed literally everything Clean storage Empty Storage Cleaning cache ...

  • Casual Listener
  • Plan Free/Premium Country Netherland Device Huawei Mate 20 Operating System Android Version 10   My Question or Issue hey guys i was wondering why my autoplay isnt workin on my smartph...
  • Ver
  • Spotify Legend
  • 393 Views
  • 3 replies
  • 1 likes
  • 393 Views
  • 3 replies
  • 1 likes

Superuser Contribution I want you to update the UI of the Android App

PlanPremiumCountryJapan DeviceXPERIA 1IIOperating SystemAndroid 11 My Question or IssueLast year, the UI for the iOS version of the album and playlist screens changed.But the Android version still has the old UI.I want Android to implement a beautifu...

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  • Regular
  • Plan Premium Country Japan   Device XPERIA 1II Operating System Android 11   My Question or Issue Last year, the UI for the iOS version of the album and playlist screens changed....
  • flox44
  • Regular
  • 1258 Views
  • 2 replies
  • 3 likes
  • 1258 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution June 2021 update broke skip 15s for Bluetooth headphones

Updated to latest Spotify for Android (June 11 update) and could no longer skip back and forward 15 seconds, instead it skips episodes. Reverted back to a May 2021 version and problem fixed. I notice same issue was raised in June 2019 as a weird coin...

  • Casual Listener
  • Updated to latest Spotify for Android (June 11 update) and could no longer skip back and forward 15 seconds, instead it skips episodes. Reverted back to a May 2021 version and problem fixed. I notice...
  • 7xc3-s9or_tlj
  • Regular
  • 5353 Views
  • 45 replies
  • 13 likes
  • 5353 Views
  • 45 replies
  • 13 likes

Superuser Contribution Spotify Stuck on Android

PlanPremiumCountryUSOperating SystemAndroid latestDevice: Galaxy S21 Ultra My Question or IssueThe app gets stuck such that it keeps playing music through a Bluetooth device but the song is the first one on that Playlist. Similar behavior on Android ...

  • Casual Listener
  • Plan Premium Country US Operating System Android latest Device: Galaxy S21 Ultra   My Question or Issue The app gets stuck such that it keeps playing music through a Bluetooth device bu...
  • Eni
  • Moderator
  • 1674 Views
  • 3 replies
  • 1 likes
  • 1674 Views
  • 3 replies
  • 1 likes

Removing Songs from Local Music List

On my device, I "remove track from playlist" in the Local Music list, and then when I restart the program, they show back up again. It would be great if the UI could be updated to make it so that when they are removed from the playlist, they are perm...

  • Casual Listener
  • On my device, I "remove track from playlist" in the Local Music list, and then when I restart the program, they show back up again. It would be great if the UI could be updated to make it so that whe...
  • StevenTillson02
  • Regular
  • 2617 Views
  • 2 replies
  • 1 likes
  • 2617 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify has stopped playing in Android Auto

Android Auto boots fine, but when I try to play Spotify it just pauses instantly (no sound). I also think the sound won't work in Waze through android auto either. Sound plays fine through car headset audio (Bluetooth) so not a speaker issue. It was ...

  • Newbie
  •   Android Auto boots fine, but when I try to play Spotify it just pauses instantly (no sound). I also think the sound won't work in Waze through android auto either. Sound plays fine through ca...
  • Julian
  • Moderator
  • 909 Views
  • 1 replies
  • 1 likes
  • 909 Views
  • 1 replies
  • 1 likes

Superuser Contribution Play audio files on NAS from Android app?

PlanPremiumCountryCanada DeviceSamsung Galaxy S21 UltraOperating SystemAndroid 11 My Question or IssueHey all, how do I play audio files that are stored on my NAS (connected to my home network) from the Android app? I googled a bit but haven't figure...

  • Casual Listener
  • Plan Premium Country Canada  Device Samsung Galaxy S21 Ultra Operating System Android 11   My Question or Issue Hey all, how do I play audio files that are stored on my NAS (con...
  • Ver
  • Spotify Legend
  • 1656 Views
  • 5 replies
  • 0 likes
  • 1656 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cannot control Spotify from external devices anymore

PlanPremiumCountryRomaniaDeviceGoogle Pixel 5Operating SystemAndroid 11 My Question or IssueI cannot control Spotify from external devices anymore since update to Android 11. I cannot skip songs from the car controls anymore (BMW x1 F48, ID6 ) and ne...

  • Casual Listener
  •   Plan Premium Country Romania Device Google Pixel 5 Operating System Android 11   My Question or Issue I cannot control Spotify from external devices anymore since update to And...
  • Jeremy
  • Spotify Legend
  • 817 Views
  • 3 replies
  • 0 likes
  • 817 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Error with spotify connection

Hi guys, my problem comes from the fact that when I start my Spotify application from my device it doesn't work at all well. When I connect with the mobile data it works correctly but connecting through Wi-Fi does not work well. I have sent several e...

  • Music Fan
  • Hi guys, my problem comes from the fact that when I start my Spotify application from my device it doesn't work at all well. When I connect with the mobile data it works correctly but connecting thro...
  • Eni
  • Moderator
  • 530 Views
  • 3 replies
  • 2 likes
  • 530 Views
  • 3 replies
  • 2 likes

Superuser Contribution Local files won't download on my OnePlus 3T

PlanPremiumCountryUAEDeviceOnePlus 3TOperating SystemAndroid 9 My Question or Issue1. I turned on local files from pc.2. Added them to a new playlist.3. Tried to download that playlist on my phone4. The files on my phone remain unavailable and show t...

  • Visitor
  •   Plan Premium Country UAE Device OnePlus 3T Operating System Android 9   My Question or Issue 1. I turned on local files from pc. 2. Added them to a new playlist. 3. Tried to ...
  • Eni
  • Moderator
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Die Drei Fragezeichen Workaround

Für alle in der Community die Probleme mit der albenanzeige von "Die drei ???" Haben, bei mir stürzt die app nach der Anzeige aller Alben ab und es lässt sich auch kein Album öffnen. WORKAROUND: gebt in die Suche: "Die drei Fragezeichen" ein und anst...

  • Visitor
  • Für alle in der Community die Probleme mit der albenanzeige von "Die drei ???" Haben, bei mir stürzt die app nach der Anzeige aller Alben ab und es lässt sich auch kein Album öffnen.    W...
  • okazaky
  • Visitor
  • 6405 Views
  • 1 replies
  • 4 likes
  • Die drei Fragezeichen
  • 6405 Views
  • 1 replies
  • 4 likes

Superuser Contribution Can not connect to Sonos speaker

PlanPremiumCountrySouth koreaDeviceSamsung Galaxy 10Operating SystemAndroid 11My Question or IssueAlways fail to connect to Sonos speaker even though Sonos are searched in the Spotify latest app version

  • Visitor
  •   Plan Premium Country South korea Device Samsung Galaxy 10 Operating System Android 11 My Question or Issue Always fail to connect to Sonos speaker even though Sonos are searched in t...
  • Eni
  • Moderator
  • 350 Views
  • 1 replies
  • 1 likes
  • 350 Views
  • 1 replies
  • 1 likes

Superuser Contribution My 1st spotify account doesn't have the lyrics feature, but my other spotify accounts has it.

PlanPremiumCountryPhilippinesDevice(Samsung A6)Operating System(Android Oreo) My Question or IssueHi, The lyrics feature didn't appear on my original account but after hearing that the lyrics feature is back, i wanted it too but it doesn't appear. I ...

  • Casual Listener
  • Plan Premium Country Philippines Device (Samsung A6) Operating System (Android Oreo)   My Question or Issue Hi,   The lyrics feature didn't appear on my original account bu...
  • Ver
  • Spotify Legend
  • 1872 Views
  • 7 replies
  • 7 likes
  • complaint
  • 1872 Views
  • 7 replies
  • 7 likes

Superuser Contribution Unable to trigger playback frol Android app and use as remote control for my Echo Dot

My Question or IssueMy Echo Dot is not visible in the Spotify app. I can start playing anything on the echo using voice and then use the Spotify app on my phone as a remote control. But I'm not able to start/resume playback on the Echo Dot directly f...

  • Casual Listener
  • My Question or Issue My Echo Dot is not visible in the Spotify app. I can start playing anything on the echo using voice and then use the Spotify app on my phone as a remote control. But I'm not abl...
  • Novy
  • Moderator
  • 536 Views
  • 5 replies
  • 0 likes
  • Alexa
    Android 10
    Echo Dot
  • 536 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changes not visible on mobile devices

PlanFreeCountryNetherlandsDeviceSamsung A32, Samsung Tab A 10.1Operating SystemAndroid 10 My Question or IssueFor some reason everything is shown correctly on the desktop, but not on my mobile phone and tablet. There are four playlists (none of them ...

  • Music Fan
  • Plan Free Country Netherlands Device Samsung A32, Samsung Tab A 10.1 Operating System Android 10   My Question or Issue For some reason everything is shown correctly on the desktop, bu...
  • Elena
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 342 Views
  • 1 replies
  • 0 likes