Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50885 Views
  • 66 replies
  • 25 likes
  • 50885 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881518 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881518 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27283 Views
  • 4 replies
  • 0 likes
  • 27283 Views
  • 4 replies
  • 0 likes

Superuser Contribution song art and title repeatedly stuck in the now playing screen

individualPremiumCanada Devicegalaxy s21 feOperating System8.6.26.897 My Question or Issuethis is a weird issue to explain, 1-5 different song art and titles get stuck in now playing, it will still play different songs but now playing will not displa...

  • Visitor
  •   individual Premium Canada   Device galaxy s21 fe Operating System 8.6.26.897   My Question or Issue this is a weird issue to explain, 1-5 different song art and titles get...
  • Jeremy
  • Spotify Legend
  • 916 Views
  • 1 replies
  • 0 likes
  • 916 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Spotify app causes Galaxy Watch sensor malfunction

PlanPremiumCountrySouth AfricaDeviceGalaxy Watch, Galaxy S10Operating SystemTizen 5.5.01, Android 11 My Question or IssueAfter using the spotify app in offline mode on my Galaxy Watch, the wake up gesture, heart rate monitor, sleep monitor etc. stop ...

  • Casual Listener
  • Plan Premium Country South Africa Device Galaxy Watch, Galaxy S10 Operating System Tizen 5.5.01, Android 11   My Question or Issue After using the spotify app in offline mode on my Gal...
  • CarlosE
  • Moderator
  • 790 Views
  • 8 replies
  • 2 likes
  • 790 Views
  • 8 replies
  • 2 likes

Superuser Contribution Can't connect Android Spotify to a new BMW Mini

PlanFamilyCountryUKDeviceSamsung Galaxy S5, Samsung Galaxy S7 Edge, Samsung Galaxy S10+, OnePlus 6TOperating SystemAndroid (latest vesion of each phone OS and firmware) My Question or IssueHow does one connect ndroid Spotify to the Mini? We can play ...

  • Casual Listener
  • Plan Family Country UK Device Samsung Galaxy S5, Samsung Galaxy S7 Edge, Samsung Galaxy S10+, OnePlus 6T Operating System Android (latest vesion of each phone OS and firmware)   My Ques...
  • turbojezz
  • Casual Listener
  • 5094 Views
  • 9 replies
  • 2 likes
  • 5094 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Andriod wont continue song form windows app.

PlanPremiumCountry DeviceGoogle Pixel 4a5g (the computer I use is a Thinkpad running Windows 10)Operating SystemAndroid version 11. My Question or IssueIf I use my computer to listen to Spotify, I can continue whatever song/playlist/queue I was liste...

  • Casual Listener
  • Plan Premium Country   Device Google Pixel 4a5g (the computer I use is a Thinkpad running Windows 10) Operating System Android version 11.   My Question or Issue If I use my compu...
  • Eni
  • Moderator
  • 429 Views
  • 3 replies
  • 1 likes
  • 429 Views
  • 3 replies
  • 1 likes

Superuser Contribution Please fix the navbar implementation for Android

DeviceOnePlus 7 ProOperating SystemAndroid 11 My Question or Issue:The navbar background color in Spotify for Android is always black (see screenshot). However, the background of the navbar should match the color of the toolbar above it. This is how ...

  • Visitor
  • Device OnePlus 7 Pro Operating System Android 11   My Question or Issue: The navbar background color in Spotify for Android is always black (see screenshot). However, the background of the...
  • Mihail
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

[Android][Other] Multiple now playing notifications

  Ever since I've started using Android Auto my phone has been reporting two separate now playing notifications. If I click play on the second notification it plays whatever song is on the first. It's like it's a glitched notification. Whenever I cle...

Screenshot_20210519-062611_CPL.jpg Screenshot_20210519-062617_CPL.jpg
  • Newbie
  •     Ever since I've started using Android Auto my phone has been reporting two separate now playing notifications. If I click play on the second notification it plays whatever song is on the fi...
  • 864 Views
  • 0 replies
  • 1 likes
  • Android
    Other
  • 864 Views
  • 0 replies
  • 1 likes

Superuser Contribution Some local fills wont download

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A8 (2018)Operating SystemAndroidMy Question or IssueI have seen many topics about this issue but non of the "solutions" help. I have a list with some local fills and most of them play on my computer and o...

  • Casual Listener
  • Plan Premium Country Belgium Device Samsung Galaxy A8 (2018) Operating System Android My Question or Issue I have seen many topics about this issue but non of the "solutions" help.  I h...
  • Mihail
  • Spotify Legend
  • 519 Views
  • 5 replies
  • 0 likes
  • local file
  • 519 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Android] Too many ads

PlanFreeCountryUSDeviceGalaxy S10 My Question or IssueI understand that I'm using the free version of the app and as such I'm going to have to listen to ads but there are way too many. If I'm lucky I can listen to 2 songs before another set of ads be...

  • Regular
  • Plan Free Country US Device Galaxy S10   My Question or Issue I understand that I'm using the free version of the app and as such I'm going to have to listen to ads but there are way too...
  • Alex
  • Spotify Legend
  • 895 Views
  • 1 replies
  • 2 likes
  • 895 Views
  • 1 replies
  • 2 likes

Superuser Contribution Music wouldn't play, reinstalled, now I can't log in

PlanFamilyCountryGermanyDeviceSamsung J6 I opened Spotify this morning and tried to play music but nothing would play. I could see the songs but nothing happened when I clicked on them. It also wouldn't load albums or playlists. I have been having pr...

  • Casual Listener
  • Plan Family Country Germany Device Samsung J6   I opened Spotify this morning and tried to play music but nothing would play. I could see the songs but nothing happened when I clicked on ...
  • Alex
  • Spotify Legend
  • 656 Views
  • 6 replies
  • 0 likes
  • 656 Views
  • 6 replies
  • 0 likes

Superuser Contribution So hard to find anything since latest terrible update

I have been such a fan of Spotify and Premium member since 2017. I tell everyone how much I love it and recommend it all the time. But I'm about ready to cancel. The latest update is the suckiest suck that ever sucked. It is not user friendly at all ...

  • Casual Listener
  • I have been such a fan of Spotify and Premium member since 2017. I tell everyone how much I love it and recommend it all the time. But I'm about ready to cancel.   The latest update is the suc...
  • Alex
  • Spotify Legend
  • 403 Views
  • 1 replies
  • 2 likes
  • 403 Views
  • 1 replies
  • 2 likes

Superuser Contribution equalizer is not persistent

PlanPremiumCountryTurkeyDeviceRedmi 7AOperating SystemAndroid 10 My issue: Equalizer's effect is randomly disappearing either when the track is changed, or rewinded-skipped. The behaviour is entirely random, that equalizer is in action , although som...

  • Gig Goer
  • Plan Premium Country Turkey Device Redmi 7A Operating System Android 10   My issue:   Equalizer's effect is randomly disappearing either when the track is changed, or rewinde...
  • ismailkahraman
  • Gig Goer
  • 1801 Views
  • 11 replies
  • 1 likes
  • 1801 Views
  • 11 replies
  • 1 likes

No "Local Files" options for Android devices

PlanPremiumCountryUSDeviceMotorola G6Operating SystemAndroid My Question or IssueI have noticed that on desktops and iOS devices that there is a category for Local Files under the settings menu, however, on android devices, there is no category. Spot...

  • Casual Listener
  • Plan Premium Country US Device Motorola G6 Operating System Android   My Question or Issue I have noticed that on desktops and iOS devices that there is a category for Local Files unde...
  • Emilia_8
  • Community Legend
  • 2877 Views
  • 5 replies
  • 0 likes
  • Android
    local files
  • 2877 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify is not working on Mobile data (Vodafone 4G), works fine on Wifi though

I use Spotify Premium, things were going good till March 2020, post that it is not working on Mobile Data, works great with Wifi though. I have tried almost all the possible solution, installing the app again, deleting app data and cache, giving all ...

  • Casual Listener
  • I use Spotify Premium, things were going good till March 2020, post that it is not working on Mobile Data, works great with Wifi though. I have tried almost all the possible solution, installing the ...
  • Tommzy
  • Visitor
  • 29960 Views
  • 8 replies
  • 5 likes
  • Account
    Other
  • 29960 Views
  • 8 replies
  • 5 likes

Superuser Contribution Spotify doesn't load at all, not even an error

PlanPremiumCountryU.S.DeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueI've had this app for a long time and have had no trouble with it until the newest update. I've tried uninstalling, updating everything, cleaning the cache of th...

  • Visitor
  • Plan Premium Country U.S. Device Samsung Galaxy S8 Operating System Android    My Question or Issue I've had this app for a long time and have had no trouble with it until the new...
  • Ver
  • Spotify Legend
  • 532 Views
  • 8 replies
  • 0 likes
  • 532 Views
  • 8 replies
  • 0 likes

[Android][Connect] Kann mich nicht in die App loggen

Nutze die app seit Jahren problemlos, bis vor kurzem ständig die Meldung kam, ich wäre nicht mit dem Internet verbunden, obwohl das nicht der Fall war. Habe versucht das Handy neu zu starten, das Cache gelöscht und schließlich die app de- und wieder ...

  • Visitor
  • Nutze die app seit Jahren problemlos, bis vor kurzem ständig die Meldung kam, ich wäre nicht mit dem Internet verbunden, obwohl das nicht der Fall war. Habe versucht das Handy neu zu starten, das Cac...
  • 304 Views
  • 0 replies
  • 0 likes
  • Android
    Connect
  • 304 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Android] App is showing only the last episode on feed

PlanPremiumCountryBrasilDeviceSamsung Galaxy S10Operating SystemAndroid 11 My IssueFor some reason, two of my favorites podcasts program is showing only 1 episode at time on my feed. When they release the second episode, even when I don't listen to t...

  • Visitor
  • Plan Premium Country Brasil Device Samsung Galaxy S10 Operating System Android 11   My Issue For some reason, two of my favorites podcasts program is showing only 1 episode at time on ...
  • Ver
  • Spotify Legend
  • 553 Views
  • 3 replies
  • 0 likes
  • podcast
  • 553 Views
  • 3 replies
  • 0 likes

Galaxy Watch Active 2 connection problem

PlanPremiumCountryPolandDeviceGalaxy S10+, Galaxy Watch Active 2Operating SystemAndroid 10 My Question or IssueHello,I have a problem with a connection between my phone and my smartwatch. At the beginning, it worked flawlessly but now I'm getting som...

  • Newbie
  • Plan Premium Country Poland Device Galaxy S10+, Galaxy Watch Active 2 Operating System Android 10   My Question or Issue Hello, I have a problem with a connection between my phone and...
  • khoadley923
  • Visitor
  • 1135 Views
  • 2 replies
  • 4 likes
  • 1135 Views
  • 2 replies
  • 4 likes

Superuser Contribution Android Auto and Motion Sense

PlanPremiumCountryCanadaDevicePixel 4 XLOperating SystemAndroid 11 My Question or IssueWhen utilizing Spotify to play music through Android Auto, Motion Sense controls do not work. The Motion Sense bar will light up and accept input (shows left and r...

  • Regular
  • Plan Premium Country Canada Device Pixel 4 XL Operating System Android 11   My Question or Issue When utilizing Spotify to play music through Android Auto, Motion Sense controls do not...
  • CarlosE
  • Moderator
  • 1122 Views
  • 8 replies
  • 0 likes
  • 1122 Views
  • 8 replies
  • 0 likes

Superuser Contribution Notifications don't update

PlanPremiumCountryGermany DeviceGalaxy S21Operating SystemAndroid 11 App version 8.6.26.897 My Question or IssueLately (probably the last week) I've noticed the Spotify persistent notification doesn't update. It appears once, with the track you're pl...

  • Music Fan
  • Plan Premium Country Germany   Device Galaxy S21 Operating System Android 11   App version 8.6.26.897     My Question or Issue Lately (probably the last week) I've n...
  • LiveTrash
  • Casual Listener
  • 1371 Views
  • 2 replies
  • 0 likes
  • 1371 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unable to Like Songs

My Question or IssueHi, after the new update that was put out on the Google Play Store this week I have been unable to like any songs in the app. I have cleared the cache for the app but that hasn't made any difference. I am able to search for songs/...

  • Regular
  • My Question or Issue Hi, after the new update that was put out on the Google Play Store this week I have been unable to like any songs in the app. I have cleared the cache for the app but that hasn'...
  • Jeremy
  • Spotify Legend
  • 587 Views
  • 3 replies
  • 0 likes
  • 587 Views
  • 3 replies
  • 0 likes