Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 54045 Views
  • 68 replies
  • 25 likes
  • 54045 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27697 Views
  • 5 replies
  • 0 likes
  • 27697 Views
  • 5 replies
  • 0 likes

Found a solution to virtually all Samsung Galaxy S6 Tablet I have been having.

For weeks I've had nothing but problems with Spotify (premium) on my Android tablet. Every issue you can think of pretty much. I realized that on my tablet, my Time & Date was (for whatever reason) 2 hours ahead of my actual time zone (and time zone ...

  • Casual Listener
  • For weeks I've had nothing but problems with Spotify (premium) on my Android tablet. Every issue you can think of pretty much.      I realized that on my tablet, my Time & Date ...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution UI changes do not happen on my older Spotify account

CountryBelgiumDeviceSamsung Galaxy a50Operating SystemAndroid 10 Hi! I was lately thinking about those UI changes happend at the beginning of the year. I still don't have it on my account, so I tried making another account. That new account actually ...

Screenshot_20200809-171439_Spotify.jpg
  • Casual Listener
  •     Country Belgium Device Samsung Galaxy a50 Operating System Android 10     Hi!   I was lately thinking about those UI changes happend at the beginning of the y...
  • Mihail
  • Spotify Legend
  • 1563 Views
  • 3 replies
  • 0 likes
  • 1563 Views
  • 3 replies
  • 0 likes

Superuser Contribution More Recently Played

This applies mostly to Android, but a little bit to the desktop as well. How do I see more than 12 items in the Recently Played tab? I'm coming from Google Play Music and so far I find Spotify to be incredibly limiting. The main way I would usually l...

  • Visitor
  • This applies mostly to Android, but a little bit to the desktop as well.   How do I see more than 12 items in the Recently Played tab?   I'm coming from Google Play Music and so far I f...
  • Mihail
  • Spotify Legend
  • 1086 Views
  • 2 replies
  • 0 likes
  • 1086 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stopped while opening YoWhatsApp?

PlanFree/PremiumCountry Device(Android 9, Xiaomi k20 pro) My Question or IssueI am using Spotify while working in conjunction with my Bluetooth headset. I have set my YoWhatsApp Messages-Tone to "none" but this leads to Spotify crashing when I receiv...

  • Casual Listener
  • Plan Free/Premium Country   Device (Android 9, Xiaomi k20 pro)   My Question or Issue I am using Spotify while working in conjunction with my Bluetooth headset. I have set my YoWhat...
  • TriciaThornton
  • Casual Listener
  • 499 Views
  • 2 replies
  • 0 likes
  • 499 Views
  • 2 replies
  • 0 likes

Superuser Contribution Volume through "connect to device" Bug

PlanFreeCountryEcuador My phone: OnePlus 5T Version: Android 10 Playing a song from my phone to an Amazon Echo through the "connect to a device" feature does not let me control the volume of said speaker how it's supposed to. (Check detailed explanat...

  • Newbie
  •   Plan Free Country Ecuador     My phone: OnePlus 5T   Version: Android 10   Playing a song from my phone to an Amazon Echo through the "connect to a device" featu...
  • Mihail
  • Spotify Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Group session is Premium only but I have premium

PlanPremium DuoCountryRomaniaDeviceSamsung Galaxy J5Operating SystemAndroid Pie My Question or IssueI got "Group session is Premium only (for now)" but I have Premium Duo.

  • Newbie
  • Plan Premium Duo Country Romania Device Samsung Galaxy J5 Operating System Android Pie   My Question or Issue I got "Group session is Premium only (for now)" but I have Premium Du...
  • Noah
  • Spotify Star
  • 3870 Views
  • 1 replies
  • 1 likes
  • 3870 Views
  • 1 replies
  • 1 likes

Superuser Contribution syncing playlists

PlanPremiumCountryUSADeviceGalaxy Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI noticed recently that some of my songs are greyed out on my phone, but they are not on my desktop I want to sync the playlists but I cant ...

  • Music Fan
  • Plan Premium Country USA Device Galaxy Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I noticed recently that some of my songs are greyed out on ...
  • Elena
  • Moderator
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution app do not work

PlanFree/PremiumCountryUKDevicexiaomiOperating SystemandroidMy Question or IssueHi everyone,Long time ago I open a spotify account. I cant open my account through my phone. Always tell me that I am offline or not connected. but I can connect through ...

  • Visitor
  • Plan Free/Premium Country UK Device xiaomi Operating System android My Question or Issue Hi everyone, Long time ago I open a spotify account. I cant open my account through my phone. Always...
  • Elena
  • Moderator
  • 372 Views
  • 2 replies
  • 1 likes
  • 372 Views
  • 2 replies
  • 1 likes

Superuser Contribution Liked songs list dissapeared

PlanPremium for StudentsCountryMexicoDeviceSamsung Grand PrimeOperating SystemAndroid MarshmallowHi! This past week I've been having troubles with the Liked songs list, it just dissapeared and when I rap on it the app closes. The songs that should be...

  • Casual Listener
  • Plan Premium for Students Country Mexico Device Samsung Grand Prime Operating System Android Marshmallow Hi! This past week I've been having troubles with the Liked songs list, it just dissap...
  • ValeNuñez
  • Casual Listener
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Messing with quality messed up songs

Ok so I turned the sound quality up to high and now all my songs are messed up. I can't hear the drums in any of the songs like I could before is there anyway to fix this issue?

  • Visitor
  • Ok so I turned the sound quality up to high and now all my songs are messed up. I can't hear the drums in any of the songs like I could before is there anyway to fix this issue?
  • user-removed
  • Not applicable
  • 815 Views
  • 2 replies
  • 0 likes
  • 815 Views
  • 2 replies
  • 0 likes

Why can't I see the tracklists on certain albums

I'm using Premium but this wasn't an issue yesterday. It's not that big of a problem but I thought I'd ask if theres a solution for this or not.Thank you!   

Screenshot_20200811-002004.jpg Screenshot_20200811-002042.jpg
  • Visitor
  • I'm using Premium but this wasn't an issue yesterday. It's not that big of a problem but I thought I'd ask if theres a solution for this or not. Thank you! 🙂    
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Offline Playlist for Nvidia Shield

PlanPremiumDeviceNvidia Shield Operating SystemAndroid Oreo My Question or IssueI've been using Spotify for years and was always happy with the functionality on my desktop or mobile phones. I recently purchased a nvidia shield, that is now acting as ...

  • Casual Listener
  • Plan Premium Device Nvidia Shield  Operating System Android Oreo   My Question or Issue I've been using Spotify for years and was always happy with the functionality on my desk...
  • Snowhecht
  • Casual Listener
  • 1382 Views
  • 2 replies
  • 1 likes
  • local file
    Nvidia shield
    shield tv
  • 1382 Views
  • 2 replies
  • 1 likes

App started to crush after launching on Samsung Galaxy M30s

PlanPremiumCountryRussiaDeviceSamsung Galaxy M30sOperating SystemAndroid My Question or IssueToday Spotify on my Android started to crush after launching. I tried to reinstall app and reboot device, nothing works.

  • Casual Listener
  •   Plan Premium Country Russia Device Samsung Galaxy M30s Operating System Android   My Question or Issue Today Spotify on my Android started to crush after launching. I tried to ...
  • Aleksandr667
  • Casual Listener
  • 474 Views
  • 2 replies
  • 0 likes
  • Android
    App problem
    Samsung Galaxy M30s
  • 474 Views
  • 2 replies
  • 0 likes

Solved!! Only playing introductions

PlanFree/PremiumCountry DeviceOnePlus 8Operating SystemAndroid Oxygen My Question or IssueAfter about 15 songs, it switches to only playing song intros (15 seconds). I have to uninstall and reinstall for it to work temporarily. Any assistance is appr...

  • Casual Listener
  • Plan Free/Premium Country   Device OnePlus 8 Operating System Android Oxygen   My Question or Issue After about 15 songs, it switches to only playing song intros (15 seconds)...
  • Billy-J
  • Spotify Star
  • 3010 Views
  • 5 replies
  • 0 likes
  • 3010 Views
  • 5 replies
  • 0 likes

Bug Artist

I accidentally clicked "do not play" and now I can't listen to the songs of that artist if I don't first deactivate this setting every time and I have to do it every time I close / reopen the application. Even when the song on the phone goes and I tr...

  • Casual Listener
  • I accidentally clicked "do not play" and now I can't listen to the songs of that artist if I don't first deactivate this setting every time and I have to do it every time I close / reopen the applica...
  • JDenmusic
  • Casual Listener
  • 496 Views
  • 2 replies
  • 0 likes
  • 496 Views
  • 2 replies
  • 0 likes

I can't follow Spotify links un Parler app.

PlanFree/PremiumCountry DeviceXiaomiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try yo follow a link to open.spotify.com from a Parley I get an error.Links are like:spotify://track/0HdPlhaH6NkJ6ARMkasWFJ?si=yJS_...

  • Casual Listener
  • Plan Free/Premium Country   Device Xiaomi Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I try yo follow a link to open.spotify.com from...
  • Billy-J
  • Spotify Star
  • 885 Views
  • 7 replies
  • 0 likes
  • Parler
  • 885 Views
  • 7 replies
  • 0 likes

Device not compatable

PlanFreeCountry Netherlands DeviceHuawei P smart FIG-LX1Operating SystemAndroid 9 My Question or IssueHello, i am a new user here. I just made an account and wanted to download the app but it says my device is not compatable. I tried some suggested s...

  • Visitor
  •   Plan Free Country Netherlands   Device Huawei P smart FIG-LX1 Operating System Android 9   My Question or Issue Hello, i am a new user here. I just made an account and wan...
  • gabeweb
  • Newbie
  • 502 Views
  • 1 replies
  • 1 likes
  • 502 Views
  • 1 replies
  • 1 likes

Shazam can't find my playlist

Recently Shazam can't find the spotify playlist that I always use. Strangely It does find my other playlist but not the one that I always use. How can I fix this?

  • Casual Listener
  •   Recently Shazam can't find the spotify playlist that I always use. Strangely It does find my other playlist but not the one that I always use.   How can I fix this?
  • Bittencourt
  • Spotify Star
  • 1116 Views
  • 5 replies
  • 1 likes
  • 1116 Views
  • 5 replies
  • 1 likes

bluetooth autoplay samsung s10+

Getting tired on spotify autoplaying everytime bluetooth is connected. how do you turn this off? samsung s10+

  • Casual Listener
  • Getting tired on spotify autoplaying everytime bluetooth is connected.       how do you turn this off?   samsung s10+
  • Heythatsme
  • Community Legend
  • 728 Views
  • 3 replies
  • 0 likes
  • 728 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify se cierra al buscar albumes, artistas y entrar a configuraciones de almacenamiento

PlanPremiumCountryMexico DeviceSony Xperia XA UltraOperating SystemAndroid 7My Question or IssueHola, desde hace un 1 mes he tenido problemas al buscar artistas, entrar a mis canciones favoritas (liked songs), buscar álbumes e intentar configurar el ...

  • Visitor
  •   Plan Premium Country Mexico  Device Sony Xperia XA Ultra Operating System Android 7 My Question or Issue Hola, desde hace un 1 mes he tenido problemas al buscar artistas, entrar...
  • Mario
  • Spotify Legend
  • 1637 Views
  • 1 replies
  • 0 likes
  • 1637 Views
  • 1 replies
  • 0 likes