Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46697 Views
  • 66 replies
  • 25 likes
  • 46697 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879832 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879832 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26850 Views
  • 4 replies
  • 0 likes
  • 26850 Views
  • 4 replies
  • 0 likes

Solved!! Cannot see or like individual songs in a album.

When I am trying to open an album to like individual songs, the app does not allow me to do so. I try clicking the "see more" button, but I cannot see the individual songs. This has been happening for a week now and nobody has contacted me or helped ...

  • Regular
  • When I am trying to open an album to like individual songs, the app does not allow me to do so. I try clicking the "see more" button, but I cannot see the individual songs. This has been happening fo...
  • faizy1
  • Newbie
  • 7426 Views
  • 14 replies
  • 0 likes
  • Android
  • 7426 Views
  • 14 replies
  • 0 likes

Songs skipping to next and restarting

PlanPremiumCountryUSADevicePixel 4Operating SystemAndroid My Question or IssueSongs are randomly cut short and Spotify skips ahead to the next song. It's been happening since I've tried to listen to folklore several days ago. Songs play for maybe a m...

  • Visitor
  •   Plan Premium Country USA Device Pixel 4 Operating System Android   My Question or Issue Songs are randomly cut short and Spotify skips ahead to the next song. It's been happeni...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Added New Album to Playlist, Won't Shuffle?

PlanPremiumCountryUSADeviceSamsung Galaxy S9 My Question or IssueAfter the new Taylor Swift album "folklore" was released, I added it to my master playlist of all her albums. I shuffled it the other day, started listening, and realized after several ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S9     My Question or Issue After the new Taylor Swift album "folklore" was released, I added it to my master playlist of all her alb...
  • GreenDragonGirl
  • Casual Listener
  • 504 Views
  • 2 replies
  • 1 likes
  • 504 Views
  • 2 replies
  • 1 likes

Samsung A7 2018 not playing through Bluetooth

PlanPremiumCountryUkDeviceSamsung A7 2018Operating SystemAndroid My Question or IssueNo matter how many thinhs I try, spotify will only play through my phones speakers and not a bluetooth device. When you change the volume it shows both the phone vol...

  • Visitor
  • Plan Premium Country Uk Device Samsung A7 2018 Operating System Android   My Question or Issue No matter how many thinhs I try, spotify will only play through my phones speakers and no...
  • Cherie1
  • Casual Listener
  • 613 Views
  • 1 replies
  • 0 likes
  • 613 Views
  • 1 replies
  • 0 likes

Spotify keeps playing over mobile data

PlanFree/PremiumCountry Device(Samsung Galaxy S10)Operating System(Android 10) My Question or IssueI do not have unlimited data, therefore I very strictly control the functions of my phone (ie only listening to downloaded podcasts when not connected ...

  • Music Fan
  • Plan Free/Premium Country   Device (Samsung Galaxy S10) Operating System (Android 10)   My Question or Issue I do not have unlimited data, therefore I very strictly control the fu...
  • HellsBells24
  • Music Fan
  • 1073 Views
  • 9 replies
  • 0 likes
  • autoplay
  • 1073 Views
  • 9 replies
  • 0 likes

Superuser Contribution App crashes when i try accessing my liked music

PlanPremiumCountryCanadaDevice(Samsung note 8Operating System(Android My Question or IssueTwo days ago i opened my app to see that my liked music icon wasnt in my library, which i then found on my home page. Once i clicked it the app would go blank a...

  • Casual Listener
  • Plan Premium Country Canada Device (Samsung note 8 Operating System (Android    My Question or Issue Two days ago i opened my app to see that my liked music icon wasnt in my libra...
  • TNKY
  • Casual Listener
  • 1387 Views
  • 2 replies
  • 0 likes
  • 1387 Views
  • 2 replies
  • 0 likes

Superuser Contribution I don't have queue button instead of it I have share button

I opened spotify and I couldn't find the queue button.PlanPremiumCountry Operating System Android Oreo, My Question or Issue

  • Visitor
  • I opened spotify and I couldn't find the queue button. Plan Premium Country   Operating System  Android Oreo,    My Question or Issue  
  • scotttt
  • Visitor
  • 1839 Views
  • 3 replies
  • 1 likes
  • 1839 Views
  • 3 replies
  • 1 likes

Playing Multiple Playlists Within a Folder on Mobile

PlanPremiumCountryChileOperating SystemAndroid My Question or IssueThis is a functionality that should be re-implemented: https://community.spotify.com/t5/Live-Ideas/Mobile-View-amp-Shuffle-all-Tracks-in-Playlist-Folders/idi-p/1603026

  • Casual Listener
  • Plan Premium Country Chile Operating System Android   My Question or Issue This is a functionality that should be re-implemented: https://community.spotify.com/t5/Live-Ideas/Mobile-View-...
  • 390 Views
  • 0 replies
  • 1 likes
  • 390 Views
  • 0 replies
  • 1 likes

Superuser Contribution Group Session No Sound

PlanPremiumCountryUKDevice Samsung Galaxy 9 Operating System( Android 9 My Question or IssueWhen using the group session feature with my friends the host can only hear sound where as I can't, they are using iOS and are using the feature to connect mu...

  • Visitor
  •   Plan Premium Country UK Device  Samsung Galaxy 9  Operating System ( Android 9   My Question or Issue When using the group session feature with my friends the host ca...
  • Ivan
  • Spotify Legend
  • 24431 Views
  • 8 replies
  • 11 likes
  • bug
    Group Session
    no sound
  • 24431 Views
  • 8 replies
  • 11 likes

Superuser Contribution Tracklist pauses when playing on Samsung Galaxy Core Prime

PlanPremiumCountryUKDeviceGalaxy Core PrimeOperating SystemAndroid 5.1.1 My Question or IssueI have an issue when I try to play any tracklist on my Samsug Galaxy Core Prime and I wonder if anyone has a solution? About 2 or 3 songs into playing the tr...

  • Casual Listener
  • Plan Premium Country UK Device Galaxy Core Prime Operating System Android 5.1.1   My Question or Issue I have an issue when I try to play any tracklist on my Samsug Galaxy Core Prime a...
  • Mr73
  • Casual Listener
  • 498 Views
  • 2 replies
  • 0 likes
  • 498 Views
  • 2 replies
  • 0 likes

Can't login "You are offline" error

Plan: now Free (was Premium)Country: Czech RepublicDevice: Mi 9 SEOperating System: Android 10 (MIUI Global 11.0.6 stable) === Hi guys, i need your help to solve this please. I tried clearing cache/all data from app, several reboots, then reinstalled...

  • Regular
  • Plan: now Free (was Premium) Country: Czech Republic Device: Mi 9 SE Operating System: Android 10 (MIUI Global 11.0.6 stable)  ===   Hi guys, i need your help to solve this pleas...
  • sira_spota
  • Regular
  • 885 Views
  • 1 replies
  • 2 likes
  • 885 Views
  • 1 replies
  • 2 likes

Superuser Contribution Streaming Counts should be available on Android like they are with iOS

PlanPremiumCountryUSADeviceLG G6Operating SystemAndroid 10 My Question or IssueAll of my friends who have iOS are able to see streaming counts via their apps, the counts are also on the badly designed desktop program for Windows 10. But I primarily u...

  • Casual Listener
  • Plan Premium Country USA Device LG G6 Operating System Android 10   My Question or Issue All of my friends who have iOS are able to see streaming counts via their apps, the counts are ...
  • Petya
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

My Spotify Is Broken (& It Might Be Breaking My SD Card, As Well)

PlanPremiumCountrySouth AfricaDeviceSamsung A5Operating SystemAndroid OreoStorageSD Card (64GB)Number Of Songs Currently In Library (Liked Songs)4,138Spotify App Version8.5.68.904 My IssueIt started with little things.For examples,Songs would stop pl...

  • Newbie
  • Plan Premium Country South Africa Device Samsung A5 Operating System Android Oreo Storage SD Card (64GB) Number Of Songs Currently In Library (Liked Songs) 4,138 Spotify App Version 8.5....
  • 312 Views
  • 0 replies
  • 1 likes
  • 312 Views
  • 0 replies
  • 1 likes

Superuser Contribution Liked song playlist disappeared with all songs

PlanFree/PremiumCountry DeviceSamsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWent onto my Spotify and all my liked songs are gone even the file that holds them. When I look up a song I had on that playlist...

  • Newbie
  • Plan Free/Premium Country   Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Went onto my Spotify and all my liked song...
  • Petya
  • Community Legend
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

My Albums are gone after new app update

After the update I went into Spotify and all my albums were not listed there anymore. It seems they are still downloaded but hard to find. I will attach a screenshot of the albums tab now in my Spotify. PlanPremium CountrySwedenDeviceSonyOperating Sy...

  • Visitor
  • After the update I went into Spotify and all my albums were not listed there anymore. It seems they are still downloaded but hard to find. I will attach a screenshot of the albums tab now in my Spoti...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

No reproducen la mayoría de las canciones

PlanPremiumCountryColombiaDeviceXiaomi redmi note 7Operating SystemAndroidMy Question or IssueNo me aparecen en gris, todas se ven perfectamente como si las pudiera reproducir como siempre, pero cuando selecciono la canción para escucharla (o cuando ...

  • Visitor
  • Plan Premium Country Colombia Device Xiaomi redmi note 7 Operating System Android My Question or Issue No me aparecen en gris, todas se ven perfectamente como si las pudiera reproducir como ...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Can´t skip just one song with bluetooth headphones

PlanPremiumCountryColombiaDeviceAsus Zenfone Max M1Operating SystemAndroid 8 My Question or IssueWhen i try to skip the current song with the controlls of my bluetooth headphones the next song also skips (If i am listening the first song and skip it,...

  • Visitor
  • Plan Premium Country Colombia Device Asus Zenfone Max M1 Operating System Android 8   My Question or Issue When i try to skip the current song with the controlls of my bluetooth headph...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Make spotify play in background after closing app via ||| button like deazer do.

Plan PremiumCountry Ukraine DeviceLenovo K5 Pro (android 9) Operating SystemAndroid 9 My Question or IssueWhen you close spotify app on Android 9 it's automatically unload from notification bar and player stop playing. So i forced to keep running dee...

  • Casual Listener
  • Plan Premium Country Ukraine   Device Lenovo K5 Pro (android  9)   Operating System Android 9   My Question or Issue When you close spotify app on Android 9 it's au...
  • ololosonforf
  • Casual Listener
  • 1670 Views
  • 1 replies
  • 1 likes
  • 1670 Views
  • 1 replies
  • 1 likes

Superuser Contribution Some albums can be only played on shuffle while i can choose specific song on others

PlanPremiumCountrySerbiaDeviceHuawei P30 LiteOperating SystemAndriod My Question or IssueWhy some albums can be played only on shuffle while i can choose specific song on others. I dont know whats causing the problem.

  • Visitor
  • Plan Premium Country Serbia Device Huawei P30 Lite Operating System Andriod   My Question or Issue Why some albums can be played only on shuffle while i can choose specific song on oth...
  • Petya
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Import Music not showing songs

PlanPremiumCountryAustralia DeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or Issuewhen i tap "Import your music" on my phone app only 15 songs come up when i have over 200 on my phone. i have tried syncing with my computer and eve...

Screenshot_20200726-173308_Spotify[1].jpg Screenshot_20200726-173550_My_Files[1].jpg
  • Visitor
  • Plan Premium Country Australia   Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue when i tap "Import your music" on my phone app only 15 songs co...
  • 394 Views
  • 0 replies
  • 0 likes
  • 394 Views
  • 0 replies
  • 0 likes